-
June 2024 by one 7 five
Chase Bank has consistently provided excellent service. Recently, I had the pleasure of being assisted by a teller named Alicia. She was extremely helpful and took the time to answer all of my questions thoroughly.
-
May 2024 by Deanna Dalton Realtor GRI PMI
Worst bank teller - don't roll your eyes at me bank teller. I went to the sun city branch and they were phenomenal and kind and so helpful.
-
February 2024 by Raymond Hardy
Nothing but smiles & friendliness every time I’m there.
-
January 2024 by James K.
I wouldn't even give it a 1 but you are required to give it something. Horrible customer service. Have been calling them to set up an appointment for two days and never get anyone to answer. Then the recording says they are busy and to try back again later and hangs up on you. No matter when I tried I get no one on the phone.
-
December 2023 by Jody F.
Worst Chase branch I have ever been In. Customer service does not exist in this branch. I am a chase customer and own a million plus dollar business with a number of Chase accounts. I needed to add a new business account today. I sat in their lobby for 15 mins no one greeted us or even asked if we need help. I gentleman with a beard left his cubical never said a word. We got up to leave and the gentleman was coming back towards his cubical i had to ask if the appointments are full today or they had openings. He asked what I needed I said a new business account he literally says I don't have time for that. This branch needs more training or maybe I just need to switch my banking. Fair warning if you go to this branch they don't have any customer service go somewhere else.
-
September 2023 by Sheila Marlow
After reading some of the reviews, I was a little hesitant to go to this branch; however, the employee that met me at the door was very courteous and immediately got me to the right person to assist me: Gilbert Flores De La Cruz. He was extremely professional and took the time to give me some information that was vital to my account. No rush - he made certain everything was the way I wanted it to be. I do recommend giving this branch a try - and especially contacting Mr De La Cruz regarding any problems or issues with your banking business.
-
August 2023 by Rody J
Crazy long wait time at the drive thru! I went in today to make a credit card payment at the drive thru. There were only two vehicles in line. Waited for 25 minutes to make a credit card payment. That is way too long of a wait time!
-
June 2023 by Alex Rivera
One of the female front bank teller wasn't very helpful and a bit Disrespectful. She treated me as if I was a Nuisance to her and made me feel very unwelcome. I've banked here for many years and I'm thinking I should close my accounts and move over to a new bank branch. This female teller was very unprofessionand..After making a few phone calls to account recovery I came back into speak to another front bank teller, I was treated way much better by this new bank teller. And she was very helpful and got me scheduled-in to see a branch manager the same day!!I'm hoping That her mean colleague (that was Disrespectful to me)took notes and learned from her on how to treat chase bank customers...I truly hope chase upper management reads these reviews!!!!
-
June 2023 by Andria R.
One of the female front bank tellers wasn't very helpful and a bit disrespectful. She treated me as if I was a nuisance to her and made me feel very unwelcome. I've banked here for many years, and I'm thinking I should close my accounts and move over to a new bank branch. This female teller was very unprofessionand.. After making a few phone calls to account recovery, I came back in to speak to another front bank teller, I was treated way much better by this new bank teller. And she was very helpful and got me scheduled to see a branch manager the same day!! I'm hoping that her mean colleague (who was disrespectful to me)took notes and learned from her how to treat Chase Bank customers...
-
January 2023 by Ana Roman
This branch, although polite employees they are understaffed. Came to get a form notarized, which takes literally one minute and I got tired of waiting and decided to go to UPS. The one employee with a customer having a full-blown conversation like they have all the time in the world. Wrap up your work and help other customers who are waiting for help...
-
November 2022 by Jonney Albert
Met with Brian! Brian was very helpful and knowledgeable. He is a true asset to your team.Good guy, good people very friendly.Thank you for the great service
-
October 2022 by ReLL
Absolutely the worst customer service, no one in this industry or at this branch cares, what happened to customer service? Was made by 2 female tellers like I was an inconvenience for them not the reason they even had a job.
-
February 2022 by Ron Covey
Bell Rd and Cotton chase is beyond busy or understaffed , not sure which. Everyone there is very polite and helpful , especially Bryon.I came in to get something important notorized today . 2 people were ahead so they told me to come back Thursday.I went down the street to UPS and although it cost $10 I was in and out of there in 10 minutes.Shame on you Mr Chase Bank
-
January 2022 by K L
So apparently this branch just doesn’t answer the phone anymore?
-
December 2021 by Karaoke Channel
I wish they would allow for same day appointment booking online, the same day was grayed out when i looked online but when i showed up the place was dead with 3-4 bankers at their desks doing nothing. If i had known that i would of brought my more complicated transaction with me. But they are very nice and not rude at all.
