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February 2024 by Michaela U
Justin is awesome, we work with him mostly. We had LaNez as well and she was great as well. I highly recommend one of these 2
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January 2024 by Keith Rae
They do us good all the time. Nice folks, very friendly.
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January 2024 by Derrick C
Inconvenient store hours. My work closes right when the Verizon store closes. Would it really hurt to pay workers to stay an extra two more hours? Also your data is too expensive. Unlimited data should be $50 for all devices. Way to rip off loyal customers Verizon. You can count on me switching carriers as soon as my contracts are up. Nice workers, but good customer service is not a way out. Lower your prices and stop taking advantage of small towns that have no other alternative.Edit: I switched to T Mobile and it's a great signal at a great price!! T mobile tower is also the way to go for home internet in Tombstone. Nobody can beat the T mobile tower. It has two ethernet ports on the back! You can wire it into a wave form antenna for the best signal, and also hook it up right to your home network.
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January 2024 by Me
FINAL UPDATE:I WON!! I had to dispute through Transunion many times, tell 4 different collection companies that they needed to provide documentation from Verizon to show they hadn't erroneously charged me for months (not 1 did), and I finally got the letter stating I was clear of their erroneous debt. 1 word of advice: PERSISTANCE! Do not ever let a big company dissuade you from your conviction, it really comes down to an Oz or 2 behind the curtain.This is not just an update, but a warning!After 14 years of being with Verizon because I believed they had the best coverage while I was travelling, I learned they sent my last incorrect bill for $119 to TransUnion. I wasn't stupid, I tried to tell them consistently that there was an error.Rather than send me the actual bills to explain the almost double increase on my last bill or proof they had canceled Verizon Cloud in 2020 as I requested, they sent my bill to AFNI, Inc., their official collector. (Check out their reputation online. Whew!)I sent a certified letter to AFNI with the same exact dispute. Not one word back. Now I will dispute it through Transunion. Understand I don't mind paying an amount if I actually owe it. But I will not pay for a feature such as Verizon Cloud that would never work because I never got more than 1 or 2 bars of service, ever.Their own tech told me about 3 years ago that My Verizon would never work with 1 or 2 bars. Didn't realize Verizon Cloud wouldn't work until I lost my messages. They accused me of using it because it backed up data. I had deleted the app from my phone long before because I couldn't really update any apps during their international issues and did not want to use up precious data for something unused.No one can turn off features on an account other than asking the provider to which I had done. I am not the expert, but if the cloud was working in March of 2020 when I lost all my messages, why not assist me in getting back my messages rather than credit my account the $107 for past months charges? Verizon and AFNI have not yet provided documentation to me after months of disputing the bill.I am now very very happy with AT&T. NO problems with the bill, reception, nor any features. I don't know too much about their call centers because I don't have to be on the phone with them for hours like I did with Verizon almost every bill. I could write a book.Be smart. Shop around.(Older post starts here actually proving my disputes above)Was told to call the store on sat. to replace charger that is under warranty. On hold 3 HOURS AND 49 MINUTES. Never answered so I hung up. Went to the store in person, 120 MILES ROUND TRIP the next monday. Not one employee wore safety gear at the door to greet customers. Was treated beyond rudely, still no word from Kurran, district manager, still no word from Executive Relations as I asked, still no charger! Was told by cust serv and manager at store that their "inventory had been taken", so no replacements for products with warranties? The 21 year vet tech rep told me to go to Target or Walmart for another charger if the store didn't have one either. ITS UNDER WARRANTY WITH VERIZON AND A CHEAP CHARGER COULD FRY MY PHONE.Service is so bad in this county because the FCC and Verizon can't solve the international problem and we as the customers suffer. The service is so bad that the Verizon Cloud I pay each month doesn't work. Lost a years worth of of important messages. THEY DO NOT CARE ABOUT YOUR PERSONAL INFO.I also can not use My Verizon because of the service issues. They charge $7 for making the payment by phone even when there are these issues. I guess if you become the largest carrier, you become too big to care about who put you there. I have been a customer for over 12 straight years. MY PATRONAGE MEANS NOTHING TO VERIZON OBVIOUSLY.
