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“They are AMAZING!!!! Kimberly and Jeremy are so sweet and helpful! When we set up our account with them they were so amazing and welcoming! When signing up they were very clear on explaining everything and answering our questions! 10/10 service”
“The staff at the Surprise branch is amazing. Very good customer service, friendly, helpful and they give good sound financial options to choose from. I've never had a bad experience here since we opened our accounts several years ago. I'd highly recommend this branch.”
“Wendy was amazing. We had a very nice conversation about my concerns and she explained several options and made sure I understood and was comfortable with all of the information. I was totally impressed and happy with our discussion.”
“This location is the best one. Hands down. From the branch manager, all the way down. This location is always friendly and professional, and we always have a laugh. Does your bank do that? No? Hmm maybe you should change to an amazing federal credit union.”
“After having extensive damage to our home caused by a water leak which required we establish a seperate acct to track/cover repairs. We were assisted by Ms. Sarel Minasian and Siri in establishing an account for tracking of expenses & level of completion of required/approved work. We are extremely grateful for Ms. Minasian's patience and understanding of what was required of our banking in order to track and complete the work and return to living in our home - comfortably. Thank you!!”
“Branch on Waddell and Reems. I have never dealt with more friendly and helpful people. Whenever i walk in, someone always says hello. They couldn't be more helpful. They have taken care of all my banking concerns. They deserve 10 stars. And, they have good coffee”
“We have been so pleased with the care and satisfaction we have received in banking and investment options with Midfirst Bank. I would definitely recommend them for all of your needs.”
“Came in very last minute to put some cash into my new checking account before everything closes for Thanksgiving and was taken care of even though it was less than 5 minutes till close.”
“Do yourself a big favor and pick this as your home branch over the Bell Road location.
If you require the assistance of a banker, ask to work with Lindsay Negben. She was very personable and helped make my visit seamless and enjoyable.
Customer service is a dying art. Everyone I dealt with here in person or over the phone was very professional and helpful. How refreshing!”
“I’ve been using this bank since I was 16 and had my first job at Dunkin. That was almost ten years ago. The tellers have always been very helpful and kind, even back when I didn’t know what I was doing. I also remember making coffee almost daily for a sweet black-haired woman who seemed to be in-charge of the other employees at this branch, and she even explained how survivor benefits for children with deceased parents works for me due to her experience with it. I thank everyone at this branch, current and former, for their professionalism and kindness.”
“They have been better to me then my own banks after a month or so of going in to the branch for things I opened an account just because of the service and staff . The two other branches seemed to have nice staff as well.”
“Chase Bank has consistently provided excellent service. Recently, I had the pleasure of being assisted by a teller named Alicia. She was extremely helpful and took the time to answer all of my questions thoroughly.”
“The branch manager should be recognized and commended by Wells Fargo for her excellenct customer service skills, knowlege of banking, and going above any beyond to help me with a unusual banking situation I was having. I was at another branch, ...was on the phone with customer service.... and it was not until I stopped here and talked to her that my issue could be resolved!”
“I came here today to apply for a bank card. When I opened the door and walked in, I was greeted warmly by a tall woman in a glass office. I don't speak English, so she patiently communicated with me using Google Translate. Solved the problem for me. Not only is she proficient in her business, she is also kind-hearted and willing to help others. I am very grateful for her help. She helped me a lot and was very patient, which moved me very much. I later found out her name was Heather Brady”
“Shout out to Denise Lynn amabisca! Relationship banker she was very awesome in helping me out. Very professional and greatly appreciate her. I think every Bank should have individuals like herself working and it will make a better world once again kudos!”
“Great customer service and everyone was very friendly. Needed help with an urgent wire transfer and Maria Urrea was awesome! (Totally opposite experience from the branch on Waddell that wasn’t friendly and was too busy too help)”
“I am a new widow and this bank has done so much to help me get my account to my name and assisted with other issues that I faced. A bank with caring and efficient service .”
“Stopped in to add me to my husbands account and deposit a check. I have never had such amazing customer service at a bank. Brad is amazing and we will def be back in. Brad went out of his way to help us and he was entraining at the same time. Our main branch is in ca but that didn't stop Brad from giving us the best customer experience ever.”
Open 24 hours
15564 W Waddell Rd, Surprise
Banks
“"If only he had a brain?"..Feels good to be back (LV2PHX) but what doesn't feel good is showing up late for miscommunication..Misfire is worse because you can show up on time and still have your bank robbed. Especially when you have to go to the nearest Circle K(Valerio) for a Polor Pop beverage just so on return you witness,draw and miss..You fail, those are grounds for termination and if you're lucky you won't get sued as you have to see what's beyond the target."Be good"..Bank-Captain Steven Merrett had emailed two weeks worth of schedules while my understanding was I start next week..Las Vegas,NV Bank-Captain John Simo would usually call us on Sunday and have us jog it down, which is very effective as good communication is key to Pivotal to the mission.."Pueblo or Mari-Muse?"..After graduating from Osborn Middle School I had a choice between North or Central is like picking what to have my brother bring me for lunch..Subway or Rubio's,(?).."Pueblo Chico, Infierno Grande"..Busy bank and busy bodies as working in a centric center reminded me of working in Village Center Circle Las Vegas,NV. Similar to Charlestown's "The Square" in Boston, Massachusetts where the square/center is full of banking centers and the Wise Choice is obvious...”
“A nice banker came up to me in line and asked me how he could help. We handled thing's at the ATM that gives up to $1500 and ordered a new card ? from my phone.”
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“This is the very best place for all your financial needs. Always used banks in the past, but will never go back. Been their customer for over 8 years & have never had one single problem. Always courteous and professional! Thank you!!”