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November 2023 by Carolyn Roark
My phone issue was tricky....Shabria Simpson, Logan Marshall & Oscar Diaz are a GREAT team & spent several hours resourcing the internet to pinpoint problem. It was only because of their due diligence & patience that it was resolved. They were very professional & curtious during my entire visit. I will always go take my phone questions etc to this location: 16995 W Greenway Rd Ste 112. Surprise AZ
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October 2023 by Mike S.
AT&T has nonexistent service in Waddell, Buckeye and a large part of Surprise. They are doing nothing to correct or improve it. Pass on using their services unless you want to see SOS instead of a connection. Horrible service.
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October 2023 by Kathy Maldonado
Amazing customer service from Shabria! Very welcoming and professional ! Thank you for helping us purchase our first iPad!
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July 2023 by Christina Crow-Roberts
I went to the store closest to me on Greenway, who are useless. They cant do any customer service. All they do are sales. I had to make another trip to the Bell store to pay my phone bill, really?
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June 2023 by Richard Urquia
Logan helped me merge between business and personal lines. He handled it timely and in a professional.I was under the impression this was done already by a previous employee at this location but it wasn’t don’t correctly. Logan made sure to handle it for me and we even added another line during this visit. If you come here ask to work with Logan.
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June 2023 by KENNETH BENNETT
Hallie was a customer service rep that assisted us. She was on point efficient and very courteous, thumbs up for her AAA plus??
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June 2023 by Rachel M.
Went in with my husband to get more info on switching my line over from Verizon to my husbands AT&T plan. The guy who sat down with us right off the bat told us that the promotion they had for the up to $1,000 bill credit with a trade in already ended without even checking first. Their website was still advertising it and you could literally check out online with the promotion. We only went into the store because we wanted to make sure my phone # was transferred correctly and so we could look at the new phones in person. When I told him what the website said, he then decided to check and tried to play if off like "oh yeah you can do that but it's extremely rare to actually get that bill credit". Understandable, we are aware that it will depend on the condition of the phone when you turn it in. But he outright denied the promotion was active initially and didn't bother to check until I questioned him. Anyways we moved on with the process. He started the process of adding another line to my husbands plan and I told him I wanted to transfer my phone number over and that I had the transfer PIN and my line was unlocked already (AT&T was also offering another $100 bill credit if you transferred over your existing phone #). He then went on to explain if I did that then I would be without cell phone service until whenever the new phone gets delivered. Again, not accurate. I explained to him what the website said which was that you can add the line, order the phone, have it delivered and then finish the transfer of service when you activate the phone when it's received and he denied that also. Said it wouldn't work. He had no idea what he was talking about and didn't bother asking his colleague or looking into it more. Then he went on to suggest that I should just wait 3 more months so I could just upgrade to a new phone when the iPhone 15 is released. At this point I just said thanks and that we'll hold off on doing anything at this time. He clearly wasn't willing to help and I was not interested in having him set anything up for us. We left the store, called AT&T instead and did everything over the phone. We received confirmation that the $1,000 bill credit promotion was still active as well as the $100 bill credit promotion (as we should, it's all over their website lol). The activation fee was waived AND a much lower monthly rate was offered than what the guy in the store was trying to quote us. He was saying our only plan option would be around $85 a line. The rep over the phone took his time and gave us several eligible plan options with the promotions they were currently offering which ended up being $65 per line. Maybe the employee was new and not as knowledgeable yet (didn't seem like he was new but you never know). New or not, he certainly could have tried to show some initiative to answer our questions accurately and look up the current promotions as well as look up the exact process for adding a new line & transferring a phone #.
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April 2023 by Sadie Phimmasone
Had an amazing experience as a fellow AT&T employee I really appreciated shabrias customer service! She was warm, friendly, and had a beautiful smile!! Keep up the good work girl!!! <3
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April 2023 by Devon Yacano
Jonathan helped us and was so amazing!! He was extremely attentive and helped solve our issues much quicker then we have had in the past!
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April 2023 by Marrisha Robinson
Dewayne gave me really great customer service and convince me to get a new Apple Watch. I will be coming back to the AT&T on Cotton and Greenway.
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March 2023 by Marcus Anthony
Great place to go and get a mobile device or phone and the people there are very nice and friendly and helpful. One of the people who can help you is Syanna. She knows quite a bit about what you need and how she can help you. She's awesome.
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February 2023 by K Mars
I am extremely impressed with Logan. He’s extremely knowledgeable with IPhones. He was able to walk me through a new set up in a matter of minutes. His customer service was phenomenal. I hope that everyone who enters that store, is able to receive his help. Ask for Logan if you want amazing customer service!
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February 2023 by Danielle Garcia
Logan was great! Polite, friendly, and helpful. I will be upgrading in the near future and definitely coming back to the location for the great atmosphere the employees created! Thank you Logan!
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January 2023 by Paige Rappleye
The sales rep greeted us as soon as we walked through the door. The store manager checked in with he & us periodically & made sure that any questions the rep didn't know were answered right away. Our new line & phone were added & activated in less time than we've been waiting to just speak to someone in previous stores. We also upgraded our family plan before we left. It was a great experience.
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January 2023 by Lorraine Blackwell
Our rep Michael was very polite and very detailed to explain everything. He made it a happy experience. He deserves kudos.
