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September 2023 by Hector Varela
Poor customer service. Bad experience
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August 2023 by Bob Thomas
Glad we have a PNC bank in the area.
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August 2023 by Mitch Friedlander
The bank personnel are always helpful, friendly, and professional. Kudos to one and all.
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August 2023 by RC
Absolutely awful! You are truly a number at this bank, typical “big” bank. The management is the worst especially at this particular branch. Monica Vargas is terrible to do business with and I feel bad for the customers dealing with her. It’s a shame they don’t replace her with someone who truly cares and will put the customers best interest in mind. I would definitely think twice before banking here unless they get rid of the trash and start putting the customer first!
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February 2023 by C
Absolutely awful! You are truly a number at this bank, typical “big” bank. The management is the worst especially at this particular branch. Monica Vargas is terrible to work with and I feel bad for the customers dealing with her. It’s a shame they don’t replace her with someone who truly cares and will put the customers best interest in mind. I would definitely think twice before banking here unless they get rid of the trash!
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August 2022 by k k
My first experience with PNC bank at this location was not good. I went in to get a cashier's check and was told there was a $10 fee. I told them I thought my old BBVA account didn't have fees. After a 5 min discussion between the teller and a manager they processed my transaction without the fee. The staff was not very friendly either. I will be looking for another bank to handle my $'s if this trend continues.
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August 2022 by Christian Cephus
Fast easy and bank teller was very friendly
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August 2022 by C G
Waited in the drive-through 40 minutes just for a deposit ridiculous
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May 2022 by Precision Roofing LLC
It is absolutely not ok the lack of care with helping customers find solutions to issues they're going through. I have been trying to log into online banking for over a month and they can't figure it out. I've waited on hold for hrs and hrs and when I get ahold of them they have no solution. The people at all the branches say call the 800 number. I have received temporary passwords in the mail that don't work. I spoke with their IT guy and he says somebody higher will reach out in 3 more biz days. Then that guy calls and says somebody else will reach out. It has gotten absolutely ridiculous. I just feel like they have no care to help their customers in need. I would absolutely 100% not recommend this bank.
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April 2022 by Carrie Lewis
Absolutely awful! You are truly a number at this bank and management is the worst especially at this particular branch. Monica Vargas is a terrible manager to work for and I feel bad for the customers dealing with her. After working here several years I couldn’t take it anymore. It’s a shame they don’t replace her with someone who cares for the customers and will put their best interest in mind. HR was called multiple times on her yet nothing was done. I would definitely think twice before banking here unless they get rid of the trash!
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February 2022 by Megan Moser
They have not transition or trained the people for transitioning well. I opened a business account, had to go back in to sign paperwork weeks later after getting a letter that I needed to sign paperwork before a certain date or my account would be closed. Went back in and signed before that date and they closed my account without me knowing the week of my business launch. I called on a Friday to figure out what happened and they promised to call me the following Monday. No call and i called them Tuesday afternoon. Their answer was someone would get to me in 24 hours that was higher than them and they couldn’t do anything about my account. I would have to come back in for a 3rd time (the bank is not close and I have small children) to set up a new account. It has now been 3 days and I still have not received a call or have gotten help of any sort from this bank.
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January 2022 by Aaron
2 forms of ID to withdraw your money?App wants access to my photos?Closing my account asap 10+ year relationship gone
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December 2021 by Devyn Hickman
so as many of you know BBVA has changed to PNC Bank and in doing so they changed their app and when that happened a lot of us were lost and confused. just recently in my attempt to navigate the app and pull up some records I made a mistake and I went into this location to be helped by the branch manager Monica Vargas and she sat me down in her office listen to my story proceeded to let me know that she will take care of me and my problem. I don't know that I did the greatest job explaining what I was trying to do but she understood me made the appropriate phone calls and explain to them what I had explained to her. after a brief 3 minute phone call she clicked a couple things on my phone in my app and completely took care of my problem. I felt the biggest relief come off my shoulders and I could not thank her enough. if you currently have a bank or are in search of a bank you should definitely consider PNC Bank and when you do you should definitely go in to this branch and talk to Monica and her staff because if her staff is any reflection of how she is you will not be disappointed one bit.
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November 2021 by Kevin Wilson
My first experience with PNC bank at this location was not good. I went in to get a cashier's check and was told there was a $10 fee. I told them I thought my old BBVA account didn't have fees. After a 5 min discussion between the teller and a manager they processed my transaction without the fee. The staff was not very friendly either. I will be looking for another bank to handle my $'s if this trend continues.
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October 2021 by Joshua Bernal
The women here are rude and short and love to point to signs if you have questions like that is supposed to be a courteous customary answer. They never have change and claim to have a shortage when every other bank has plenty of rolls of change. Also when you order change they don't tell you what they have so when you show up for a box of pennies and 20 rolls of quarters they say oh sorry and give you 2 rolls of quarters and 2 rolls of pennies to run a business for a week. This bank is horrible and the people are the worst.
