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December 2023 by Scout
Good gym and not too crowded. Lots of available machines. The circuit section has six signs stating it’s to be used for circuit training only. 60 seconds on 30 off. But people just go in there and use the machines for regular work outs for 10 plus minutes each. Staff won’t stop them. It’s your rule if you’re not going to enforce it just take down the signs.
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December 2023 by Jay Cee
Hello, so I'm traveling and my home club is in Florida and I found out today that I can only use a non home club only 10 per visits a month. This is the reason YELP only gave this business 1 1/2 stars. $58 dollars to cancel, they just raised their yearly fee, and they waited to the 10th visit to tell me about the 10 visit policy. Oh and you have to cancel your membership in person. Impossible since I'm out of the state. Also no corporate support phone number. BBB is gonna be my next stop.
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November 2023 by Kenneth Spencer
I wouldn't want to hold back now, would I? Planet Fitness, oh joy, where the fitness dream goes to die a slow and painful death.Let's start with their "Lunk Alarm." It's like a delightful symphony of condescension, reminding everyone that working hard is so last century. Grunt while lifting? Prepare for the shame alarm! Because who needs encouragement when you can have public embarrassment?Their equipment? Well, it's a delightful mix of ancient relics and stuff that barely functions. Want to use that treadmill? Sure, just wait in line behind the entire population of a small country first. It's like a museum of outdated torture devices, but with worse maintenance.The "judgment-free zone" is a marvel. They should put up a banner saying, "Welcome, as long as you conform to our definition of 'normal.'" Dress differently or lift heavy? Enjoy the stares that scream, "How dare you try to improve yourself here!"Ah, the amenities. Kudos on the candy bowls at the entrance. Because why bother burning calories when you can load up on sugar on your way out? And the pizza days, oh joy! After sweating buckets, what better reward than a slice of disappointment that screams, "You'll never reach your fitness goals here!"To summarize, if you're into feeling like an inadequate fitness enthusiast, Planet Fitness is your personal hell. One star for managing to crush dreams and enthusiasm faster than you can say, "No pain, no gain." Congratulations on being the gold standard of uninspiring fitness centers! ??
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November 2023 by Dluxx73
Edited review: Lowered from 5 stars to 2. I stopped going and finally canceled my membership. Young women seemingly on the look out to get pissed about every glance despite being dressed so that nothing's left to the imagination, people (mostly women) getting pissed you interrupt their filming. Constantly dodging pics in the locker room with young guys taking pics in the mirrors or of each other more days than not.I just want a place I can go to get in a good stretch and workout, people watch between sets (especially those with good form) and, and not having to worry if im going to be the subject of some young ladies video because she's either mad I walked through it or accusing me of being creepy because I happened to look their direction a time too many. Planet Fitness is no longer that place.
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October 2023 by Troy Wilde
Is there a rating less than 1 star? Do not join this club. I've been told for 3 years that my $10.00 per month membership is in collections, and it's not.I've had a Black Card membership for several months and still the club staff continues to tell me that the previous $10 membership is in "collections." On several occasions, I have told the club staff that I will pay whatever is owed, and that I want my checking account information deleted. They try to access the account and tell me they are locked out or cannot access the information. Yet they do confirm that Planet Fitness has my checking account and credit card information.I originated my PF membership at the PF in Sierra Vista 3 years ago. An "assistant manager" named "Louis" told me on the phone yesterday (09-13-2023) that I did not originate my membership at the Sierra Vista PF, and that the billing issues and my inability to buy a protein drink because of the complexities of my membership is "your fault" (customer's fault).I am now extremely concerned about the safety of my personal financial information which Planet Fitness has in their systems. Out of an abundance of precaution, I have elevated this matter to the office of Planet Fitness CEO Chis Rondeau & Planet Fitness General Counsel Justin Vartanian.If you've had any similar issues or experiences, I would encourage you to seek a remedy through Planet Fitness leadership.This company managed to scale chaos in their processes and systems. All of the clubs are franchised. You can't even buy a drink if you're a member of a Planet Fitness from another franchise area.I have memberships at Lifetime Fitness, LA Fitness & Mountainside Fitness in Phoenix. All of them are excellent!! Planet Fitness is easily the worst gym experience of my life.Again, please save yourself some stress and do not join Planet Fitness.Troy Wilde
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September 2023 by Gary Higdon
When I started here, I was told my bill would be $26.85 per month and a one year charge of $53.00 once a year, they charged me two times a month and every month they charged me a yearly charge. I told them about it they said they would fix it, they never did for 5 months straight, the manager was supposed to call me never did, now I have canceled my membership and still no refund or a call, I'm now going to court over this and I wonder how many other members are being over charged and don't even know it. Stay away from this Planet Fitness they will over charge and don't even care.
