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October 2023 by Mason Cook
These guys are top notch. Prices are the best I have found, can't beat 50 dollar full synthetic oil change with tire rotatation and a full 50 plus inspection. I take my Fiance's car and my own here every oiled change. The last time I took my car there we had a miscommunication which delayed my pickup to the next day and they ended up covering all my costs for my oil change. It's just the kind of business they are. I won't take my car anywhere else.
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October 2023 by Rudolph S.
I have been going to this facility for over two years and had been pleased with the service provided, until my visit on 10/6/23. I had my tires rotated and approximately one mile from the shop, my rear tire came off my truck. The vehicle had to be towed and was determined that the mechanic had only had tightened and not used a torque wrench to tighten the lug nuts. fortunately no one was injured!I understand and people make mistakes, but this is a very important procedure and protocol obviously was not followed. During my visit I was advised that I needed to have my brakes replaced, air filter changed and a malfunctioning issue with the wiper blades. Considering I just had all my brake pads replaced as well as my air filter less than 6 months ago, I knew that this was nothing but a ploy to do unnecessary work on my vehicle. The alleged "problem" with the windshield wiper, showed no signs of any malfunction. Many years ago, I used to do much of my own automotive repairs, so have knowledge of "what's going on" and do not like to be lied to.I did take my truck to another independent automotive repair shop and as I expected, was told that there was nothing wrong with any of the above mentioned necessary services.I discussed my concerns with Matt, who was very apologetic and understanding and was advised that the mechanic who did the above was terminated. I discussed the situation with one of my neighbors, who said she also experienced "issues" with them and would never return for services. I certainly will not return and would not recommend them to anyone!!
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October 2023 by William H.
My car needed an oil change. I called and scheduled bit. gave them my name and phone number. I arrived at my appointment time. I was told they were short-handed and it would be an hour and a half before they could get to my car. I asked why the did not call me. He said they had been crazy busy. I decided to give them another change and rescheduled for a few days later. I came in and was told they were once again short- staffed and it would be at least an hour and a half before they could get to my car. He said they had been too busy to call me. I told them I would take my business some where else. I went down the str to Sun City Tire and Auto. They were very professional and did a nice job. I will never go back to Sun Devil Auto!!!
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October 2023 by Catherine Wiles
I brought my car in when my check engine light came on. This is a 2000 Rav 4 that I bought 2 years ago with only 65k miles on it. A laundry list of things needed to be done, fluids changed, hoses replaced and more. I was met with honesty and straight forward answers for each repair.I am very impressed with Sun Devil Auto, great service with quick turn around time.Services: Electrical repair
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October 2023 by John Lacrosse
They did an alignment on one of my vehicles. 6000 miles later it was coming apart and destroyed 2 brand new front tires. They blamed everyone but themselves and finally agreed to compensate me. That was cmonths ago. Still no compensation. If I could give negative stars,I would. They tried to tell me that 6000 miles is a "long" time on an alignment. I brought the same vehicle just down the street to Sun Cities Tire and Auto. They redid the alignment, installed 2 new tires, and no problems.
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October 2023 by Allain T.
Terrible business if you truly value your vehicle DONT BRING IT HERE tried to charge me $1300 jist for brakes labor alone. Way overpriced for the type of quality you'd expect. This location deserves to be in the maryvale area.
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August 2023 by Virginia Nesbitt
Everyone is super nice and professional. My only problem is all I did was buy a battery and now nothin on my display works. This was on Sat. Took it back late on Mon for an hour they didn't know how to fix the problem. Dropped it off Thur. No success on Fri. Still waiting to see if they can fix it on Sat. They are incredibly professional though.
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August 2023 by Alicia Miller
Took my sons car in to the Sun City West location last weekend for some AC issues. Not only did they get me in same day Ben and Josh were so amazing, took care of me, and figured out the problem right away!!! I will definitely be going back and recommending them to all my family and friends!! Top notch customer service!!!Service: Air conditioning
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August 2023 by Laura Scott
Great place to have car serviced. They explain everything they are going to do. Fair price, they are good on estimating the wait time.I’ve recommended them to a few friends, and they have been happy with the servicingServices: Air & cabin filter replacement
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August 2023 by Vince Flatla
Did not do what was tasked to do.High cost. AC fix did not fix it, needed $2000 + - more. Did not fix leaked tire. Did not fix headlight cover lid. Fixed 2 Ox sensors, was not asked to. Went somewhere else to get AC Fixed.
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August 2023 by Janie Ramos
My AC stop working I contacted the shop they got me in right away. Same day AC is working beautifully now I can survive 115° here in Arizona. I appreciate their quick response very professional did a fantastic job.Service: Air conditioning
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August 2023 by Susan Sommers
A/C stopped working while running errands. Went Sun Devil to get appt scheduled. They took car in immediately and in little over an hour it was fixed. Although I miss retired manager George I will continue to use Sun Devil because they always provide excellent serviceServices: Auto A/C recharge
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August 2023 by Heather Grime
When I checked in the man working the register was talking to a customer about non auto service stuff and he saw me in the lobby and kept on talking for a lengthy period of time instead of wrapping up the conversation. He did not acknowledge me after a significant period of time. I have a small business and have to handle situations like this frequently and acknowledging the other customer will usually get the current customer to wrap up the non business chatter. I'll I wanted was a quote for patch repair or tires. Dropped off my car at 11 am. No one called so I called at 430. Did not feel my business was of value to them so purchased 4 tires from discount tire and got my answer and quote immediately but of course had to wait for installation. I would have been willing to pay more because Sun Devil Auto is closer but really got a bad vibe about them helping me in the future with auto concerns.
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August 2023 by Neil W.
Quoted me over $1,500 for brakes and oil change. I said forget the brakes just change the oil. They called me back and took $300.00 off the quote. I accepted this but damn if I should have to. Not a good business practice
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July 2023 by G L.
Swindlers and abusers of the elderly.I had a battery change and they messed up the fuel gauge dial. They said it was a defect of the make and model of the car but would fix it for a few hundred dollars since it would mean cracking open the dash. They caused the problem but made no effort to claim responsibility. I was with my 80-year-old mother and she was getting barraged with excuses, blame and "you don't understand". At one point the rep who was frustrated with arguing about it exploded at her and started huffing about. With his shirt, 2 sizes to small, was starting to roid rage about. The situation got quite explosive as the manager did nothing to calm him down or make him apologize. This all began with a battery replacement that was purchased a year and a half earlier from them that had a full warranty. They replaced it with a new battery but the scam is the $80 replacement/labor charge. Quite the racket. This was Sun Devil Auto in Sun City West.
