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October 2023 by J C
Had my appointment set at this branch three days in advance. The branch called me and canceled 40 minutes before my appointment. I went across the parking lot to Desert Financial Credit Union and open my account. $25 to open a savings account and no monthly fees. I also didn't need an appointment!
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July 2023 by Ada Taylor
It's a tight squeeze if you have a big truck. Not able to pick denominations.
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December 2022 by Josh Arrabito
Received service through the phone from Cory! Very kind and quick service! Thank you! :)
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March 2022 by Lorie M.
Needed to talk with a manager, not available. There were 7 people in the lobby and only one teller open. This branch is the worst run branch. I am sure it has a lot of old peoples money and should do a better job.
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October 2021 by Sonia Guerrero
Always late to open waiting past 9am to goInto bank is not good. If I was late they would cancel my appointment.
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September 2021 by Bii Akpan
I ONLY gave one star so I could leave a comment. If I could leave a NEGATIVE 100 star's, I would. This branch is ALWAYS so full, but that's not the awful part, after reading other reviews I see even a YEAR ago they've had the same problem with having only one teller... ALWAYS. The customer service is awful, if I wasn't saved by Jesus I would've been banned from THIS location months ago. Then my account was used and months after the claim center refunded my money back, they made ME pay the money back that was STOLEN from me. I can go on & on about the issues I have with B.O.A AND THIS SUN CITY BRANCH. VERY DISAPPOINTING!!!!
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July 2021 by Frank S
Why is it so hard to answer the phone Jesus
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July 2021 by Pamela Roussel
Great fast
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May 2021 by Robert Jennings
Try to call and talk to a person. It's impossible!! But if you are lucky, they might allow an appointment in 14 days. Whoops, no, all booked.
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February 2021 by Patricia Begay-Maki
They are always so helpful here and I have not had any issues, except for the weird drive thru for the ATM.
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January 2021 by Martin
Nicest employees ever.
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November 2020 by Carol
If it's this BAD at this branch, in a major city, I'm doubting the very integrity of BofA as a whole. I no longer feel safe with money in this Bank, as uncertain as times are right now. Scary!
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November 2020 by Chevy Mane
Went to get a bank statement manager told me sit down and I can't get no bank statement I need to do a app so no print out
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October 2020 by Angel Arcy
I'm a loyal customer but the drive thru ATM? is too loud and a tight squeeze.
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September 2020 by jsanders4289
Very inadequate customer service at this branch. Doesn’t seem like anyone knows what they’re doing.Trying to close my late mother’s account with them and have visited this branch twice to try and do so. First time, some guy scanned death certificate and sent it out, who knows where, then requested forms for me to fill out through mail which I was told would take weeks to receive. He gave me a customer service number to call. Curious how they could further help me, I called. Customer service sounded amused that he gave me their number, as he could have helped me in person, the rep said. She urged me to go to the bank again, so okay. Well this time, I meet with a personal banker, Cristina, I think, and she just gives me a reference number and tells me to wait for the mail. “This is a very long process unfortunately”. She seemed surprised when I challenged that and told her that Chase and Desert Financial were able to resolve everything within a matter of 30 minutes each. So fine, I was shooed out a second time. They must just not want to have to deal with challenging situations. Called customer service AGAIN, because I figured I was not helped properly again. Again, the rep on the phone told me they did not do everything they could have to help me in the moment. All they had to do was call the customer service line and ask this department to email them certain documents. Amazing how 2 people now I’ve tried to have help me did not know to do that. And one is a “relations manager”... talk about failing upwards. Seems like this branch just and hires whoever without training them, or at least telling them who to ask when they run into an issue. Amazingly inept problem resolution skills at this branch. Luckily the rep on the phone set me up with an appointment at another branch. Let’s see if they’re all clueless there too.If anyone else has to go through the stress of closing a decedent’s account at BofA, definitely look for a better branch than this one.
