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October 2024 by Kyla Parker
Unfortunately, I have to edit my review. DO NOT RENT HERE! My daughter and I rented our units the same exact day; literally went in together and signed our leases at the same time. We have the same size unit, same floor. There was a rental increase about 4 months into my lease, so my daughter and I were talking about it and we realized I was paying $45 more a month. I called the property to discuss and they told me that I reserved online and my daughter reserved in person and that is why the price was different. I asked that my rate be lowered and I was told they are not able to make this type of discission at the property level and would have to speak to someone at the corporate level. I patiently waited 3 weeks for a reply and was told today that prices change all the time, so they will not honor the price my daughter was given even though it was the same day; in fact I was told that the same unit today is renting for $179/month. It is too bad that this company does not give Gina an Greg the authority to make their customers happy at the property level. Evidently, their is one person that works on customer service issues from "dusk to dawn" and takes some time to respond to Gina and Greg with customer concerns. Gina and Greg are great, shame on the one that works "dusk to dawn".
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October 2024 by Renee Egbert
Clean & timely
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September 2024 by Greg Scott
Gina, the manager, was very helpful and professional. She helped me seamlessly coordinate moving from a larger storage unit to a medium unit.
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September 2024 by Colleen Roth
Easy process. Fast. Friendly.
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September 2024 by Eugenie Abernathy
Customer service was polite and thank you for servicing me with your kindness.
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August 2024 by Edward R Johnson
Professional, knowledgeable and courteous staff made all the difference in choosing this storage Unit provder
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August 2024 by Rob Werth
Rented a storage space from here and it was easy as can be, even got second month half off. Place has easy access, it’s clean and well lit. Perfect place for my storage needs. Definitely recommend.
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July 2024 by Sweet One
Great place, great people, and clean. Would definitely recommend this place.
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July 2024 by Timothy Dennis
Must be for retired people. Will not let you access your own things on holidays, evenings or Sundays. If you’re a working class person the only time to access your things is Saturday 9-6 as they are closed Sunday and no access after 6pm?? Lol, what kind of business… Your belongings are subject to their availability. The most ridiculous thing I have ever seen. You must take time off of work to gain access in the middle of the week before a holiday, or you really only get Saturday. If I cannot access my belongings what’s the point!!! I’ll be taking my things elsewhere, so many other options with reasonable access times.
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July 2024 by Mary Beth Kreml
Gina was a tremendous help! She answered all our questions and was extremely pleasant. Happy Valley Self Storage is maintained impeccably! All areas are clean and easy to navigate. It smells clean and fresh. We were also very impressed with the security of the facility -- multiple cameras, secure entrance and exit. What a fabulous service!
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February 2024 by Bruce Kamben
Very well organized storage facility. Facility is convenient and easy to access. So far no complaints.
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February 2024 by Steve Guttenberg
Greg and Gina are great!!!!
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February 2024 by Ron Quinton
There are very friendly and helpful folks at the office. Process was easy and location is secure and convenient.
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December 2023 by Allan Sawyer
We moved from another storage facility and saved over $1,000 over the course of a year. Excellent customer service. Excellent facility!
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November 2023 by Steve Barnes
Gina is great. This place is clean,accessible and they are always friendly and helpful. Super convenient. Worth the wait for me to get a slot
