-
October 2023 by K W.
On November 1, 2023 I was standing in line for over 10 minutes when they asked anyone who was there for vaccines to move to far window which was closed. When other customers laughed, as I stood in front of a closed window, I moved over to ask if that was correct window. At 1325, a female, long dark haired Pharmacist was the rudest person I ever encountered at any business. I was told I would not be seen without an appointment unless I was military. Which I responded that I was, then she said they would not see me unless I was in full uniform. I was in my uniform of the day. Told her I had two coworkers who were in the same uniform with no appointment seen a couple hours before, which I had referred. She said "we will not see you out of uniform" and slammed the window shut. It's too bad my unit forgot to coordinate with Walgreens as to what uniform we should wear for the day. CVS across the street was very helpful, friendly, and professional.
-
August 2023 by User R.
If you are covered by the Department of Veterans Affairs (VA) Community Care program, don't use this pharmacy. The staff here doesn't understand the difference between Tricare (active duty military) and TriWest (VA). One lady insisted it's the same as Tricare-West. Ummm no, it's short for TriWest Healthcare Alliance and that's not the same thing as Tricare West. I went in circles with them and they ended up using the wrong codes and charging me out of pocket expenses because of their cranial rectum inversion. Just go across the street to CVS, the staff there isn't as hard-headed or idiotically insistent.
-
August 2023 by Suzi B.
I want to think the pharmacist for helping me out with my nebulizer replacement kit I had been all over town and she went above and beyond to find me what I don't know her name but she was a redhead my mama was a redhead too and she seemed to have the same personality as my mom which was wonderful and helpful
-
August 2023 by Kirk S.
I have been a Walgreens customer for many years. I have experienced exceptionally poor service from the Pharmacy over the last several years. Recently I booked 3 separate appointments for an immunization. Each time they did not have the vaccine in stock even though the App showed available time slots. After the third instance I spoke with the manager who blew me off. Not a good practice to keep customers. IMHO, they don't care.
-
July 2023 by Charis L.
absolutely terrible service!!! my husbands doctor sent multiple prescriptions here so we called to get them ready THREE TIMES and each time the people who answered who turned out not even to be from the pharmacy said they saw his profile and there was nothing there. we had to call the doctor back twice and verify the perscriptions were there and they said they were and to ask for clarissa, who actually was a pharmacist. and the foreign lady who initially answered didn't let us speak to her until we got upset. when she finally did let us speak to the actual pharmacy they said they spelt his name wrong and that's why they said they didn't have anything for him although we spelt his name out multiple times. they had the persriptions the whole time. they are just too unprofessional and rude to look into it further
-
June 2023 by donna norris
Long wait for prescriptions, longer wait to call into pharmacy.
-
April 2023 by James F.
Worst pharmacy customer service ever. Consistently has insurance fill problems, won't answer phone, and could care less about unsatisfactory service. Trying to delay filling prescription because of "early refill" denial (by two days) and was on hold for more than 35 minutes. On hold is generous- alternating 5 minute cycles of Muzak, phone ringing, and manually being put back on hold. Not a good way to keep a customer.
-
February 2023 by Wayne T.
these have to be the stupidest people on earth. take forever to fill a prescription, and when you call in for a refill their automated system sends your call to someone who has nothing to do with this particular store, then you get put on hold for 20 minutes then it hangs up. hell of a way to run a business. i think more people die waiting for them to answer the phone and also waiting for their prescriptions to get refilled even on auto refill which is useless also. get with it people !!!!!!!
-
December 2022 by Mike V.
Need to change the drive thru hours : closed for lunch @ 1:20 pm - 2:00 pm. Smile and turn off the lights 5-10 min before they are supposed to. If you need an RX, give yourself a 2 week lead time, probably still won't have it on time. Never have I experienced worse customer service
-
November 2022 by Arthur G.
Do NOT use their online home delivery order. Covid 19 with fever ordered online with home delivery, after a whole day was told they don't do that? National site has no idea what stores do. Called store, they suggested I come down and pick it up, Duhhhh. Spent an hour on the phone to get straightened out, never did get what I needed but they did cancel the order. People very nice just system is broken or no knows how it works.
-
November 2022 by Celia C.
Once again, the pharmacy can't guarantee that insulin will be in for pick up. Chris, alway always the negative voice of doom couldn't say where the order was, he didn't have the invoice? Is it 1950? Can't you check orders on computers? Can't you pick up the phone and ask suppliers? I see the staff always busy, Sierra Vista is a small town, I understand but, PEOPLE! I'm not having PMS, I'm type 1 Diabetic, I say the getting insulin is very important. Walgreens, this happens every month, get your corporation running, spend some money and hire people to organize. The public needs their medicines
-
November 2022 by Daniel B.
Worst pharmacy in town. Do NOT use this for your prescriptions. Always a long line inside, then after waiting fifteen minutes you get to the counter only to find out OOPS we're running behind and your prescription is not actually ready. So later, you receive a text claiming this time it's ready so you go back and get in an even longer line. After standing in the non moving line for fifteen minutes, the customer at the counter finally leaves. The pharmacist calls your name over the PA system, asking you to come to the pharmacy. You get out of the now even longer line to go up to the counter, but the pharmacist takes the next person in line before you get there so now you have lost your spot in line and are standing there as if you're an idiot. You might say 'But they have a drive thru!' No, they don't. They have two lanes, inexplicably dismantled one, and the remaining one is always closed. I walked out and moved my prescriptions to CVS. Forget this place.
-
September 2022 by Bill D.
You will learn to hate the pharmacy at this store, slow long lines. Drive through takes about 10 minutes a car so even if there's only 3 in front of you, 30 min wait. Management just says sorry.
-
January 2022 by Robert Montgomery
Fast and beautiful photos.
-
January 2022 by James Rathbun
Yeah, I know they were busy but forgetting my prescription was a lousy thing