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November 2023 by Cheryl Johnson
Staff and Crew very helpful.Greatly appreciated ! The before and after photos.I like the after photos!!!Services: Painting
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November 2023 by Kimberly Helmick
They lacked scheduling with the wrap company, took a while to get parts, delayed me picking it up, and sent me out the door with a dead car battery leaving me stranded! No accountability! My battery was new and fine before they touched the car and now it wont even charge and I am out over 300 bucks for a new battery. The mechanic referred me to file a claim against the body shop and apparently this is a common problem with all body shops
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October 2023 by Andrea Kapsos
Doing business with this collision center was absolutely perfect. Very organized and repairs done timely and get updates all the time. They treated me very well and the work was done professionally I highly recommend Fix Auto Sun City.Services: Painting
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October 2023 by Elizabeth P.
I was recently rear-ended while driving on the freeway. Many collision repair shops informed me that they would require at least a week to inspect my vehicle. Fortunately, I found that Fix Auto Body Shop was able to promptly assess my car upon its arrival. Juliana was exceptionally courteous and answered any questions I had. Eric also went the extra mile to assist me. He took the time to provide a thorough explanation of the damage to my car and efficiently coordinated with my insurance provider to obtain OEM parts. I was genuinely impressed by the speed at which the team completed the repairs, and now my car appears as good as new!
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September 2023 by Betty N.
I was in an accident on Sept. 23, 2023 and per instructions from my insurance company (State Farm) I followed up to choose a place to get an estimate for repairs. Fix Auto is very close to where I live so I gave them a call. I spoke to a very professional and sweet sounding front desk person by the name of Julianna who was able to schedule me for an appointment this afternoon with Mark, an estimator. From my dealings with each of these employees and speaking also with the manager, I feel assured that once my repair appointment date is set, I will have complete satisfaction.
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September 2023 by Deborah Flowers
Some of their work was good & they went out of their way to secure some trim. But, they oversprayed our undercarriage parts with black paint,, including our brand new white shock absorbers leaving us with one white & one black. They painted our license plate lights & didn't reinstall one of them. They didn't replace trailer hitch light connector that is so bent & sits Cockeysville, yet they charged for a new set up. While the bodywork was minimal, the body repainting was really well done. It's just seems that they cut corners & they didn't pay attention to detail. They do try to please, but, if you are picky about detail like we are, try elsewhere. I'm going to crawl under our SUV to paint the shock absorber back to white which we had purposefully had them replaced with white ones for accent reasons. I had to remove the paint myself off of the brake lights bc they didn't do it when we took it back & asked to remove the paint overspray & install the lamp fixture they left dangling. One more thing, when they worked on the tires, they didn't replace the tire that had the big chunk taken out of tire which would have been covered by our insurance. So, we're having to file a new claim bc they missed it.
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August 2023 by David Byars
Fix Auto repaired my wife's van in July, front bumper replaced. When we went to pick it up, the front office staff just handed her the paperwork and keys. They didn't walk out with her to go over what was done. The next day I looked the van over and noticed so issues with how the front marker lights were installed and how cheap looking the wheel well looked. I then drove back to Fix and voiced my concerns and was told that my estimator was out to lunch and they would have him call me. We'll it's now late August and I am still waiting for the call. In fact no don't call I will be taking my repair work elsewhere.Service: Body & Trim
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July 2023 by Ken Smith
Absolutely wonderful staff.and technicians! Every single thing was taken care of. Regular updates on status. Best of all car looks phenomenal! Thank you for the fantastic service.
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July 2023 by Carolyn Reyes
I would have put 5 stars but 24 days was a long time. I do understand the Shipping delays some what.The office staff were friendly and helpful.I would recommend Fix Auto.Services: Painting
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June 2023 by Samantha Brown
I had been in an accident which I was not at fault. It caused significant damage to the front and rear of my f250 and the most stressful part of the whole thing was trying to find a shop I could trust. Not only did I need a multitude of parts, but I was going to need extensive box repairs and paint to both ends. I decided on Fix Auto and I’m eternally grateful. Eric overseen my service and he would update me on when the next large steps were being taken, when he would contact the less than useful insurance adjuster we we were stuck with, and was honest and trustworthy ( a rare find in service these days ). The girl at the front desk was very informative and very kind. Even my teenage daughter looked away from her phone upon pickup of the vehicle and commented on how kind hearted everyone working there was. If you are researching shops for your service or damage repair, I HIGHLY RECOMMEND Fix auto.Services: Steering & suspension repair
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June 2023 by Jean Cruden
They kept us informed of the progress of the work which was completed perfectly. You can't tell it was ever damaged. When we picked it up they had washed the outside, which wasn't surprising, but they cleaned the inside too. We'd highly recommend them.Service: Body & Trim
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May 2023 by Dillon Loomis
Fix auto did a great job repairing my truck! The insurance company quoted a fair amount of aftermarket parts which I wasn't super happy about but fix auto was able to push for mostly OEM I had to accept some aftermarket but all in all a great experience! They had the truck finished ahead of schedule I expected 8 days it took 5. They also fully detailed my truck including the undercarriage, wheel wells, and a full interior clean. And I work in construction so they had there work cut out for them. Would definitely recommend them to anyone looking to get their truck or car repaired!Service: Body & Trim
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April 2023 by Anne Ramirez
The Company and I kepted in touch while my car was in shop for an while. Friendly service. They even washed and detailed my car. I didn't expect. Even when we walked in the facility You were Welcomed from all that were if the office. I have been to this shop several times in 21 yrs living here. Thank you all Julia, Kelly and Mike and everyone else I spoke with and also the Mechanics.Service: Body & Trim
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April 2023 by Heather Dudley
What a great experience from start to finish! Our car was stolen & recovered with damage to the steering column/ignition. There was also some minor body damage. Fix Auto got our car in right away since it wasn't drive able. Parts were ordered quickly. Since there was a delay in getting a part due to supply chain issues, Fix Auto actually took our car to the dealer to have a recall fixed while they were waiting on a part. Juliana kept us updated every step of the way. When we picked up the car, our technician went over everything that was done. The car was fully detailed & it looks brand new! Thank you for everything!Services: Painting
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April 2023 by Edgar A.
This is a good business. They repaired, made a few minor mistakes but they repaired them. Kevin is an honest man.