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June 2024 by Scott Stolze
I want to thank Felicia (one of the bank tellers) for being very patient with me as I asked a few questions about a deposit I wanted to make. Felicia was very pleasant, patient and willing to answer whatever questions I had; she even involved one of the Managers, Erin, on one question she couldn't answer. I don't always like the policies or rules a business has, but when you have a team member show interest in helping and patience in resolving the issue, it makes a big difference. I appreciate people like Felicia who pay attention to great customer service.
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June 2024 by Jason Henry Plumbing & Drains
If you want an incompetent Bank look no further than Wells fargo.
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June 2024 by Marty Logan
Rating: ★★★★★
I’ve been a Wells Fargo customer for many years and have visited many of their branches. Today, I had an exceptional experience with Paige, the interim branch manager. While waiting in line, she pleasantly approached me and offered assistance.
To my surprise, she informed me that I had accumulated $1500 in rewards on my Wells Fargo credit card, which I hadn’t realized. With her help, I was able to access these rewards through the Wells Fargo app. I went in to cash a check and came out $1500 richer. Paige went above and beyond in her service. If you’re not using Wells Fargo, I highly recommend it. And if you have the opportunity to work with Paige, you’re in for a pleasant experience. Thanks for your help, Paige!
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March 2024 by BB_ LZ
Friendly staff, thanks Philicia!
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January 2024 by MC
Poor customer service.
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January 2024 by Mark
Poor customer service.
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January 2024 by M C
Poorly run.
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October 2023 by Tom Kubic
I don't understand some of the negativity in the reviews for this location. I've been banking here for six months, since I've arrived , and the tellers could not be more helpful and cheerful .
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October 2023 by Michael Strelecki
No one that works there is able to help when things are going wrong.
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October 2023 by Ashley T
Drive through is rhe absolute worst of any bank I've been to. The car in front of me gave up. Current car being helped - 20 minutes. Tellers are snide and rude. Go to a credit union, much better and nicer employees.
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June 2023 by Cole Parks
Absolutely terrible service. I have banked with Wells Fargo since adulthood and the experience at this bank is the final straw. I will be switching to a better bank with actual customer service. The manager Joseph is absolutely terrible at his job and deserves to be fired.
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June 2023 by Dawn Parks
Manager Joseph has the worst customer service and does not deserve his position. Drive further to go to a different location.
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April 2023 by Lela LaPlante
Horrible customer service! I went to get change for my work like I do every other week, nope they wouldn't do it because I didn't have my account number that they haven't asked for in over 3 months. I do have 2 mortgages but that doesn't count. What a joke! Manager would not budge. This location needs training in what Customer Service really is. I've been in before and had to wait 15-20 min. while they all stand around waiting for a manager. Don't arrive at 9 for opening as you will have to wait for them to get their coffee before they can help you. I don't normally complain but today was the icing on the cake! 1 star because you can do less!
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April 2023 by Ashley B
Drive through is rhe absolute worst of any bank I've been to. The car in front of me gave up. Current car being helped - 20 minutes. Tellers are snide and rude. Go to a credit union, much better and nicer employees.
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March 2023 by E B
Once again the drive through at the location on FLW/101 is slow as molasses. It's bad enough to be stuck behind a vehicle making a ridiculously long transaction but then when it's finally our turn, I'm informed I now need to wait behind people in the lobby. While in the drive through where I've already waited? The woman was snarky and rude. I was making a deposit for our company that should take 30 seconds. Didn't require anything but a receipt. I've advised our company to switch to the credit union. So much more professional and they won't treat you like a number.
