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March 2024 by Lou B.
Verizon is not the company if you are a human. It has endless automated emails that pay no attention to its responses. I reported many times that I was unable to set automatic bill pay. They couldn't do it by phone, and the website to do so was down for weeks. I reported the problem with continual "Need more info" and repeated the problem. Then I got a series of emails that the problem was solved. It wasn't so I asked, "What did you do?" Kept getting "need info". Got several flowery automated texts (I take ownership of your problem.") Same automated BS. This occurred all of March, 2024. My name is Lou and I stand by this review. Their response: "Victra does not have control over Wireless service reception or data connection." See what I mean about their response? Did I mention reception or connection in my review? More automated BS. --Lou
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February 2024 by Pagan Murphy
You guys were awesome today thank you so much.
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February 2024 by David Michael
Chase did a great job. Not only did I get a great product, I learned alot on operating and getting the most out of my phone
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February 2024 by Rafael Ramos
Very helpful and friendly staff.
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January 2024 by Nicole Arias
Thank you !! I needed a new iPhone and they were available to fix it asap !! Great Team and service .
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December 2023 by Scott Parker
Very hekpful - upgrading to a new phone takes time but they knew what they were doing!0
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December 2023 by david shelton
Staff was very helpful and knowledgeable.
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November 2023 by Humaira Bourne
Dakota was a really good and knowledgeable representative to work with. Everyone here was in fact really nice. They helped me save money on my monthly bill and shared the different Verizon perks that I didn’t know about and was able to successfully upgrade to a new iPhone and Apple Watch. Definitely recommend this location!
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November 2023 by Aaron Dally
The guys in the store were great. Worked mostly with Dakota who was very knowledgeable about the products and plans and was able to set me off with both a phone, plan, and deal that exceeded any expectations.
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November 2023 by Maria Ruescas
The young guy who tried to help me with my android was very nice but it didn't work. I still have problems with my android. Not everybody in Verizon knows how to fix when it comes to androids, but yes on iphones though. I gave it 5 star because I like the service...
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November 2023 by Colleen CLAYTON
Mike and the team at Sedona Verizon 89A, go out of their way to make your experience easy and pleasant. They are amazing
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November 2023 by Debbie Nelson
I recently had a phone crisis and had to visit the Verizon store in Sedona. I must say, my experience at this store was exceptional, thanks to an employee named Dakota. From the moment I walked in, Dakota greeted me with a warm smile and made me feel welcomed.Despite the store being busy with multiple customers, Dakota managed to handle everyone's needs efficiently and professionally. He remained calm and composed, even when faced with anxious customers who were eager to have their problems resolved. Dakota's ability to multitask and provide excellent customer service was truly impressive.Not only did Dakota address my phone issue promptly, but he also took the time to explain the solution in a clear and understandable manner. He went above and beyond to ensure that I left the store satisfied and with a fully functioning phone.The level of customer service I received at the Sedona Verizon store was comparable to that of high-end retailers like Nordstrom. The attention to detail and personalized assistance I received from Dakota truly made a difference in my overall experience.I want to express my sincere appreciation to Dakota and the entire team at the Sedona Verizon store for their outstanding customer service. They turned what could have been a stressful situation into a positive and hassle-free experience. I highly recommend this store to anyone in need of reliable and exceptional service.
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November 2023 by Sedona Suzy
The sales person was very helpful and showed me as much as he could about phone features. I need more instructing!
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October 2023 by Joseph DiStefano
I would rate a zero if I could. I had a horrible experience that went from bad to worse and spent hours trying to fix. I went to the Sedona store on 9/4/23, showed the rep the Verizon text offer ($700 off iPhone 14 with trade in of my iPhone 11). She was very sweet but did not have adequate knowledge. The rep confirmed the offer. After probably 90 minutes and the phone swap almost done (my info downloaded to the new phone), she realized I had to change to a more expensive ($~20/month) calling plan to get the offer. I told her I wanted to cancel the transaction. She got a little flustered and said it would take “hours” to reverse the transaction because things had progressed so far. I decided to proceed.A couple of days later after the documents loaded in my Verizon account, I could not match them to what the store rep told me, which showed me financing the full $810 amount of the iPhone (instead of $700 off).I called Verizon and learned the Sedona store is not Verizon, but Victra, an authorized Verizon dealer, transactions are “indirect”, and Verizon could not “see” all the details on their end. Because I’m 90 minutes round trip away and when I bought the iPhone there was no manager on site (the store rep spoke to the manager by phone), I wanted to speak to a manager before wasting my time going to the store. I learned you cannot call the store directly. At least three times over the course of a week, I had to call Verizon, explain the situation, then they put me on hold while they called the store directly. No one ever picked up. They also emailed two different times and again without a response.After another call to Verizon, the rep was able to find additional information and help me and correct the transaction. It turned out the store rep did not process the $700 off and instead assigned a $135 trade-in, and never changed my calling plan.Poor product knowledge, poor customer access and poor customer service. For my next phone upgrade, I will contact Verizon directly.Update: Business owner replied and requested I contact them directly via email on 09/28/23, which I did. No response as of 10/07/23.
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October 2023 by Jeanne B
Dakota is a fantastic employee. He's knowledgeable and patient. He's flexible with his assistance based on needs of his customers. Topnotch in every way.