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March 2024 by Ed K.
Came in this morning with a flat tire and no appointment. They looked at my bike and told me they could take in today. The head of the service department Josh, personally looked through the tires in stock and found an exact match for my bike. Then he said they would mount it right away. When they were done Josh told me they fixed the sticking turn signal switch for free - which another dealership in Chandler offered to LOOK at it for $75. Even though he knew I was an experienced rider he warned me to take it easy corners until the tire preservative got worn from the tire. This is the kind of above and beyond service that is just another day at Western Honda. If you drive a Honda and you want World Class Service at affordable prices and be treated like real person the whole time you're there, then there is only one destination - Western Honda Powersports.
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February 2024 by Loren H
Great people, best prices, and best service for Honda motorcycles in the Phoenix market hands down.After years of buying my parts online, I learned that Western Honda’s prices were always lower and parts were more readily available. Their service costs less than other dealers, and more importantly, they know Honda motorcycles better than anyone in the valley and take pride in perfection.I ordered a Honda Talon Live Valve from Western Honda in 2023. They beat all other dealers OTD pricing by about $2K, and when I had to cancel my order they refunded all of my money with no questions asked.I’m a loyal customer for life
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February 2024 by Oney P
I had an oil leak on my TRX400EX. Took the bike to Western Honda. Josh and service tech Ray are stand up, honest, people. 5 stars. About a year ago I had work done on bike at this same location. When they opened up bike to fix oil leak they realized there was a problem with a gasket they had installed on the original repair. They stood by their work and fixed leak with no charge and called me and apologized. I call that integrity. They could have easily have just charged me again. ?. Hats off guys. Great honesty.Thanks
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November 2023 by Shawn P.
Locally owned Honda dealership with great customer service. Highly recommended for all your on or off-road needs.
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November 2023 by Ezekiel N
Seemed like a good dealer. Helped me load and gave me thorough instructions. I was stressing a bit but I just showed up and they took care of the rest. Just signed and was out of there, very professional/knowledgeable. Finance was like any other finance person. A bit hectic and "not in a rush" but absolutely rushing, while trying to get more money out of you. But there wasn't anything shady in the paperwork, nor did he try to push any topic beyond a second "are you sure?", with an explanation. Just go in there knowing what you want and they'll lend a hand for the rest.Lots of other dealers charge a lot of fees, but this one was minimal/fair. Realistic. The only negative would be that if they decide to clean a vehicle prior to handing it over to you, they shouldn't use a rag. Leaves swirl marks in the paint, might not be best practice.
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November 2023 by Meghan Raab
We love our Honda Talon and the many adventures it brings. Early on we have had an issue with the front dif. leaking. We took it into Western Honda but not much later it continued to to leak on the driver side.By this time the warranty was up and it was not covered under our extended warranty. Josh worked with us and made great efforts to bat for us with Honda. Josh is kind and easy to work with, he explains what needs to be done. Thank you Josh you are amazing and we appreciate all you do for us and our Talon.
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November 2023 by Israel Q.
Attitude seems to run through the shop. Not very helpful as far as the parts department goes. WILL cut you off before your done and just not very "problem solver" energy here. Save yourself the trouble and just go to Amazon for your parts
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October 2023 by CR R.
Awesome experience here! Dennis was honest and up front on the phone. No games, straightforward pricing. + Follow through and efficient. Highly recommend! Worth the drive.
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October 2023 by Andrew Perry
I recently bought a used Honda Monkey from Western Honda. I live in Southern California so the whole deal had to be done by phone, text and mail. John Lloyd, my salesman, made the whole process incredibly easy. It felt as though I had a friend at that end of the deal looking out for my interests. He happily sent photos, updates and worked with me in terms of holding it until another friend could arrange to grab it. He went above and beyond with getting it ready in terms of service, wash/detail and showroom delivery. Pretty incredible for what I’m sure is a small potatoes deal. Thanks John and thank you Western Honda for a super fair deal and probably the best sales experience I’ve ever had despite not physically being there. A++ all around.
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October 2023 by Junius Layton
So I haven't even been inside the store but these guys are some really good people. They know their business like the back of the hand.My 1994 Shadow was running then it quit. I tried to order some part when Jason, a parts salesman, informed me that the problem was likely in the controls. Taking his advice I serviced the controls and sure enough it fixed the problem.This level of service is commendable. He didn't try to up-sell me. Saved me a bunch of money. Spent quite a bit of time on the phone with me while the dealership was very busy. I can't wait to get over to Western Honda and show appreciation for the parts department. Very few places will take time during a busy day to help someone they have never met or have never done business with at the same time provided a level of service as useful as Western Honda.Now I'm back on the road.
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October 2023 by Gavin “G-MTB 78” Schmitt
First thing, I read the google reviews before contacting Western Honda. Based on the reviews I thought I would give them a chance. Glad I did. Allen answered my call. Gave me the price that I was looking to hear over the phone. He had the bike in stock and set up all the paperwork before I could arrive. A few days later I headed in. Allen was off, so I was greeted by Dennis and Jason. Both went above and beyond and even gave me a Chase Sexton poster for my 13 year old at home. I was in and out in 45 minutes.It has been a week before I wrote this review just to make sure I was truly happy with the experience. This buyer experience should be reviewed and followed by all dealers. I tried two other big name dealers in the valley, only to be so over priced that I would never see the value of this bike ever again.Thanks all! Customer too for the good reviews that were given.
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October 2023 by Dean Conrad
I bought a used CRF450L. Not only have they been great with service but have also been awesome with advice on my bike. Josh and Joe are great guys that ride and know what they are talking about.
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October 2023 by Gerrit Griffioen
Josh and the technicians are second to none. Quality of work is amazing and reasonable pricing. I would recommend to anyone. Best motorcycle shop in Phoenix area. You can't go wrong with Western Honda for service or sales. Very fast turn around times and they only fix what needs to be. Go to Western Honda first for the best service.
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September 2023 by Stephen F.
My dad bought his new Talon from these guys, so I figured I would swing by there during Christmas to see if there were some accessories I could buy him and surprise him with. No one greets you, no one cares you're there unless youre buying a motorcycle. The parts counter guy disappeared the entire time I was in there (a good 15 minutes). I left. Foolishly I came back the following Christmas hoping I would get a better reception. Nope. Same. Completely ignored. I put the riding gloves back and left. Funny thing is they were all smiles and giddy when he dumped $25K on the Talon, but screw the guy buying a $50 pair of gloves for his Dad. And places like this wonder why Amazon is winning. I ordered gloves, had em delivered to my doorstep the next day, for less money. I didnt waste time, the drive, fuel, etc, just to be ignored. Thats the sad world we live in these days.
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July 2023 by Shadow Rider
Thanks guys for helping me out on my road trip when I needed new tires for my Gold wing . A very well run shop.
