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February 2024 by Lori Leszczynski
Friendly staff. Great price. The only negative thing. When I received the car it was not clean . Bird poop on the windows . Dog hair in the back. . Dirty windows in general. But the service was great
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December 2023 by himanshu pahuja
Pathetic experience. Poor customer service and dirty smelly cars . I booked well in advance but the car was dirty and very smelly. I requested the associate at counter to come out and check , but he said he can’t come out and do anything about it . You take it or leave it ?. I had no choice but to take as I didn’t had any options at the last minute. I’ll never take a car form then again and you be cautious about booing from them . Not even worthy of single star.
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October 2023 by Terry Kauzlarich
Horrible experience. Waited 30 minutes for someone to show up at the counter to pick up a car. When returning, no one at the counter again. Waited 30 minutes and still no one showed up. Finally just wrote a note and left the keys. Got overcharged by $48 and they refused to correct it. Will never use Avis again.
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February 2023 by Dean Speer
Located right inside Frys, this is close to Sun City and has other car rental companies
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December 2022 by Angel Pena
I work here! We have great service! Come stop by
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August 2022 by Joe G
I have rented cars for many years and have never had limited mileage. I rented car knowing my trip was over 2000 miles. I returned car and was told I would receive an email receipt. When I received receipt I was charged .25 cents for 933 miles-$233. I have rented from Avis before and have had no issues. Not sure if this is new or bait and switch? When I picked up car they tried to sell me anything they could, but did not mention limited mileage. Probably won't use this Avis again.
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February 2022 by Dan K
I like this location. Price is much better than the airport and customer service from Roger is fantastic! I have never had to wait for more than one person ahead of me at the desk!
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December 2020 by Felipe Resendez
Checking in and out was fast great service
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March 2020 by J Chernov
People are nice, just went to check some pricing. A little expensive, but again nice customer service.
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January 2020 by Fletch F Fletch 07
Service (Roger) was good, until I woke up one morning on our trip, and had a dead battery which I had to call roadside assistance for to get a jumpstart. Avis then charged me an extra $185.00 for a roadside assistance call, which was their fault because they gave me a car with a dead battery. They obviously don’t inspect their vehicles when renting to the next customer, and thus pass on the expense to their customer. I would pass on this place, give out an improperly running vehicle, and then charge the customer for their screw up. Not good to the customer. I will not use Avis again.UPDATE:Thank you Ashley for helping to rectify this situation, and clearing it up,much appreciated.
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January 2020 by Kate Wille
Quick, friendly, no complaints!
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January 2020 by Christopher Tucker
Service (Roger) was good, until I woke up one morning on our trip, and had a dead battery which I had to call roadside assistance for to get a jumpstart. Avis then charged me an extra $185.00 for a roadside assistance call, which was their fault because they gave me a car with a dead battery. They obviously don’t inspect their vehicles when renting to the next customer, and thus pass on the expense to their customer. I would pass on this place, give out an improperly running vehicle, and then charge the customer for their screw up. Not good to the customer. I will not use Avis again.
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October 2019 by Kwamesha Dee
I love renting from this location because you don't get charged all the crazy airport fees and taxes. Every time I rent cars from here they are always brand new cars up to par and I usually get free upgrades because the economy cars are always gone. The gentleman that runs this particular location is just as sweet as he wants to be and is always courteous.
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August 2018 by Tam M
We go out out of way to rent from this specific location. Fast friendly service each time. Thank you.
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June 2018 by Serena Uible
Rent a car in small corner of very busy Fry's grocery store. We rented in last week of March - busy time for Phoenix - especially anything related to tourism. So, it took us a while. We were 4th in line with one person behind the desk. Be prepared to wait.