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March 2024 by Neil Mandelin
I was very pleased with the service! I will go back.
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October 2023 by 黃竣毓
Super considerate service.
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March 2023 by Cori Schlussel
I recently rented a car from Avis Budget 17150 N 134th Dr, Surprise AZ. The woman who helped us was very unfriendly and rude. We were in an out in 5 minutes or less. It has been a while since I rented a car so was not notified of the rules at all. She didn't let us know there's $200 hold fee, she didn't tell us we had to return the car with a full tank of gas. When renting the car we thought we would get a similar car as pictured and it was a tiny compact car with no trunk. When we asked her if there was anything larger with an attitude she said that's all we have and quickly dismissed us. Instead she could have been a lot nicer and said I am sorry at this time we only have this car available and she could have checked if another car was being returned in a few days to switch but she couldn't be bothered and was rude. We extended the rental by 1 day and I was notified by another worker we had longer than what we originally were told which i was shocked by. We ended up returning the car at the Glendale location; they were amazing and so friendly there. We explained to the woman our experience at Surprise and she was so sorry all of that happened. We were then told we needed to return the car with gas or they charge $10 a gallon so they allowed us to go across the street to fill it up. Overall, not sure if I would return to the Surprise location but definitely Glendale.
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February 2023 by Lazarus Smith
I did not even come to this location for myself, but I was so grateful to the staff and how they helped my aunt with her issue that I wanted to make sure to leave a positive note.My aunt flew in and got a rental from the airport and on the following morning we noticed a great deal of body damage and a huge amount of tire damage which sent my aunt in to a panic that avis might say it was her fault and she would be responsible for it, etc. And she was resigned ti the possibility that this would cost her a lot of money and time, but I suggested since we were in surprise to just go to the local avis and see what her options were, I did not want her driving with that tire.For as much panicking as we did, upon arrival, the staff greeted us kindly, examined the car and replaced it in less than 20 minutes. They were so nice and understanding and thorough...it was actually a NICE experience.
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December 2022 by Luke W.
$450 cleaning fee for dog hair in the car, that I picked up from California that smelled like it was smoked in for days, they can give you a crappy car and you can return the crappy car and get charged for it, also they charged me 2 months after I had dropped it off, never renting from these bums again that think they're worth $450 for an hour of cleaning, poor customer service even worse customer retention.
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October 2022 by Jordan T.
I will NOT be going back to budget. I don't live in AZ so I was unaware of the times they closed. Our appt. for car pickup was at noon and when we got there they were closed. Who closes at 12pm??!? We weren't able to get our car until Monday because they're also closed on Sundays. Just stick with enterprise honestly
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June 2022 by Donna H.
Shout out to Timothy! He was so helpful. Answered all of the questions this old woman had. Picking up the car hardly took any time at all. I have rented from another company that holds me up forever. Excellent service. Highly recommend you rent from them. Thank you, Timothy.
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March 2022 by Avery Anderson
One of the best place to rent a car from!
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October 2021 by Bill S.
Dishonest outlet. Arrived at 3 pm on the return day and the office was closed. Dropped off the keys i the night drop and received an email the next morning (730 am) that the car had been checked in. Was charged an entire extra day ($134). Clerk told me I had to call a corporate number to get a refund and denied leaving early. Gave me wrong phone number and wrong contract #. After waiting on hold forever gave information to phone agent and he verified that the car had not moved since it was returned and they would review cameras. If they did, they would find I was on time with my return. As of today, no refund. I rent over 50 cars a year. This was my first and last time with Budget/Avis. Enterprise is honest, I will stick with them.
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July 2021 by Jese Lizarraga
terrible Service. I recommend going with the competition
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July 2020 by Chris S.
What a great experience!!! We ended up with a beautiful VW Bug convertible in great shape. I left my purse in the car and Timothy made sure I got it back. Efficient, friendly and great value for the money!!!
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April 2020 by Sean S.
This is the first time I've rented a car from these folks but I was so impressed with how understanding and accommodating they were after I had to make some changes to my schedule (with no extra fees or penalties) that I knew I had to come on yelp and give them some kudos. I'm an RN working in California for the next 3 months and prefer to drive rather than fly due to my fear of flying. They made the whole process of renting the car and returning it easy and stress free. Will definitely do business with them again.
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January 2020 by Jason C.
Best rental car location I have ever visited!!! I travel for work and rent a lot of cars from a lot of cities. This location has consistently gone above and beyond. I will always go to this location when I am renting from the Phoenix area. I recommend this location to all of my friends and family!
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July 2019 by John Anglin
My Favorite Place to rent a Car. The Staff is the Best Anywhere.
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May 2019 by Tiffany J.
Love this place very friendly staff have no complaints will always get my cards from here
