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February 2024 by Jonet V.
Jose lopez helped me buy a phone and he was so helpful, I'm recommending T-Mobile to my family and friends and I'm telling them all to request to work with Jose Lopez !
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January 2024 by Samuel H.
My new years resolution was to buy me a new cel, because my old cel is a Samsung S8. Yes i know right!, and that's why I definitely need the upgrade lol. So i went to this TMobile in the Target shopping center, the staff was very attentive and nice. I had went to the other Tmobile store at the mall & I'll be reviewing that store as well do keep an eye out for it. They do have current promotions with a trade in, and with some promotions the cel cannot have any cracks on the screen. The store can get very busy depending when you go, but the staff does their best to help people as they come in one person at a time. Linda helped me, and she was awesome answering all my questions to get the right phone for me, and it helps if you know what you want a faster transaction. I'd definitely recommend this store to anyone who wants Tmobile as their carrier.
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January 2024 by Ryan L.
Bad store with bad service. They sneak things into your purchase making you spend an insane amount of money on accessories you don't want, then refuse to return everything. They won't give all my money back and when you call customer care they state that the store is wrong and in charge of the specific returns. They charged me for someone else's account and then fought with me about it. They made me wait in store for over 4 hours trying to figure out how to do an exchange for a broken phone they sold me then made me buy the new phone in full because they couldn't figure out how to do an exchange. They don't know their policy. I actually canceled my mobile service after over 12 years with TMobile, because of this location.
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January 2024 by S H.
Do NOT get their internet. It is worthless. Barely works, is very slow, outages constantly. Have to reset the router multiple times and still won't connect. When it is working occasionally you are never given the speed you pay for. Cell phones have issues as well. 0 STARS
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January 2024 by Rod Watkins
José helped me get set up with the 5G wireless internet system this week. He was fantastic to work with and I couldn’t be happier with my internet system. Thanks José!
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January 2024 by Elizabeth Ramírez
The best service we have received after having the service for more than 10 years… Thanks to José & Leon.
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January 2024 by Christian Ramirez
if you want some one to explain everything detailed go to jose lopez this guy is the best at explaining things he is very detailed he is also bilingual which is good because theres a lot of people that go in there speaking spanish my mom understood him really good but overall i give it a five star review.
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November 2023 by Jill Moore
Perfect
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October 2023 by daniel k crockett
Caleb and his staff really made it easy even for my 95 year old mother. The entire staff are really great people too. Im glad that I swttched.
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September 2023 by Bisbee Community Outreach
Jose & Caleb were the best ever I've ever dealt with since having a cell phone. Highly recommend promotion & bonus.
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September 2023 by Robert McDiarmid
My wife and I went to the local T Mobile to have our new phones switched over from the old ones. We were helped by Shaq who did an awesome job! We are not real tech savvy and appreciated his professionalism and patience.
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September 2023 by Rev. Dr. Yvonne Ray
All of the staff - Albert, Johnathan, Kaleb and Viviana are courteous, professional, helpful and knowledgeable. The store ROCKS!!!
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August 2023 by Yvonne R.
I can't say enough great things about the staff there! Albert, Johnathan, Kaleb and Viviana are courteous, professional, helpful and knowledgeable. The store ROCKS!!!
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August 2023 by Miles K
"One hit wonder"When we first moved to town, this was the one (and only) T-mobile store we went to, for everything we needed. Both my wife and I got our Z seiers phones through this store about Novemeber of last year and had great experiences with the manager (at the time) and Noralma, who was a huge help in addressing many of the issues we had with my wife's z flip phone. Now, since about February/March, the quality of the workers there seems to have gone down. There's no sense of decent customer service, and I always feel like I'm unwelcome in the store. I've gotten the wrong information on multiple occasions from the current workers there, to which I then go to the location in the mall, to be told that they gave me the wrong information. At the time of making this review, I would highly recommend being seen by the T-Mobile location inside the Sierra Vista mall. Their customer service is beyond that of "the bare minimum."
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June 2023 by Jen C
Johnathan and Raphael convinced me to trade my mom's phone in get her on my line that it would be a great deal. My mom who is 78 and cant see very well, need large notifications. The phone doesn't have the option to make them large, just show this little circle you have to push, which she cant see. The phone is only four days old and I called to tell them I need to get her another phone. Johnathan told me that if I did that I will now have to pay full price for the phone and the money for her trade-in from her Iphone well is basically no more because it was applied to the new phone she has now and there is nothing they can do about it. I've been with T-Mobile for 15 years, and because of them I'm really thinking of going to another carrier. To be cold and rude on an issue that is important because my mom cant hardly see, is very frustrating!
