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April 2024 by Fred Choppin
Walgreens pharmacy in Sedona is notoriously bad, and the people who live here know it. They never answer the phone. They often fail to fill prescriptions. They don't open till 10, then they take lunch, and they close early. The employees are rude, and make it very clear that they do not care about you at all. Avoid the Sedona Walgreens and go somewhere else.
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January 2024 by Susan Walker
Thanks to the pharmacist, Toni, for her generosity of spirit and checking on my wound!
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December 2023 by K Burnerton
I don’t normally write reviews, but my experience with Valerie in the pharmacy was the most hostile, rude, and unhelpful pharmacy interaction I’ve ever had, truly it was bizarre. I’d send your prescriptions elsewhere.
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October 2023 by Katy
They made me cry.
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October 2023 by Frank B.
Stayed in Sedona in our van for a couple days. Parked here between activities to buy supplies and prepare our meals. Staff was friendly and bathrooms were clean. We were happy to support this business.
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September 2023 by Tracy B.
The pharmacist here is one of the nastiest human beings I've ever encountered. Avoid at all costs.
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August 2023 by Thelma S Camus
The staff last night were unfriendly, impatient and unhelpful. The young woman who retrieved my prescription, whose flat expression did not change during the whole transaction, handed me the bag with a $306 copay ticket that l was not expecting. When l hesitated, she said, “So do you want it?” I was still in sticker shock when l paid for it then left the counter. When l came to, l thought of checking Good Rx and l found coupons at Basha’s for $60+ for the same prescription. I went back to the counter and informed her of my discovery, which clearly annoyed her because she took my phone and scrolled through the website herself. I had wanted to return the item for a refund so l could get it at Basha’s. But without telling me what she was doing on my phone, she went ahead and rang it up for the Walgreens price of $170+. When l realized what she was doing, l protested and said, “Wait! I just want a refund. I’ll buy it at Basha’s.” Well, the even surlier supervisor who had been standing by observing the transaction looked at me and said in a sarcastic tone, “l don’t understand why you looked through that (app)” implying that l was the one who chose to buy it from them with the Walgreens Good Rx coupon. The young woman who rang it up without asking me said nothing. All l could say was, “l just wanted the best price”. Then l heard her exasperated grunt under her breath before she directed the tech to issue the refund. I left there feeling like l had just inconvenienced and offended these people by trying to save money on my prescription. The previous pharmacists who were there for about 30 years, and who were the friendliest and most helpful and caring individuals, went out of their way to help us get what we needed and at the best price. It’s sad that Walgreens has deteriorated to this level of poor customer service. I’ve had several patients of mine ask me to transfer their prescriptions to other pharmacies, and not just because of their new very limited hours of operation (9-5, closed on weekends), but because of their stressful encounters with some of the staff. Now l know why.
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July 2023 by Thelma C.
The staff last night were unfriendly, impatient and unhelpful. The young woman who retrieved my prescription, whose flat expression did not change during the whole transaction, handed me the bag with a $306 copay ticket that l was not expecting. When l hesitated, she said, "So do you want it?" I was still in sticker shock when l paid for it then left the counter. When l came to, l thought of checking Good Rx and l found coupons at Basha's for $60+ for the same prescription. I went back to the counter and informed her of my discovery, which clearly annoyed her because she took my phone and scrolled through the website herself. I had wanted to return the item for a refund so l could get it at Basha's. But without telling me what she was doing on my phone, she went ahead and rang it up for the Walgreens price of $170+. When l realized what she was doing, l protested and said, "Wait! I just want a refund. I'll buy it at Basha's." Well, the even surlier supervisor who had been standing by observing the transaction looked at me and said in a sarcastic tone, "l don't understand why you looked through that (app)" implying that l was the one who chose to buy it from them with the Walgreens Good Rx coupon. The young woman who rang it up without asking me said nothing. All l could say was, "l just wanted the best price". Then l heard her exasperated grunt under her breath before she directed the tech to issue the refund. I left there feeling like l had just inconvenienced and offended these people by trying to save money on my prescription. The previous pharmacists who were there for about 30 years, and who were the friendliest and most helpful and caring individuals, went out of their way to help us get what we needed and at the best price. It's sad that Walgreens has deteriorated to this level of poor customer service. I've had several patients of mine ask me to transfer their prescriptions to other pharmacies, and not just because of their new very limited hours of operation (9-5, closed on weekends), but because of their stressful encounters with some of the staff. Now l know why.
