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September 2023 by Alyss D.
My 3-year old truck had a seized fuel pump. Luckily, it happened after we PCS'd from Drum to here. Had it towed to Toyota and they got it back to me in 24 hours. We took in our Prius for oil change a few days later and found out it basically had no brakes and everything was warped with rust after 3 years in Northern NY. They did rotors, brake pads, full service and safety check in 5 hours. Pricing was what you'd expect for a dealership. Our cars are still under 5-years old so we only do dealer service to make sure we get OEM products and any warranties are honored. Fuel pump was under warranty! Service area was clean and well cared for, Mark was a mensch and Jerrod was funny. I took the truck in alone and Mark did not patronise me or talk down, which, sadly, still happens when you present femme.
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August 2023 by Tim A.
Contacted Sierra Toyota after seeing their advertisement on Autotrader for a vehicle that had just been traded in. Submitted a request late in the evening and received an automated email from Ross. The following day Ross sent me a second email stating that Ryn would be taking on the sale. Ryn emailed me a few hours later with more information on the car. I called him later that day and he answered all my questions and concerns, especially since I was an out of state buyer. He told me the car would be inspected and I requested that he call be back once the results came in. A few days later Ryn called back and confirmed my observations about bumper damage on the vehicle. He didn't recommend that I purchase it, due to this and several other factors.Throughout our email and phone exchanges, Sierra Toyota demonstrated the utmost integrity and concern for my buying experience. The only other seller I have had such great experience with was with Herman Cook Volkswagen in Encinitas CA. Both of these companies offer no haggle pricing. It is clear they try to find the best used cars and where vehicles do not meet inspection, they sell via auction. By offering high quality cars and high integrity, they will develop repeat customers along with the occasional out of state buyer like myself. If anything similar pops up I hope they will give me a call.
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August 2023 by Casey M.
My wife had a blow out and took our SUV in for a tire replacement. of Course they did not have a common tire available and had to order it. Once the tire came in they still did not put it on right away and we heard nothing from them. I called after another day of waiting and was given the service dept and spoke with Melanie, after she put me on hold and the phone rang back to her about three times she hung up on me and did not have the courtesy to call back. When I called back to speak with Ross or owner neither of them were there and they won't even give you the owners direct number. The good thing is we were going to purchase their 2024 highlanders that was on the lot, needless to say that won't happen and from now on we will go to Tucson . This dealership has been going down hill for years. I would not recommend them for anything! Go somewhere else if you want professional prompt service.
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June 2023 by J T.
I have been here since 1996. All the locals said Sierra Toyota was the best place to get maintenance for your car. At that time, they were a very small business. It was known as Miss Elsie's place.I bought a used car twice from Sierra Toyota. When the Hybrid Camry came out, I bought a brand new one from Sierra Toyota. In all dealings with Sierra Toyota, I was treated with courtesy and respect, never pushed to do more than was needed. I trusted them incredibly.Two trucks, four cars later, I have my Avalon and Tundra. Miss Elsie sold Sierra Toyota and retired. I hoped there would be no changes. However, the place began to feel different. Pushy Service. Pushy Sales. Finally, today was the coup de grâce. I no longer trust Sierra Toyota.Yesterday, the Tundra turned over slow. I have been through two battery changes in the past, and recognized the signs. She had 11V DC. I washed down the battery, cleaned the area and clamps. Now, I have rebuilt one F350 from scratch, and working another. I know vehicles. I took good care of my Tundra.Today, this morning, the Tundra was down to 9 volts. I made an appointment at Sierra Toyota as the battery was warrantied (pro-rated) for 84 months. I would get 25% off the cost of a new Toyota battery. I asked them to replace the battery under warranty and check the Tire Pressure System as it had been reporting a low tire but I checked them all and they were always okay.My service person called me and said they replaced the battery, but that they also had to replace a battery clamp. I told her I did not authorize that and that the clamps were perfectly good. She deleted that charge.Then she told me that the techs had found a nail on the inside sidewall of the passenger rear tire. I told her it was warrantied by Discount tire. I took the Tundra to Discount. They dunk-tested the tires. No hole, no nail. Sierra Toyota is now one of those places, like so many other in Sierra Vista, that is padding the maintenance needs and sucking money out of customers. I no longer trust Sierra Toyota. I miss Miss Elsie.
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May 2023 by Troy S.
Worst dealership I've ever dealt with. It seems their only goal is to get people to submit a credit application. Once I submitted one, they informed me I was approved, but then they forgot about me. I sent several emails, calls, texts, for days and days. They respond and claim I had an appointment to come in to "discuss things". Um...what? I've not been aware that you were going to ignore my questions, blow me off, and then blame me somehow. lol. I'm the one buying a truck, somehow it is my fault. The GM then tells me, "Well, you don't have to buy a truck from us..."I'm truly not going to beg. I asked for my $500 deposit back, they were extremely happy to refund it. Makes me wonder why they would be happier and more motivated to refund my money than to simply move forward with a deal that has been made for over a week.Something is totally fishy. I'm not sure if they sold the truck to someone else and was hoping to buy more time by just jerking me around, or what. It's truly bizarre. Stay far away from this place. Lynne literally called me an @$$hole on the phone and kind of seemed to want to provoke some sort of reaction from me. This place is sleazy and disgusting. Go anywhere else!
