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October 2023 by Nathan Allred
I took my sons Ford Fiesta to have some repairs done and an oil change and couldn't be happier. Red Rock Auto Center in Sedona is a wonderful place to take your vehicle for repairs or maintenance. Wonderful and friendly staff. Everyone was so friendly and helpful. We just moved to the area and so glad I found Red Rock Auto Center. Highly recommend!Services: Auto brake repair
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October 2023 by S.A. Mattson
Red Rock Auto is truly dedicated to the highest standard of customer service, both in the garage and out. When I came in for an oil change and rotation, I was surprised to find I desperately needed all four brake pads replaced. This was just as I was headed out of town, and was then stranded without a ride. The shop took care of all of this and delivered my SUV the next day, with a smile. Everything is ready for a cross country trip and I couldn’t be more impressed. These guys are the real deal.Services: Air & cabin filter replacement
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October 2023 by Dan D.
I own two BMWs. X5 4.8i and 535i XDrive. Both cars have always been serviced by the BMW dealerships. To do that, I have to drive to Phoenix and depending on schedule, I sometimes get caught in traffic, which is rather unpleasant. Each time I drive there, I lose 4 hours, just to change oil, brake fluid, or coolant. So I thought I might look for something closer and found the Red Rock Auto Center in Sedona. I decided to pay them a visit to find out who they are and what they can do. It's a tiny shop with dusty cars around. As I tried to find a parking spot on uneven gravel, a girl approached me and asked me what I wanted. Another woman with a baby strapped to her chest was working on a Volkswagen battery, while talking with a Snap on Tools truck driver. I told the girl I had some questions, but I wanted to park my car fist and talk to her in the office. When I got out of my car, she asked again what I was looking for. I told her my story and explained to her I wanted to find out what the shop could do for me. She said they had two mechanics, charge $200 per hour (BMW charges me $150), and work on any car models. Bill doesn't work any more, got divorced, and his wife doesn't work in the office any more either. I asked where they buy parts from. She said .. from different places. I asked her if I could talk to a mechanic. She said no. She held her hand above her eyes to shield them from the sun. It all felt uncomfortable to me so I asked her if we could step in the office. I asked how much they would charge me for a brake fluid change. She said $115. I wondered how it could be $115 when she just told me they charged $200 per hour. She replied she didn't include labor to it yet. I found it interesting. BMW would charge me $230 (215.97 labor, 12.26 parts). So I asked .. can you add labor to it so I know what I am looking at? She said she would have to see the car. I pointed at is and said ... it's here. She said they would have to look at it. Somebody opened the door and I decided to take advantage of it. I was thinking ... that's weird, no straight answer. No chance to talk to mechanic. Not knowing where parts are coming from. Are they OME? Two mechanics, one of them with a baby on her chest. Kind of scary. So I eased out and decided to check the reviews. And sure enough, it didn't help. So I guess I will keep driving to Phoenix, listening to the radio, stress free. And keep saving money. Kind of a bad start with this repair shop.
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October 2023 by Heighla Harp
Me and my Husband drove from Arkansas to have our honeymoon in Arizona, we got here and everything was great!!! Then our brakes started squealing and grinding. We brought our car here and these guys fixed us up within a couple hours!!! They were so nice and helpful, trying to find the cheapest but best way to fix us up so we could enjoy the rest of our trip!!! We are so appreciative!!!
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October 2023 by RYZNPHX 8
Extremely pleased with my experience. I have lived here 6 months. Went to another mechanic 3 months ago and that experience was very poor. I had been going to the same mechanic in Colorado for 12 years and was afraid I would not find another. When I arrived at Red Rock Auto, I was kindly greeted, offered lunch and my car was even wiped down inside with my service. I have found my cars mechanic. Thank you so much!
