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“Disclaimer: I do not speak for American Southwest Credit Union (ASCU), and these words are entirely my own.
I’ve been a member of ASCU for over 30 years and was employed there until nearly a decade ago. After reading some of the negative reviews, I felt compelled to share my perspective.
Many of the complaints I’ve seen on Google reviews seem to come from misunderstandings about basic personal finance, with blame unfairly placed on employees. The truth is, your money is your responsibility. The employees at ASCU go above and beyond to assist members, but they can’t fix issues if you don’t keep your account information updated or fail to communicate with them.
If a manager tells you that you need a routing number (not your account number), or that your account was frozen due to lack of contact, that’s not incompetence — it’s standard procedure to protect your account.
During my time both as a member and employee, I saw firsthand how much ASCU staff genuinely care about helping people achieve their financial goals. I learned so much from my co-workers and the members I interacted with. Their support has had a lasting impact on my own financial well-being.
ASCU is a great credit union, and I’ll always appreciate the people behind it.”
“Will was awesome! He helped us get everything set up and made it the easiest and most pleasant experience we've had at a bank. Where there's a Will, there's a way!”
“This bank actually opens until 2pm on Saturday!! Extremely important to everyone in Tombstone. I speak for the entire town. Thank you for opening until 2pm on Saturday!! You are appreciated!! Now please please open another branch in Tombstone. Lol. Long shot but had to try.”
“The women in this office and both extremely helpful and very pleasant to work with. They go above and beyond to help with all of my financial questions and needs.”
“The staff is very professional, friendly, and helpful. They will answer any questions you have and if there is an issue with anything, they will do something about it. Very happy to be banking with them. ??”
“I came in with a bag of loose cash that I had sorted. I accidentally dumped a bunch of it on the counter out of order. Alex helped me collect it and put it back in order and it was extremely professional. Didn't make me feel like the idiot that I am for dropping it all over the counter. And I like that about him haha.”
“I went in to open a checking account and had the most wonderful experience. The customer service far exceeded my expectations. The team member that I worked with,Susan, was so kind, courteous and professional. She made the process seamless. I can not recommend this branch enough.”
“Just went through the drive-thru to make a deposit and payment. The ladies working that area were very friendly and upbeat. Much appreciated on the positive attitudes!”
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“I have done business with Chase here in Sierra Vista, since moving here 10 years ago. The lobby is always clean and welcoming. The tellers are friendly and very helpful. The staff goes out of their way to make you feel at ease and overall my experience has been great.I feel my money is safe and I have 24hr access, which is a big deal. Thank you CHASE family!!”