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May 2022 by Joe M.
Deceptive Business practices- I'll explain. They advertise nationwide. I saw A vehicle I wanted. Applied online to start purchase, Entered all my personal info for financing. Even got an email to contact the general Sales manager Ross Leffelman. Says text or call right away , they want the buying experience to be "pleasurable and simple." After all that Ross texts me they only sell to AZ residents. Seems They could Care less how much of others time they waste. Deceptive business practices.
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March 2022 by brian c.
This toyota store always took care of my father over multiple purchases and 23 years of servicing his vehicles there.
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February 2022 by Roy C.
Walked in to look As a truck and was greeted by Lynn. Although there wasn't something in their inventory that fit my preferences, Lynn walked me through options and processes. True class and professionalism. Highly recommend you drop in and experience the same attention and courtesy! Look for Lynn. Good luck!
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July 2021 by Roto R.
The Service department is POOR. If I could score a ZERO I would. Car sales are interesting. Sales sells the first car to you. Commonly the Service department sells the next one to you with good service.
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June 2021 by Dennis T.
We just had a great experience with Lynn. He helped us in every way with a No Hassle purchase of a wonderful used car! Their price was lower than Blue book or any other store within a 300 mile area. They have no "ad on" charges and financing with Brian was fast and no pressure! In all our 39 years of marriage and many vehicle purchases, this was our very best experience! If you want outstanding treatment I highly recommend Sierra Toyota for your next purchase.
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May 2021 by Lou R.
I am in need of a new truck. I went on my pricing options at work. My info was sent to Sierra Toyota. Over texting, they asked for the specifics of the type of truck I wanted. I told them. Thirty minutes later, the sales person claimed to have found the truck, but had to "go and clear with the manager": which would be the next morning. I never heard back from them. I live in Tucson, I found another Toyota dealer. The salesperson was arrogant, and acting like he "was doing me a favor" in taking my money and doing all this work to find me a truck--and never got back to me. Do not waste your time. Go some place else. Trucks are very expensive with a high markup, and Sierra Toyota obviously does not want your business.
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April 2021 by James W.
My wife and I were looking to buy a new car. After 15-20 minutes not one salesman or woman came out to assist or ask us if we needed help. Only after we were leaving did someone ask if we needed any help. We informed the salesman that we were leaving after being outside for 20 minutes. The man said nothing and just walked inside. Terrible customer service. We'll take our business to Tucson. Very disappointed.
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February 2021 by Timothy T.
I took my Camry 2012 with 40k miles in for service of a bad tire sensor. The warning was intermittent. The service people said it had to get replaced. After maintenance I find the part that is online for $70 (new, even thought used would work and be cheaper). The Sierra Toyota charged $120. A phone call responded and after hearing same thing said they would look into offering pricing options. They apparently decided instead to censor review.
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December 2020 by Char W.
If you are buying a car the service is great. If you take your vehicle in for service the customer service is terrible. This is my second experience taking my vehicle in for service and it hasn't improved. The first time was 2 years ago when I first moved here. I made an appt to change the oil in my Rav. 3+ hours later it was done. I took my new Rav in for a 5,000 mile service and explained my issue with the gas shutting off early when filling the tank. It would shut off 2-3 gallons short of being full. I was told it was a common issue with the new Ravs and that there was a "fix". I was told he would order the parts and he made me an appt. When I dropped off my car I told him it was for the 5,000 mile service and the gas tank repair. He told me (same guy who waited on me the week prior and also ordered the parts) that they would only be doing the 5,000 mile service and that the mechanic would need to check out the gas tank. He said it would be 1-1/2 hrs so we hung around town until it was done. I got a call saying the gas tank was not registering correctly and they had the parts to fix it. I told him I wanted it fixed. When I picked up the car I filled it up and it stopped at 7.6 gals. I ended up putting 10.4 gals in my car. Apparently their "fix" didn't work. I called Toyota when I got home and left a message to let them know what happened at the gas station and I left my number. The next day I left a second message and still nobody has returned my call. I will not be having Toyota do any more services once my 2 year service warranty is over.
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September 2020 by Ki T.
As a level 5 local guide, this is my honest experience here- This service department is full of manipulative liars. They will lie through their teeth only to cover their own butt when things go south. They will strategically corroborate a plethora of lies together in order to make it seem like you're the bad guy or in the wrong, only to try and protect the name of their service department. Don't let their responses to the reviews fool you. It's done with the intent to patronize. In addition, they'll put your personal information on blast in the review responses, along with the type of vehicle you drive and the location you purchased it from so everyone knows you didn't buy the vehicle from them. (Only to protect the name of the service department) Why would any of those details matter if a Toyota owner who needs warranty repairs done from a Toyota Service Center for a vehicle that's still under factory warranty? It doesn't make any sense. Behind it all, it's clear that they're exhibiting passive aggression. Lastly, everyone has the right review a business, if they so choose, based off their experience, quality of service, professionalism, ability to empathize, and the customer service received. Well, their best game yet is retaliation and reprisal if they don't like your review. With all that said, I HIGHLY DON'T recommend this service department to anyone. I would stay FAR FAR away from this place for your vehicle needs. If you decide to take your chances, good luck.