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December 2023 by Grey Marie
Went in to speak with an agent about a trade in deal, we were paired with Maria. My friend and I inquired about the trade in deal, any iPhone trade in for the 15 PRO, 9th generation iPad and apple watch 8 for free with monthly payment on phone lines for each. My friend was looking to trade in her iphone 12.Maria was snooty the entire exchange. The first paper she gave us said we’d have to put $1,393 down today for the regular iphone 15 and ipad, there was no watch. She insisted this was all she could do. So we asked to see the rate without the iPad, and just starting a line with the iPhone 15 was supposedly going to be $850. For context, I was in a week prior and got a new line and iPhone 15 Pro with the “due today” cost being $108.We left and tried doing the same exact deal online, and we successfully did so for $0, first payment is obviously for the lines. If we had listened to the agent at this store we’d have been out of a thousand or more dollars for absolutely no reason.
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December 2023 by Tree trimmer
They lied and didn't change price that was advertised. Long term contract that's not told up front. Go to T mobile
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November 2023 by Athena Ralls
Just wanted to leave a review on the amazing employee working today named Justin. He was so much help, and walked me through everything. Super quick and easy
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November 2023 by Connie Collins
My phone was having issues saying it had 13 virus . The technician fixed it in seconds
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October 2023 by Kendal Pine
Had to get some things updated and added on. Had some bumps in the road due to At&t being difficult but Veronica did amazing with getting it all handled and done correctly. She was so patient with us and so sweet.
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September 2023 by Maura Neill
Had to call this morning for an issue that I didn't quite understand with bank/payment and didn't have to wait long to switch from the computer system to representative Paige. Extremely helpful and friendly in explaining options to get on autopay and how things worked. How I could get myself set up when I was ready either on the app, or on website and she was willing to step me through it if I wanted. Sorted all my questions for me and now I can plan my next step confidently.
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September 2023 by Chica De
I had a question for the store, but no matter how many numbers I called I couldn't get a person on the phone. You either get the digital help line or a call center. This is ridiculous.
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July 2023 by Hotpepper gyrl
Stopped in to find out what an icon on my phone was and NO ONE KNEW..
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June 2023 by Harold Thomas
Busy store, but friendly, helpful staff.
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May 2023 by Jacquetta Griffin
I went in the other day so that my daughter could purchase a new phone that she saved up for. The manager was nice and greeted us right away, took our information, and let us know that we would be next. While waiting I see two other gentle come out from around the desk and one start helping another lady who I am positive was not there before us. The other was just standing there. There was absolutely no acknowledgement at all. All the while the manager was helping another guy. I felt like they were acting as if they didn't even see us and we got up left.
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May 2023 by Caitlin Caldwell
I just want to say my husband & I have been Verizon customers for over ten years, and we’ve rarely run into any problems. Any time my husband and I have gone into the store no matter where we’ve lived we’ve gotten great customer service. Elena (I hope that was her name) helped me today with an issue I was having with my SIM, and knew exactly how to fix it. It’s been a few hours now and so far, so good. Given my SIM issue, i inquired about adding service to my Apple Watch. I ended up needing to upgrade since my watch was only WiFi, but she helped assist me in my decision, took the time to breakdown the specs between both watches, gave me her honest opinion & I didn’t feel pressured into any decisions I made today. I’ve found that some sales associates can be so focused on a sale that they don’t really take the time to listen to what a person is really needing and you may walk out feeling uneasy about what just happened. Elena walked me through some plans as I was considering possibly changing our line plans, and at the end I did decline, but Elena was understanding & didn’t try to pressure me into making any changes today. As a prior GM, I feel it’s necessary to add the cleanliness of the store and the availability of the products advertised are outstanding as well. Great job guys ?
