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“This is our go to USPS location and only the best people work here like Yashashree, Rainee and her colleagues.
Today, 08/16/24, we had a new passport appointment for my daughter. Rainee was the passport agent attending us. She was very kind, courteous and diligent yet swift at her work.
The passport process transpired:
1. We went in there and stood in the queue for the passport.
2. The passport agent will call you when it’s your turn to go in.
3. The passport agent will take your completed new passport form (DS-11), the original Birth certificate, one photo copy of the birth certificate.
4. You have to provide photo ID for both the parents (DL, state ID etc) and photo copies of the IDs. Both will have to sign the form as well.
5. If you have photo appointment, the passport agent will instruct you on how they are going to take picture of your newborn. Just follow the instructions.
6. Agent will ask you if you want it to be processed normal or expedited way (expedited for a $60 extra fee)
7. Go to the kiosk along with the agent to pay the fee using cash, Debit card or a check.
Documents to carry for newborn/minor new passport:
1. DS-11 completed in Black ink, no mistakes.
2. Birth Certificate of minor original (they keep it, you get it in mail 2-3 weeks after passport is delivered).
3. Photo Copy of the birth certificate of the minor (black n white).
4. Photo copy of both parents IDs (black n white) along with original (you get them back).
All these negative reviews are from the disgruntled people who were denied the service as either they didn’t follow the process, didn’t read the instructions, or they had no proper documents (Birth certificate is a must).
When I conversed with the agents here about all these negative reviews, their take was “people do not bring in the right documents, do not fill the forms correctly and blame us for the service received”.
And trust me agents are right!
One such incident happened in-front of me, the guy forgot his birth certificate and he was denied the service.
Not the agents fault. 5 ⭐️!”
“I love using Clymb's for my Notary needs. They are always so helpful and courteous. They are always willing to help me and answer my questions about mailings.”
“This is the 1st time I came to the store, however, I find this UPS location has a great welcoming atmosphere. The minute I walked into the store, I can see that the friendly staff was serving a customer, and she take a few seconds to address me and have me wait for a little while she is serving the customer. Her warm and smiling face makes me feel welcome. Even though I was just there to drop off my Amazon return package, she still handled my package with care and asked all my questions. Even the store manager was very nice and friendly as well. I use to go to the UPS near Fry’s at Loop 101 and 59th Ave close to my house, but the staffs at loop 101 & 59th are terrible. After my last visit (July 30) at 79th & Bell (next to Einstein Bagel), I’ll only go to the 79th & Bell location for package shipping. This is a great UPS store.”
“We stopped in to get something notarized, and this was the most painless process ever! The staff was so kind and efficient...they had us notarized, documents in an envelope and labeled, and out the door in 10 minutes. Thank you, The Office Toolbox!”
“Love this place this UPS store is one of best services store in surrounding area the staff is so educated and professional they know what they doing my experience with them was the Indian passport renewal notary forms and also click the passport picture at same time the lady took care of us so gently I highly recommend everyone please go to this UPS store and make your things done with very professional way ??”
“I love the people here, they are always so friendly and helpful. The first time I went was just because it was a convenient location, now I go even if it isn't the most convenient option because they're so great!”
“Wonderful family business. Kind, knowledgeable, affordable, honest, great communicators and professional. It's wonderful to support our local small businesses that offer big business services in much less time and cost. I've used them occasionally for years, and I always feel welcomed and never disappointed.”
“I've both sold and bought from iSold It On eBay. Buying from them couldn't be easier. They constantly update inventory on their eBay page. Once you buy it, you can choose to pick up locally and skip shipping fees.For selling, they are very transparent with what will and won't sell. Yes, it does take some time to be paid, but they provide ways to track the process all the way to tracking your check once it's mailed to you.I will continue to buy from them and also sell items with them that I'd rather not list myself. They do all the work of photography, pricing and listing the item. I can then sit back and watch the listing until it sells.”
“Merci is amazing and is always so sweet and helpful! She does such a great job every time I come in to ship my packages! She’s always so patient and kind with everyone who comes in. Highly recommend supporting such a wonderful small business, you definitely don’t get this kind of service at big chain shipping places.”
“Went into the UPS to get mail sent out and Evelyn helped us out and gave us a great experience with the UPS store gave her a five-star out of five star she made you feel like you were her friend and helped us out really appreciate everything that she did for us!”
“Friendly staff, always the best shopping option. Never had an issues. Solid place to rent a mailing box or buy postage. They are very good at packing boxes and don’t have gouge you on shipping supplies like every since UPS store does.”