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October 2023 by Mark Rowson
Red Rock team was super friendly and great to deal with. Radiator leak was detected in less than half day, then recommended call manufacturer for warranty check. Set up pick up for tow truck, took flat tire rim to tire store for tire installation, mounted new tire on vehicle. Thanks to the Red Rock team!!Service: Auto water leak repair
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October 2023 by Brian Foreman
I was gratified to break down on a hectic Friday night in Sedona's busiest traffic circle. I was subsequently voted "Number One" by every passing motorist for the next hour. I eventually had it towed to the closest AAA shop, which was Red Rock Auto.Monday morning when they opened, Heather found me lurking pitifully outside...I threw myself on her mercy, needing to leave the next morning, and left dejected knowing full well I was probably stranded for at least a couple of days while she worked me in and ordered parts. Ugh.To my surprise when I stopped back at lunch they had diagnosed the problem, completed the initial repair and recommended a related service, all of which they explained and which made total sense. And all this while they were working on at least 3 other cars that probably had appointments! I was shocked to drive away that afternoon for half what I expected, and was able to leave the next morning and get back to work on time. (Phew!)The owner (Bill) even came out to chat with me about the little diesel front-loader I had perched on outside while waiting for my car. He started it and showed me how it worked, and was really enjoyable to talk to; I almost felt like family. Everybody there (including the tech that fixed my car) was just a gem. Really.Considering I dumped myself on them unexpectedly on a busy Monday morning and probably acted like I thought I was their most important customer, they handled it superbly and I couldn't be more pleased. I absolutely recommend them.
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October 2023 by Scott Baldwin
Dealing with a lemon of a car rental from Fox, Red Rock was a lifesaver. After the battery failed on our rental, and calls to several repair shops that couldn't guarantee a same-day fix, Heather and Red Rock stepped up on the same day to replace our dead battery. They also diagnosed other problems with the rental that were reported to Fox. Thank you, Red Rock, for outstanding, professional and very quick service. You're the best!Service: Auto battery replacement
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September 2023 by John Blanchette
Service was great. The problem was diagnosed and a fair estimate provided. Once approved, the work commenced and the car was ready when promised. Staff was very courteous and knowledgeable.Services: Steering & suspension repair
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September 2023 by John Schleich
I needed the A/C on our 2011Subaru Forester diagnosed and repaired. 103 degree week, other shops booked solid. One of them recommended RED ROCK AUTO CENTER. Was able to book an appt.on the following day.Though very busy, they where able to do a very thorough and professional repair. Very good vibe, office staff working with mechanics, customers and suppliers results in order amid what would be chaos. HIGHLY RECOMMEND!!!Service: Auto A/C recharge
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September 2023 by Nancy Pelton
Very pleasant waiting room. Ladies were very nice and attentive. The mechanic did a great job on my car . . . runs very smoothly . . . and he was quick. And - it cost less than I had anticipated!!! Thanks!Services: Air & cabin filter replacement
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August 2023 by Yana DiAngelis
I cannot speak highly enough about the excellent service I received at Red Rock Auto. Heather at customer service is so friendly, kind, patient and very knowledgeable. The technicians are all the very best. It is a family run business with a smile. I highly recommend Red Rock Auto to anyone looking for for a great experience.Service: General repairs & maintenance
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August 2023 by Chase Brendle
Heather is amazing and always turns a ton of into dollars for the business by scheduling and coordinating to make sure everyone is taken care of! Red Rock Auto always provides competitive price and excellent service quality & time! Thanks for making sure me and all my employees make it to work!
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August 2023 by Laurel L
Repair not done properly, leaving my car dangerous to drive. The owner won't resolve the issue. I've had the repair inspected by another auto service shop,
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June 2023 by robert hone
we came here after a 1 week old brake job went south during a vacation visit to Sedona. we had our Toyota truck towed to Red Rock late in the afternoon and they had us back up by 11:00 am the next morning. unlike the chain tire/auto repair outfit that did a dangerously inept job on our rear brakes, Red Rock performed the repair quickly and expertly for a very reasonable price. to say this shop far exceeds would be an understatement. Red Rock Auto Center appears like a modest operation at first glance but virtually everybody there was warm, helpful and professional and its the kind of old school auto repair that you are lucky to find now.Service: Brakes
