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July 2023 by Jessica Rzepecki
This is actually 0 stars. They will not allow you to close an account. I have been trying for 2 weeks. I’ve been told multiple times my account is being closed. I have spoken to them, I have it in writing. Yet my account still isn’t closed. I continue to contact them repeatedly to close the account, they say they’re sorry the 20 prior agents all made mistakes, assure me my account will be closed, then the next day I go through it all again like it never even happened. Worst bank I’ve ever dealt with.
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June 2023 by nunya beezwax
I've had an overall good experience with PNC since opening a business account 6 months ago. Minor issues solved quickly. Competent friendly staff. Good location. ATM has only been down once in 6 months. Couple times they were out of $20's. They do seem to have a lot of fees, which is primarily how banks make a profit besides interest and investing. But the fees are reasonable. PNC is business and cash friendly, unlike any other bank I've used.
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May 2023 by Richard Reed
I've been a PNC bank customer since they bought National City when I lived in Mi. I can't tell you the bells and whistles they deserved then.That was then. They're now in Sierra Vista Az and my biggest banking mistake since moving to AZ was opening an additional account with them.15 days and counting and I still can't do what I want with the account. Between the branch and cooperate I've now spoken to 11 different people and they all have the same canned speech answer " 48 hours".In my limited mathematical back ground that's 2 days, not 15.Stay where your at folks, this bank as gone the way of used toilet paper
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December 2022 by wannabtico
PNC replaced BBVA and BBVA was a very professional and customer-orientated bank and in my experience, PNC is definitely not.Also, I notice that the older high ratings were for BBVA; PNC acquired BBVA in November 2020.The problems I’ve had with PNC are too long to address here and all I can say is, “they simply don’t care.”If you expecting courteous and caring behavior, you might find it with ex-BBVA tellers, but you won’t find it with PNC Bank.I’m in the process of closing my PNC account and transferring it to a bank that truly values their customers.
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July 2022 by Frank DelliSanti
The guy in the bank Joseph very helpful person. And it was clean inside. I would recommend this bank
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November 2021 by Athena Ralls
Wish I could give even less of a review. I got overdrafted from my account being hacked into then charged a service fee from idk what, then a monthly overdraft bc I wasn’t aware my account was over drafted bc I haven’t used it in two month so now I owe a huge amount of money for something I didn’t even do or was aware of. The employees in the actual bank in Sierra Vista are great, but the customer service call line is absolutely horrible! Just rude!
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July 2020 by sam owens
Great local branch.
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April 2020 by Rick Sperle
My wife and I have banked here for well over 20 years. The entire staff each and every time we go in is amazing and always make us feel at home. Big kudos to Anna!
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February 2019 by Danforth Rhodes
Always very friendly and helpful, short lines usually. Sometimes a wait to see a banker, not sure if they take appointments.
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May 2017 by Brandy Carmody
Great experience. I'm a new customer and the whole process was easy and went fairly quickly.!
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May 2017 by Sheldon Strite
Friendly service.
