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January 2024 by Katelyn Willis
Amazing customer service!!
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October 2023 by Sarah Lares (Sarah Jazmine)
The cashier was very nice and helpful. Went above and beyond. Don't know what his name was. Young guy though.
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September 2023 by Saint Nash
Always good for a lot of items that cost too much in other stores.
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August 2023 by Matthew Mitchell
Friendliness isn't always a priority here with the public, and similar to customer service when necessary.The fastest service is the captive audience of someone at the register, if you can get in between a customer wanting to check out after waiting a bit in line.There is some kindness in some, but it's an Easter egg hunt to find one that's understanding the power of customer service, besides the inexpensive overseas products most come in for.Overall Harbor Freight is just a great stop for the price point, not the excitement of wanting to help customers in my opinion...
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August 2023 by 31ndun
Hey, it's harbor freight! Tons of cheap "home owner" type tools. Not the sort of quality type tools that a professional would purchase, but I'm an old man and I'll probably be dead before these things break!
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July 2023 by Donna Clifton
A great place to shop! Karen is very nice and so helpful.
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July 2023 by Alan D.
The Show Low AZ store deserved zero stars. Only good for cheap throw away tools. Bought a generator 3 years ago to use for work 3 to 4 hours per day. I always buy extended warranty because they typically only last 4 to six months. I am now on my 5th replacement!!! My most recent one had to go straight back as it clanked, raced and belched out black smoke from the exhaust on its first start. Manager of the store (Show Low, AZ) was a complete and utter a-hole saying I was ruining the generators. I said yes obviously by trying to use them. Then he told me he would not replace this one if it went faulty. So I asked for my $200 warranty money back and he refused. So much for the $200 no questions asked extended warranty. Do yourself a favor and avoid this store entirely but if you do go in don't expect any customer service if you have to return anything because it's faulty. Stick to their $5 hammer and throw it away after use. Hopefully the manager will last as long in his job as their generators do in use.
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June 2023 by Shawn Hawkins
Harbor Freight tool pricing is always awesome. To be honest, not the best quality, but for the pricing, they are pretty amazing. I buy a lot of specialty tools there. Ones I won't use everyday but needed it for that odd job.
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May 2023 by Ron M.
Very Helpful. Very willing to pull additional product from the store room with a smile. Thank you again. Great job.
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May 2023 by Shadrach Molck
I have been confronted with a lot of negative about this store. I can honestly say they are unfounded. I have had good interactions with the staff here and the product quality has been outstanding.
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May 2023 by William White
I guess I’ve been okey-doke again. I did your online survey and paid the shipping on 170 piece tool set and I have yet to receive it and that’s been three weeks ago and it said it would be shipped within 5 to 7 days so I guess I’ve been okey-doke again, they’ve already taken the money out my bank for the shipping so I guess this will be the last time I ever do an online survey for anybody ever again let alone Harbor freight is going to lose my business and if I have anything to say to any of my family and friends I will make sure that they don’t deal with HarborFreight ever again either
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May 2023 by Anthony Rath
Always like going into good Ol’ Harbor Freights! Lots of cool stuff at the fraction of a price of major brands! Picked up some moving blankets & other stuff. Had what I needed & then some. Staff was pretty decent & nice. Will always come back when things are needed.
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May 2023 by Gerald Bon
Recommends products for my needs the associate was missinford and the Fuel pressure kit was not compatible. Tried to return but was informed could not be returned in store. Could not get my money back to buy elsewhere, only a gift card that can only be used at HF. I lost the job because I didn't have the cash to go elsewhere. Poor Customer Service and they do not back what info they give you even when it's wrong. Poor training of associates and unwilling to go out of their way to give proper customer service.
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May 2023 by Laura Clingman
Great store with really nice people. Only issue is with having enough sale stock on hand. Other than that, love HF!
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May 2023 by william mansfield
Love this Store, Usually always have what I'm looking for and employees are polite and helpful Would recommend...