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December 2023 by JAZZ s
If I could give 0 stars I would. I called as a new customer. The phone rang and rang. A lady answered but didn’t say hi just answered and left the phone off the hook. I could hear music in the back. I said hello? Then a lady said hello? I said hi? Then she hung up…. I tried called back twice and the phone kept ringing.Doesn’t seem like they want to their job or get new customers. Don’t waste your time.
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November 2023 by steve lockard
It's always a great experience having my annual eye check with Dr. Fechtel at Active EyeCare of Surprise. Both Dr. Fechtel and the office staff are great. I always feel well taken care of and confident that my eye care is in great hands!
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June 2023 by Alan R.
Had glasses made but the single visions were made wrong and focus about 16" from my face. Called them up on two different occasions and they said "Sure, just bring them in and we will remake them." I take time off from work and drive all the way in from Festival, then they make me wait 15 minutes in the lobby, then she tells me they can't remake them without the doctor seeing me and they didn't have any openings - I just saw him a month ago. SO, now I have $350 glasses that are useless because THEY MADE THEM WRONG and make it so you have to hoop jump to get them fixed so you will just give up and accept it. Oh, and the technician that helped me did not give one damn about any of it or how difficult it was for me to come back....she simply did not care a single ounce. She was very rude and matter of factley. Sam's club will remake lens if they are not right. These guys not only do everything they can to not do it but OUT RIGHT LIED TO ME on the phone not once but TWICE. DO NOT GO TO THESE CRIMINALS.
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May 2023 by Kameron L.
I'm new to Surprise and just did a Google search to find an optometrist nearby. Active Eye's location is right by the exit I take every day so the location was perfect. From my very first appointment through finalizing my contacts, all the staff was warm, friendly, knowledgeable, and very patient with me as I went through contact trials. I highly recommend Dr F and his support team.
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March 2023 by Bob W.
Three stars is for Dr. F. I've been going here since COVID started, wearing glasses for years. I am happy with the quality of the exam.I know what I want in eyeglasses and normally purchase 2-4 lens sets every year for different applications in both progressive and bifocal. My problem-they cannot get my orders correct. Constant arguement about the definition of "Reading" vs "Arms Length", bifocal height, and more. I leave the office after saying it doesnt work and I'm told "It's my brain not used to the new Rx", but the second I hit real world vision scenarios I cannot use the product. A two-week process of exam/purchase/delivery turns into 3 or more visits.Again, zero complaints with the exam, but the rest of the processs falls apart dramatically.
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March 2023 by Angela P.
I have been coming to this office for a few years now. I would definitely recommend. Dr Fechtel is very good and the staff is very nice. I've never had any issues.
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March 2023 by Justine C.
Best experience I have had for an eye appointment. Super sweet and patience. I found the perfect pair of eye glasses with the help of the ladies there.
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January 2023 by Mary Mickelson
2nd time visiting here. Appointments always on time. Doctor is great and answers all your questions. Very thorough! Highly recommend
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January 2023 by Robert Stoddert
I’ve been going for about ten years now. By far the best I’ve been to. The selection of frames and customer service are great!
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January 2023 by Alexia Bowers
Nice office and friendly staff. The doctor was friendly and knowledgeable, answered all of my questions, and gave me practical recommendations for my questions. I really liked that they weren't a hard-sell on getting my glasses there - they gave me my prescription without me asking, which hasn't always been my experience at other offices. I'd definitely recommend.
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January 2023 by K Full
My son had to be seen immediately for his eye that was possibly scratched. We called Active EyeCare and they said to come in on the spot. We had never been here before. They worked him in and he saw Dr Fechtel within 10 minutes of arrival. From the receptionist who took our call to the exam, the level of care here is absolutely exceptional.
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January 2023 by Lannette S.
Went for my first yearly check up at this office. Staff was very friendly, the office was first rate and Dr. Fechtel was professional, knowledgeable, had all the latest equipment, and was a pleasure to work with. Would definitely recommend.
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January 2023 by judy kennedy
Wonderful Doctor and staff, I had gone to two different Doctors that gave me the wrong vision prescriptions and when I couldn't see quite right I attributed to my dry eye diagnosis but this Doctor gave me the right script.... I'm seeing crystal clear now. I'm so appreciative!!!
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December 2022 by Darcy Hasenfus
Everyone in the office is very pleasant and helpful. I feel the doctor is very thorough in the exam and explains everything very well.
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December 2022 by Verlin Chalmers
I left another place I was not happy with and my experience here was wonderful. Everyone was great. The Doctor listened carefully to my concerns and came up with a perfect solution.