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August 2023 by Ronauld Cameron
Nice people work thereAlways pleasant Annassa comes to mind great employee. I used to manage people in the federal government. When I see hard workers of great character performing tasks cheerfully they deserve recognition ?
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August 2023 by christian salseda
Really clean and we'll maintained gym. The staff are super nice. Only gripe is they don't offer group classes like other planet fitness locations.
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June 2023 by Kurt Rissart
Been going 3 months now. Never seems overly crowded. Staff is welcoming every time. Very clean. Just need management to pass on to employees when broken equipment is expected to be fixed. It's going almost a month that an ab crunch machine has been broken and I can't get an answer. Would have given 5 stars if employer/employee comms were better. Other than that - excellent.
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June 2023 by MONICA
My first time at Planet Fitness and it was super friendly, inviting, and super clean. I brought my two teenage sons and their friend because the get to workout for free all summer! They had an amazing experience and are motivated to continue working out through the summer, and I am also.
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June 2023 by blaise sanders
It was nice when I started going but they've recently hired some people or shift changes happened, and now people are slamming their weights on the ground, not following the required dress code, stealing equipment from you during your rest period, thinking they're being sneaky trying recording you in the mirror, weights and cable accessories all over the floor, machines and bathroom equipment are constantly out of order, and now the lockers haven't had locks in weeks. I can't expect much though, it's only $10/month to work out here.
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May 2023 by Mike The Bike
To sign up no credit cards , no cas. They wanted the routing number to my checking account!! That sparks fraud and dishonesty. All it takes is one disgruntled or crooked employee and there goes your money. The bank investigates because they have to reimb you but when they discover you were stupid enough to give info to some gym you are s.o.l.
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April 2023 by Harris Rosenberg
I really love planet fitness here in Sierra. The place is very clean. I like the convenience of having the app for checking in and also for reserving classes at the gym from my home on myI love the fact that planet fitness actually offers some free basic training and classes something most of the other gyms don't really offer as well as planet fitness. I always thought this place would be too trendy and too much of a McDonald's for me to plastic. But honestly after being here for a little while I look forward to planet fitnessThe music is really awesome it is very motivating but it's not loud. Just about everybody here seems fairly civilized and house-trained.Overall I am just very impressed with this. Great job planet fitness Sierra Vista.
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April 2023 by Earron Adkins
Who ever the manager is for 3/22/2023 @3:10pm.Needs to be Fired for Extremely BAD Customer Service. This lady has no business dealing with people has a very snotty and immature behavior Threatening members with police for NO reason and calling police is abuse of power. Such action was not nessacerry. Indemidatating the members is not good customer service. I spoke with the officer and it was apparent that this action was not necessary. Please educate your staff on not over reacting like children.
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April 2023 by Todd Morris
The staff is very friendly and like all Planet Fitness locations I've been to, it is clean and well maintained. Overall, I'm happy to be a black card member.I am however slightly dissapointed with this location after moving to Arizona. Unlike the locations in Texas, this Planet Fitness is NOT 24/7. It closes at 10pm on Friday night and is only open 7am-7pm on Saturday and Sunday. I work night shifts during the week, so one of my favorite times to workout is around 2am on a Saturday or Sunday. The fact that this gym is not open then is a drawback.Also (and this is pretty minor), I recently learned that while I can bring a guest with my Black Card membership, for some reason they are not allowed to use the hydromassage after our workout. I understand this policy during busy times. But if it's slow, it would be great if my daughter or girlfriend were able to enjoy that time in the chair too.
