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April 2024 by Keith Sartorius
They treat me like family. Stephanie, Joy & Patricia take exceptional care of my banking needs every time in a way that I can't say I have experienced from any professional(s) anywhere. They absolutely "nail it" for me & my bank needs.
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April 2024 by Diane Talley
I always get great service
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March 2024 by Leah McDaniel
Very pleased with everyone that works at this location, super nice and friendly! They know what they are doing!!!
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March 2024 by Sarah Tatro
Stephanie & Patricia are so beyond helpful and welcoming! I came in to drop off some coins I’ve collected and they helped me sign up with a new account and my taught me about the benefits of my account
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March 2024 by Jordan Cazz
Patricia was very friendly and informative on services the bank offers and getting a checking account set up for me .
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March 2024 by Tam
I recently opened a new account at WaFd. The gal who helped me was very nice and answered all my questions. On my weekly visits to the bank, all of the staff are super nice and fun to talk with.
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March 2024 by Don Floyd
The ladies in this branch are why I bank here. They are kind, considerate and very professional. They always greet me with my first name and a smile. Great group of ladies.
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February 2024 by Linda Fleming
I like going to WaFd Bank. They are a bank that has full services. I see the same friendly and helpful staff every time that I need to do my banking. I would say, that they get to know you and greet you by your name. I can't say that about the larger banks.
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February 2024 by Billie Bequette
Wonderful service Patricia Romero went above and beyond for me. Thank you
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February 2024 by randy mazur
Very quick and friendly
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February 2024 by Catherine Stevens
I only write reviews when my experience with a person or a business far exceeds my expectations. This has absolutely been the case with Joy Gyde at the Surprise Prasada branch. I first came in contact with Ms. Gyde several years ago when I took over as POA for my father who suffers from Alzheimer's. Ms. Gyde, with the assistance of the WaFd legal team, helped me to navigate my way through this very difficult process to ensure all legal steps and protocols were taken so I could have access to my father's funds to use towards his care. Ms. Gyde, at all times, has exemplified a high level of professionalism by promptly returning all phone calls/emails, providing step-by-step guidance when needed, seeking answers from others when she was unsure, and responding to my questions with genuine care and concern. Although having a loved one with Alzheimer's has been a very difficult journey, I will forever be grateful to Ms. Gyde for helping to ease some of this burden. Ironically, I live 236 miles away from Surprise, AZ, but I have opted to remain with this branch because of the exemplary service I have received and the confidence I have with Ms. Gyde and this financial institution.
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February 2024 by Diane Clark
Great at Scottsdale for a duplicate debit cardsWonderful gal Patricia helped me at Prasada branch.
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January 2024 by Mary Pell
These people are wonderful.took care of very important problem quickly and made me very satisfied
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January 2024 by Teresa Holliday
Pat was friendly from the moment I walked through the door, & so very helpful! She took the time to walk me through the dispute process, listened to me, was kind & I genuinely appreciate it. Highly recommend seeing her for your banking needs.
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January 2024 by catie barron
Great service and unbeatable staff! I have the pleasure of being a customer of this particular location for the past few years and I have been SO happy with them. My parents have had accounts there (money market and cd's) for longer than me, however I am thrilled to have someone like Joy and the staff here to help me in all my banking needs. Their rates are super competitive, their customer servicing is truly top notch, and they are always available to discuss your needs/wants in relation to finances. If you leave a message, they call you back right away. If you are in need of assistance, they will discuss every option with you. Having worked for a large bank for some of my career, I can tell you that the quality of products and expertise you get from Washington Federal, Joy, and the staff here is exceptional! No lying in this rave review! I look forward to this relationship for years to come! Thank you for everything.