Carpets in Surprise, AZ

“To Whom it may concern,My name is Chris Assimacopoulos and I am writing this letter, also, on behalf of my brother-in-law, Brian Polaski and my wife Diane Assimacopoulos. All of us are honored to express our deep and sincere gratitude to one of the best employees we have ever worked with, Janel Smith, at your Floor Source Store in Surprise, AZ.Our father, Hank Polaski, had recently suffered from a stroke last week and extended family were flying in to support the family. Brian and I took on the job of preparing the house that Hank was returning to so that it was safe for him to walk from room to room without any chance of running into trip hazards. Specifically, we were replacing some carpet with your glue down, Vinyl tile flooring. We had been driving from store to store for about 2 hours or more until we finally called Floor Source as a last effort to find the flooring that we needed. Janel answered the phone and listened empathetically to our story and went the extra mile to stay open a bit past closing time until we could get to the store.Not only was she the best sales person that I have ever had the pleasure of working with, she was a genuine and caring person period! She knew we were in a bit of a time crunch and with her expert advice found an exact match to the tile that already existed in the house. She said that Big D’s carries this type of flooring and we should see if they can get it to us fast and what their price would be. Amazingly she wanted us to just get the materials as fast as possible from either store just so our father could come home to a safe house.Janel said that she would be by her cell phone the next few days and she wanted us to give her a call with any questions or if we needed any help or advice. Janel also wanted Big D’s price and she would try to get as good a price deal for us. Even though it was a holiday weekend she answered my texts with questions promptly and happily. She even texted me back on Memorial Day. This shows great dedication and extremely uncommon professionalism.Janel beat Big D’s price, ordered the tile we needed, researched what kind of adhesive was appropriate for the tile that matched the tub that we already had, drew up an excellent quote, put the order into Big D’s, sent me the order info with the reference number and took my payment over the phone in a span of just a few hours on the first day back after a holiday weekend!! We picked up the materials at Big D’s and are finishing the job just in time before my brother in law has to return to MN!From now on we will always refer family, friends and anyone we know to Floor Source all because of how Janel Smith handled our time sensitive situation with empathy, high knowledge and skill in this business, genuine caring and understanding, efficiency, and masterful professionalism!Janel deserves any and all rewards and recognition that are in your power to give her within this company!Sincerely and gratefully, Chris Assimacopoulos Diane Assimacopoulos Brian Polaski”

“This company does a fantastic job! Way better than the other competitors you see advertised on TV. This will be the only company that I will ever use from now on.Thank you Cranmore for your excellent service.KT in Surprise.”

“Sara was very helpful and patient with our rug choosing purchase. They had a great selection of area rugs. We returned the first rug and she made the return very easy. We chose two beautiful rugs and will return for a few more.”

“We had a wonderful experience with our kitchen remodel project. The countertop workmanship was perfect. Kyle provided great design comments and is very resourceful. Communication was terrific. Thx -s.”

“Cost Plus 20 did all the flooring in our house and we were super happy with them! We worked primarily with Beth at the Surprise location, and she was super patient and helped us pick flooring that would work with our style preferences, paint, furniture, and even considered the way it’d show at different times of the day in different lighting. We got both LVP and carpet, both of which still look beautiful. Pricing was totally fair and they worked within our budget. I would totally work with cost plus 20 again!”