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February 2024 by Adobe Sage (Daniel Sage)
When a different discount tire forgot to put back one of my tire sensors these guys made space for me to get back on the road within the hour even though it was super busy and replaced the sensor for free. Nice people.
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February 2024 by Bill Helm
Always great service
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February 2024 by Robert F.
Thank you Jason Stradling for working with me to get 4 new tires on my wife's car. I came in with 2 bad tires and 2 moderately worn tires, with an all wheel drive, calling for 4 matching tires. Jason helped me with warranties and buy backs, giving me a great price on 4 new Michelin tires. Jason is an active manager, who is always on the floor working with customers, staff and mechanics. He recently enacted a service for drivers who's tire alert comes on. Customers are now able to drive by an outside station, get checked, pressure restored and the alert turned off. I used this service recently and it only took 10 minutes, as opposed to sitting in the waiting room for 2 hours. The staff is also very helpful and very friendly, I'm happy that we have such a great service in our community. Robert F., Show Low
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January 2024 by Vinita Meeks
Kind and helpful staff
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January 2024 by Andrew Rose
They were able to help me fix some of my problems and inform me of the problems with my tires and give me a great quote for tires
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January 2024 by Marty Bridges
They did a good job fixing my tire for free but as always they forget to put my valve stem cover back on. I've been to discount tire all over the USA no matter where I go they don't put the caps back on whether it's my car, SUV or motorhome. This time I had a nice set of custom valve stem covers I had put on just before I pulled out of my driveway on my way there and when I got home that one was gone and it's an 80 mile round trip so now I have to buy another set to replace the one. I'm bummed out. I guess these happened when you become handicapped and can't do things yourself. I will continue to go there just hope they remember sometimes
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December 2023 by Corina Wilson
I went in to have the air checked on my tires. The wait was a little long as there was only one guy working in that area, but he was fantastic, very friendly, and professional.
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November 2023 by Layne
Was there to get my air filled. The fat red head step child boy and the short skater wannabe with an earring boy were playing “smash or pass” with the women customers. I could hear them loud and clear talking about me provocatively and being very unprofessional. I could hear them from the workshop talking. The man filling my air was very kind and nice. He is the only reason for at least 1 star. He was an older gentleman with blue eyes. Kinda odd but in a good way. I don’t think I will be returning. Was going to set up an app to get 4 new tires here but the way I was talked about by these young boys was disgusting.
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November 2023 by Lisa Poste
Customer service is terrible at this location. I am now done ever going to this store. I went in a few months back to have all 4 tires replaced I was told to go online to purchase. I went some place that would provide customer service. I went in 3 days ago to have 1 tire replaced due to a flat. After waiting 45 minutes to talk to someone they told me I could wait 4 hours or schedule appt. I went in for my scheduled appointment today and they told me they had no record of my appointment. Very frustrated and no one there really cares how they treat you.
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November 2023 by Eli Frazier
Vehicle was returned without wheel center cap. I called to ask about it and they said they had the part at the front desk. I returned to the store (25 mins one way) to pick up the part and they did not have it. They said they would ship it to me. It was never sent. Called again and an employee said he would meet me in near where I live; never showed up. This happened twice. Now after 4 weeks of promising to ship/deliver, I will order my own.
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November 2023 by Brett Curry
This place gets VERY busy but there must be a reason for that, right? I have only needed to use them once but was very happy with the service I received. The worker who assisted me was very friendly and courteous, and offered assistance above what was anticipated!
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November 2023 by Cookie O.
Tommy Comer was very knowledgeable and diagnosed my problem quickly and referred me to excellent resource for tire alignmen. This is why I always use discount tire for all my tire needs. Great people to work with. Also Jerie Mead was a great help. Clay Overson
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October 2023 by Yranidiot B.
Great service came in for rotation and balance the kid running the bay doing a great job and John at front counter
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October 2023 by RJinAZ
Dropping off our car was easy, but picking up later we had to wait in line 10-15 minutes before we were helped. We saw several people get up from the waiting area and ask how much longer til their car was ready. Location seems understaffed. Communication on the status of our car was great. Biggest complaint is how dirty the rims and tires were at pickup. I can't believe they'd return someone's car with such messy wheels especially after that person just purchased four new tires that weren't cheap. Guess it's Discount Tires way of making sure you can't find any wheel damage while there so they don't have to pay for repairs or replacements.
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October 2023 by Karen Cinnamon
Don't plan on "walking in" here! Make an appointment! They promise a 2 hr wait time, then you assume it's done and they say another 2 hours. Then you assume it's done and another 2 hours...its ridiculous here. You will be here ALL DAY LONG!! Unless you plan on dropping off your vehicle and picking it up later. They shouldnt give you a promised wait time if they dont know how hong it will be. They don't have enough employees here. You can't even complain because they just tell you your next in line.
