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March 2024 by Jamie B.
This branch depends on who you get the appointment with. Most of the guys can be pushy to get you to invest tons of cash with them. The woman banker, Barbara, is friendly and knowledgeable. I really enjoy my visits when I can speak with her and get all my needs met and is proactive in avoiding future problems. I hope she never retires! I still occasionally see my last banker, Gigi, there, and she was great too.
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December 2023 by Alex Baker
The ATM doesn’t accept checks or dispense cash of Sunday, December 10, 2023at 11:54 AM. Unbelievable.
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November 2023 by Carol Sproule
I have been trying to call this branch for DAYS at different times. Same recording. We are busy assisting other customers. Please call back later. I am this close to closing my account
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August 2023 by alice draco
The worst Chase bank ever..They are sooo slow!
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July 2023 by Stephen Donaldson
Visited this branch close to the end of the day to send a wire while on vacation. I found the team to be extremely friendly and accommodating, especially Frankie and Julie.
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July 2023 by Levi Mulkey
So much better than Wells Fargo, it's ridiculous.
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February 2023 by Kathryn Holtzworth
You have to make an appointment with a banker to get anything done with acct except for deposit and withdrawls.
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December 2021 by Dante Evans
Always good service and quick responses from staff.
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March 2021 by Ron D
My interaction with this branch wasn’t pleasant. I asked the teller if they provided notary services. She said she didn’t know if the notary was in, but the notary was actually standing beside me. The notary proceeded to tell the teller “I can’t I’m too busy today.” And I’m literally standing right next to her. No offer to make an appointment, just a cold response that she was busy. Just another day in the life of worker ants who hate their lives I guess.
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December 2020 by Chloe B.
Excellent, attentive staff. Very pleased with the personal service here. They are, however, often powerless and ham-stringed by Chase Corporate, which has been in a devastatingly downward spiral for years with no signs of caring or reversing course. Quite the opposite. Cannot complain about this branch; but have moved bulk of funds out of Chase and cannot recommend banking with them unless you enjoy zero accountability and zero remedy for serious problems when they arise. The nice folks in the branch can't help you & neither will whoever you get at corporate after 3 hours on hold.
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November 2020 by Laura Van House
Chase, in West Sedona has been my bank for 20 years. They have always given me excellent personal service and helped me when my accounts have been compromised. My mom, who is 95, has her accounts here and they treat her with a friendly professional manner even if f she needs help with simple things.I always recommend Chase to people who are new to Sedona.
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June 2020 by Donna Stone
The Sedona Chase branch went out of their way to help us with a small task today. We needed $6 in quarters and there was a long line due to the extensive safety measures, but Billy greeted us in the lobby and recognized we didn’t need to wait in the line for change. He helped us right away and saved us at least 20 minutes. Thank you for empowering your employees to provide excellent customer service!
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February 2020 by Sean Okeefe
This Bank is a bunch of creeps that hang up on you. Close down if your going to act like this
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October 2019 by Laura Cracchiolo
After multiple conversations and specific, clear, instructions (recorded phone calls that are beyond clear) Paul Skaggs moved a large sum of money out of my trust fund and into an account accessible to another person. Thank God I caught it in time! Now, I'll have to contact my tax accountant to find out if its taxable money at year end. The phone calls prior make it pretty clear Paul was unhappy with my request to move it all and I really hope this was not intentional.
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September 2018 by Aneta Hertlová
Sharon Striegl provided the best customer experience we could ever imagine. She is extremely helpful and thanks to her, we are glad to be part of the Chase family.