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June 2023 by Google user
Wonderful staff and Pharmacists! Get all my prescriptions and vaccinations there! Great website for making appointments and getting reminders! Thanks!
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May 2023 by Gary Greenfield
Wonderful staff and Pharmacists! Get all my prescriptions and vaccinations there! Great website for making appointments and getting reminders! Thanks!
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March 2023 by Allyson M.
This place is a disaster. I live in Sedona so I'm not a tourist. I've seen SANDRA be short and snippy and act like the customer is an imposition before, but never experienced it directly myself: until tonight. I placed a photo order and got a "order ready" email 3 hours before I arrived here. I saw photo boxes at the front so I asked, "Hi do I pick up photos here or the photo desk and press the service button?" Sandra annoyedly says "I'll be over to photo when I'm done." And takes care of two people who came in after me. I let it go. However, when they walked out and no one was there any more she slowly starts straightening gum while I'm waiting. I let her do that for 30 seconds and when she goes behind the counter again. I asked, "excuse me! Were you the one who was going to help me?" I'd been waiting for 5-10 minutes at this point. She snips back at me, "hit the photo button!" I say, "what?? That's what I asked you as soon as I got here? Why was I waiting? I asked you that as soon as I arrived." She says, "Don't yell at me, I'm busy." I say, "straightening gum?!"Finally Ken, who I assume is a manager, and doesn't apologize, instead defends her because he said she's "sure she didn't mean it intentionally." After I said I don't appreciate being yelled at when I've been patiently waiting, and she tells me something to do I asked in the beginning. Ken then proceeds to tell me...wait for it...photos are picked up in the front now: LIKE I ASKED IN THE BEGINNING!! But guess what? They weren't up there EITHER!! He had to walk me back yet AGAIN to photo (this is my third time going from place to place now by THEIR instruction). The photos weren't there either and weren't ready...STILL. I said, "listen I'm trying to stay calm." And he says, "Are you?" Sarcastically. Yeah, real managerial of you, Ken. He then claimed he already said to me earlier he would have a chat with Sandra (he 100% did not) when I said this was NOT handled well and he's acting like it's just another day--nothing to see here. Wish I had a video of this clown show. I had to insist that he check me out at photo instead of me having to check out with her so the situation would not escalate. I had to convince him of this. Really?? Any manager in their right mind would've offered that to a customer who's been jerked around since they walked in let alone after I've been barked at by a bitter woman with an attitude problem. This place is run by adult toddlers. I wish I would've driven the extra few minutes to go to CVS where everyone is always lovely. Im a tour guide here in town and won the award for best reviews all year at my (very well known) company. I say that because I know how to treat guests, so this particularly floored me. They don't have basic people skills let alone know how to treat people with respect. People are here in Sedona to have a good time, not to deal with your personal issues. Quit taking it out on the customers and admit when you're wrong. This place is disgusting both in terms of customer service and energetically.
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March 2023 by Juanita G.
Walgreen does not support Women's Health choices I Will no longer shop for anything at any Walgreens ever again!!!!!!
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January 2023 by Jessy M.
Got what I needed and staff were friendly. Plenty of parking and close to where I am staying.
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December 2022 by Kadsandrs Sanchez
Worst pharmacy in town.
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November 2022 by Dagny B.
Usually only one cashier working who couldn't care less about the line that's forming. There's never anyone at the photo section for FedEx drop off or whatever you need done with photos. Lines form but no one does anything about it. cashiers are either incompetent or just plain rude especially the unstable and emotional middle added woman that works there "Jessica". Seriously sorry you have to work at the worst Walgreens in the US but don't take it out on the rest of us who only have to shop here. This place is worse than our local Starbucks it makes sense that they're next to each other maybe it's bad juju?
