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February 2024 by Banana Hammock
Nancy is the best! She was attentive and pleasant to chat with! Very knowledgeable on products available. Will go back to see her again!
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February 2024 by Sheri Thomas
I had a wonderful experience there. Sean was amazing. Not only did he help me with an exchange but he made sure I left there with what I wanted and that I was happy. I would recommend this store to anyone looking to purchase a piece of jewelry. If they don’t have what would want in stock they will get it ordered for you. Sean is an absolute asset to this store.
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January 2024 by Luv Racing
Ms. Nancy provided excellent assistance
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January 2024 by Judy Pike
Very helpful and friendly manager.
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December 2023 by Nancy Irizarry
Sean is an inspirational light. All business owners should have someone as kind and compassionate as Sean
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December 2023 by gregory forbes
The guy was always professional and polite. Nancy was incredibly rude and wanted to sit and mouth off to my wife.
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December 2023 by Stuart S. Carter
Nancy is awesome. I’ll continue here for my future jewelry needs (and wants),
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October 2023 by Brandy Guilliams
My husband and I just had an amazing experience with Nancy and Sean! We actually weren't there to purchase but to ask about a ring we had found in a garage sale bulk costume jewelry - turned out to be a Leo diamond ring! They were so helpful and treated us like friends. We'll be going back for a trunk sale they told us about next month. Thank you so much, Nancy and Sean!!
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April 2023 by Paul Joseph
I am going to have to agree with the blah customer service. I was at a Kay at the Park Place mall and they treated me with care and respect. I felt like I was bothering these people. I'll just drive back to Tuscon and buy the piece I was looking for there!
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March 2023 by Gordon Lanting
Very bad customer service. The worst I have seen. My fiance dropped off her ring to be repaired in late December with the promise it would be be back in a couple of weeks. Four weeks later after calling several times the ring finally arrived. We went to pick it up and nothing was done to it. Sean, the manager, said he was going to expedite this process and personally drive it to Tucson for the repair and we should have it in about a week. Three and a half weeks later still no ring. We demanded to know where the ring was and Sean refused to tell us. He said it was still being repaired. We got corporate involved and were told the ring was at the Sierra Vista store. It was scheduled to be shipped out again for a forth time to a another jeweler without our authority or knowledge. Sean lied to us and when we pressed him on this he dropped the ring on the counter and ran into the back room. His employees had to cover for him. In the hour and a half we were there trying to resolve this problem we did not see him again. We got no compensation for our troubles and inconvenience. They didn't even ask how they could make it right for us or try to keep our business.Stay away from Kay's and especially this store.
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March 2023 by Evelyn Rogers
Absolute worst customers service possible. Sean should be fired. He flat out lies to your face and then hides in his office like a scared little boy when called out on it and sends out an employee to deal with his screw ups. My engagement ring was sent out four times by this store for a simple repair of the main diamond being lose, 8 weeks later I had to fight to get it back and it is still not repaired. I was told they sent it out again, without my authorization, but would not tell me where it was sent or when it would be back, but actually after getting corporate involved it was sitting in their desk drawer. Do not use this store for anything!!!! I should have read the reviews but instead trusted them to do a repair as we no longer live where my ring was custom made. They claim to have a tracking system but they don't use it and they refuse to tell you where they are sending your item. You will never get to speak to anyone with any authority. They have you sign on the computer with your finger to get a receipt that you dropped your item off. In tiny print on the paperwork they give you, your signature releases them of any responsibility for loss or damage to your item. You are now rendered helpless to the pass the buck of responsibility which I feel lies solely on the puny shoulders of Sean the incompetent manager. The whole experience was a nightmare. Save yourselves from making the mistake many have and do not deal with Kay Jewelers especially in Sierra Vista.
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February 2023 by Nathaniel Gwin
Great Customer service!I walked in and had great interactions with everyone but Jose especially I was there visiting family before getting deployed and they where able to work out a way to have my items sent to me overseas, a very hard thing for me to get and the manager Sean helped me out by sending me a tracking number and keeping up to date on days Jose wasn't in 10/10 recommend outstanding customer service will be coming back in after my deployment!
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March 2022 by Mary A.
I have been a customer of Kay jewelers out of state, so I was pleasantly surprised to find one at the mall in Sierra Vista on Tues., 03/29/22 approximate 4p. However the women "serving" at the counter was hostile. Now the mall has little to no active visitors, so what was the issue?For her own well-being, make an employment change!
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February 2022 by Cecilia Tellez
Mr. Shawn, and Miss Rebecca did a fabulous job in helping us make a final decision on our purchase! Answered all of our questions, and are willing to be there for any and all concerns that may arise! Quality and comprehensive service frome start to finish. We can not thank them enough for aiding in our engagement ring purchases! Such a wonderful experience. Thank you both for your time and efforts! "See you in June!"
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January 2022 by Harry Emerson
Went went in with my next wife so she could pick out a beautiful engagement ring. We found one and we're so happy with it. Once you got home she started checking case online and realized we didn't take enough time to pick our diamond, so we went back to exchange it. The salesman pulled some shady maneuvers regarding the exchange, so we just ended up getting a refund. Customer service was good, up until it wasn't. We will not go back there again.
