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March 2024 by Kristen
The printing quality is what you would expect for the price. You get what you pay for. So far, for the products I have purchased through the photo department have tuned out ok.The customer service and the online ordering system are another story entirely. The past 4 orders in which I was notified my products were ready, I arrived to pick them up only to see 2 or 3 associates behind the counter laughing and talking away, paying no attention the customer standing there. After finally getting their attention, I was informed that they had not started on my order and the online system was wrong. One associate went as far as to tell me that the same day pick-up option (which is advertised all over the online ordering system) was based on the availability of the associate and the completion times given online are incorrect.Now, It is completely understandable that the store gets busy, and the times may vary as with anything else in a retail setting. What is not acceptable is being ignored by numerous associates (who were catching up on the latest gossip), to then being told it would take hours to print and might be ready tomorrow and check back later.On one of those occasions and after some discussion with the associate, I realized they either didn't work in the photo department or didn't have the knowledge to complete an item on the order. At that time, I had given up on the idea of getting the order on time or even the same day and left.I sincerely hope this will be viewed as a training opportunity for the store, instead of a negative review, to improve your store's customer service skills and provide the necessary training for the department they are placed in. Also, please remove or clarify the "Pick up Same day" option if that's not attainable in your store to clear up any confusion with future customers.
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March 2024 by Clan Customs (Bill Kuiper)
Did a passport photo here. Worked ok for passport office. Did Think $16.99 was a little steep.
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September 2023 by Diane S.
Well, I guess I'm another one to join the loonngg list of negative reviews. Ya know, all of the businesses, in Showlow that I've used have been friendly and desiring to be of assistance. However, Walgreens, (store(#05090) is another story! My doctor called in the script at 10:30am. I left the doctor office and went to pick it up at a little after 11:00 thinking I could wait a little bit for them to process it if needed. At the window I was told I'd have to wait 4 hours before pickup. Now, mind you, these prescriptions were for pain mgmt, muscle relaxant and an antibiotic, plus I live 45-50 minutes from town. I'm 72, I was in pain, and my head wasn't really in a safe driving mode, so I didn't want to have to drive myself back into town in the afternoon to pick it up while I was feeling so crappy. I explained and pleaded but she got very rude and basically told me that none of that mattered. Walgreens, Showlow AZ fails miserably in fulfilling the first sentence of their Walgreens Mission Statement which reads, "We will treat each other with respect and dignity and do the same for all we serve." That's a joke. No basic kindness at all. I then took my business to their direct competitor, CVS (#02412) who's Guiding Purpose states, in part, "We listen, show empathy and deliver innovative solutions that serve peoples unique needs and earns their loyalty. Because how we deliver our service is just as important as what we deliver." CVS listened to my needs, showed empathy by expediting my script and they have indeed earned my loyalty. Diane S.
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August 2023 by Jeff S.
Takes forever to get a prescription filled and it is impossible to speak to someone on the phone! I don't even think they know how to work with insurance companies
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August 2023 by Debby A.
Never again. The prices at this store are higher than on their website.The young girl at the cash register was very non helpful when I asked about the descrepensey of price.She spoke very softly, and I asked her 4 times to speak up, and she refused. Just downright, rude.Is help that hard to find.
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July 2023 by Steve S.
Can't speak to the store but the pharmacy is just sad. Long lines long hold times wait days for simple refills. Extremely frustrating.
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June 2023 by Doug H.
In line at drive through pharmacy for 30 minutes so far. There are 14 cars waiting! Worst service ever. Will be changing pharmacies.
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June 2023 by Jim W.
They need to hire people. just to work the registers at least. desperately understaffed. surely theres enough profit to hire enough people for the basics. line all the way down the hall with one person ringing people up. line around the building at drive thru. Managements fault. Just hire some basic workers.
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June 2023 by Sunny Sün
Fast, inexpensive photo prints
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June 2023 by George M.
My granddaughter and I waited in a line of approx 20 people at the pharmacy. After a wait of 40 minutes we were next in line for picking up my prescription but...., a technician announced the pharmacy was closing for lunch! When I told her that there were only two of us remaining in line and that we had been in line for over 40 minutes she barked at us that there were signs everywhere stating lunch hour closing time and the closed the pharmacy window on us! The other customer and I looked all around for a sign. None in sight. I've no problem with staff having lunch. I'm not ok with being barked at or with the rudeness. Split staff lunch times or place prominently displayed signs.My 90 day prescription gives me time to locate another pharmacy.
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May 2023 by Cecelia S.
Waste of time and gas! We made a trip to the store because of the pricing on the Walgreens website and found the pricing in the store was higher. In addition, the coupon listed under the 2 for 1 ad did not apply. Our clerk was unpleasant and made no effort to help us. Who doesn't respond to good morning?We made a 2nd trip with printed documentation (website price, coupon etc). Sam was pleasant and helpful, but we ended up getting a refund because the items were still much less expensive at Walmart since the coupon did not apply according to fine print elsewhere on the final receipt.I have complained multiple times before but maybe I have finally learned my lesson.
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March 2023 by Bruce S.
The problem here is that they need to hire additional people. Not one or two, but this pharmacy is so busy they need an additional 5-8 people. There is rarely less than 5-6 people in line and if anyone has a question or insurance issue you are in for 30-40 minutes of waiting. I now go there first thing in the AM when they open - its the best time to go with little wait time
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November 2022 by Susan F.
I can't speak for all Walgreens because it's a mixed bag but recently I had an upset at the Walgreens in Showlow Arizona. I went to the manager to talk about the issue. He was very kind to me and gave me an insight to the difficulties of supplying drugs in the large area that the Show Low store provided. He let me know how caring his pharmacist were towards the needs of their clients. So, I waited patiently and my prescription to finally arrive. I am very grateful to that manager for his kindness and caring for me and his pharmacists.
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July 2022 by Connie Brewer
Lexis is always a pleasure! Thank you!
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November 2021 by Michelle R.
I'm very sick and my prescription was put on hold because of "insurance issues". The website said no action required so I figured they were working on it. WRONG. The next day the prescription is just gone from the website so I call to see what's going on and they say they have no insurance on file for me. Common sense says then call me and ask or at least put it on the website but no they put no action required. I know the Walgreens in phoenix has my insurance so wtf. Why is everyone in pinetop so incompetent when it comes to business. Pick up the phone, make the sale so you can keep your crummy business open.