“Love coming here - they are always super nice and helpful. There is never a long wait and I don't find the prices to be that different from shipping at the post office or UPS.”
“Hey all you Realtors out there! If you are in need of any print work beit Buyer/Seller guides, business cards, QR code stickers or magnets, open house flyers/postcards, large open house flags, tshirts, etc. the UPS store #5320 in Glendale did an amazing job for me. They can even do all your design branding for you if need be. They were truly amazing to work with!”
“This place as far as storage units go is top notch. Jessie the manager there was the most helpful and friendly. If you've ear by this is the place to store your belongings.”
“Love this place!! They are busy during the opening hours and closing hours. They do Amazon returns so that’s a plus! And if you don’t want to wait in line there is a kiosk for Amazon returns! Love that!”
8AM - 6:30PM
24654 N Lake Pleasant Pkwy #103, Peoria
Mailbox Centers
“owner Mike and emp Keri gave exceptional service today. the place was so busy yet both came over to the printer to help me with a reformatting and make copies! worthy of mention, heard the best copiers in our area are at this location.”
“I have went into the store, so distraught and I got a lot of help from Gabe and Shika. They were so patient with me and they had great customer service. They were so awesome to help me and they waited for me to receive my label from T-Mobile so that I can return the item and I’m so grateful for all of their help and for all of the support they provided me.”
“Freddy went above & beyond to help with my package shipping out, Amazon returns and a usps letter going out. He was super helpful and friendly. You can feel the difference since the new ownership took over.”
8AM - 6:30PM
20280 N 59th Ave #115, Glendale
Mailbox Centers
“I was in a big hurry and very stressed out and manny showed me excellent customer service and made my day a lot better. A little bit of kindness goes a long way and if every company had employees like Manny. The amount of success they would have would be incredible”
“I have been using this location for a couple of years and have always been pleased with their level of customer service. Every employee is friendly and helpful, no matter how busy they are. Recently, my friend sent a package with her name on it instead of mine and she had the incorrect box number. A couple of days after we thought we would have received the item, my husband went to the store and asked about it, after describing the item and answering only a couple of questions, the two young ladies working that morning knew exactly which box he was talking about. They have many customers but somehow make me feel like a priority.”
“I use this UPS store quite frequently for shipping. The staff is always very friendly and goes above and beyond whatever I need. Although they can get very busy at times, the service is always friendly and upbeat.”
“Elias and Anita truly deserve recognition for their outstanding contributions. Their dedication and positive demeanor are a testament to their professionalism and commitment to excellent customer service.”
“Macie is so amazing and helps us out everytime I need something shipped out, especially around the holidays. 5/5 stars for her customer service, and overall friendliness!”
“They were busy and the line was long but it moved fairly quickly.
Getting scammed copies of my documents only took a couple of minutes which was really great and convenient. The staff were helpful and got the job done really quick.
This is a very nice and convenient UPS store location.”
“Took her time to make sure my items came out correctly. Especially because my service I needed required patience and quick thinking.
Thank you so much Nesha!!!!”
“I’ve been at this location several times with somewhat complicated transactions and each time the employees have gone above and beyond to help me and find solutions, and just in general provide amazing customer service. I have actually driven out of my way to come to this location because that’s how good they are.”
“I'm looking at so many bad reviews. I have had some serious issues that I felt were overcome. However I have had many positive interactions with the staff. It's not personal Sonny, it's strictly business. The UPS Store isn't supposed to appear interested in or too personal with clients outside of the job. On some occasions with high profile clients exceptions cannot be made when it comes to professional behavior. For myself I also realized and understood how stressful it could be. My former profession of DoD Police Officer would lead a reasonable person to believe I would speak kindly of most of the staff I have shared a conversation with. They're not all responsible for the bad reviews so I will change my review appropriately. I don't believe in retaliation for every little disagreement. Unlike some people.”
“This place was super fast and really friendly. I had a huge box of returns and was expecting the workers to be a bit ( understandably) annoyed . Everyone was super friendly and helpful. And best part NO WAIT!”
“My father is 90 yrs old with very limited sight, hearing and ability to walk. He needed a notary and the lady behind the counter was so very extremely kind and caring. Took her time helping him and didn't rush him.Very pleasant and kind.”
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“I love this UPS store and use it frequently. I came in with an item that needed to be boxed up & sent off. The lovely employee (a lady) told me she could box my item up in a donated empty box without charge. How terrific is that? I will continue to use this UPS store in the future and tell all my friends about how friendly and efficent everyone is here. Keep up the outstanding service you provide!”