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August 2024 by Joseph Lee
OUTSTANDING CUSTOMER SERVICE
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June 2024 by Mia Hughes
Communicated directly with the staff via phone on 3 occasions, made an international shipping from Florida easy and stress free. Highly recommend! Friendly and helpful, answers their phone!
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April 2024 by T W
If you're shipping UPS from this UPS Store, I recommend your box is taped and ready to go. They won't give you a piece of tape. They want to charge you $5.00 to put on a piece of tape. Go somewhere else like Staples, they will help with a smile instead of begging hand like this store.
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December 2023 by geri belford
I highly recommend store # 2650. Tommy and Max were so friendly and helpful. I accidentally left behind my wallet and they researched ,found my email and left a message that they had it.It renews my faith in people.
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December 2023 by Martie Gee
I’ve been here twice to get my signature notarized, I will never go to a bank again. It honestly takes longer to get a soda out of a vending machine than it does to get your signature notarized here. Totally recommend.
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December 2023 by Joady Shapiro
Most definitely the Best UPS store around- Efficient- friendly and professional
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September 2023 by Gary Cobe
Very friendly and really helpful! Just dropped off what I wanted shipped and they did all the work!I highly recommend this place!
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August 2023 by d sander
Typically well staffed, more than other locations so in and out quickly.
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August 2023 by Deron Johnson
What a joke. I just stopped in to ship some fragile items (pottery and glass) and the clerk asked me if I could come back in a couple of days as he’s uncomfortable packing fragile items and needs to wait for the owner to do it. Are you kidding me?!? I fly home tomorrow, so no — that isn’t an option. Either get people the training they need to pack things or close the store. Ridiculous.
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June 2023 by Jordi de Cima
I came 2 times already for a product return.first time i got told that i need it to throw the goods in to a box, any spare box and they will taped up. I come again and now they say no shoe boxes. Has to be like the ones they sell. Really? Make up your mind.Just because you want to sell?.
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May 2023 by Virginia Ehlers
I went to this UPS store in order to mail some legal documents that I had and that needed to reach their destination relatively quickly. The person helping me was a very friendly older gentleman and suggested that I send it priority mail USPS because that was the cheaper and faster way to go. Fast forward to this week and my package has yet to be delivered. After following up with USPS on getting a refund for late delivery, I was informed that I was significantly overcharged for the service and that I should follow up with the UPS store. I called the store and spoke with a young gentleman who explained that they double the prices that USPS charges in order to “make money”! While I understand, a little bit of a service fee or mark up, doubling seems a bit excessive. When I asked why I wasn’t told that they charged double what I could pay at the post office, the gentleman explained that some employees do some don’t, but it’s not required. He didn’t seem to care too much that I found their practice to be very deceptive. Needless to say, I will never use this location again, and I don’t recommend anybody else using it because who knows where else they will attempt to “make money” and basically rip off their customers.UPDATEowner called after I sent email and apologized for treatment on phone call by employee and also explained their pricing. Offered to refund the difference in pricing from usps.
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March 2023 by Scott Ferreira
Been using this UPS location for 10ish years. I’ve always had a great experience. I see some of the comments about how expensive some services like shredding are but honestly, they compare pretty well with others who use Iron Mountain security services, which I believe is an official partner with UPS.Anyway, I’ve used so many of their services over the years and I appreciate their willingness to help when/where needed. Thank you!
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February 2023 by C English
I had an extremely important piece of pottery that I wanted to take with me on an airplane back to Texas. The owners of this UPS store went out of their way to help me. They were extremely knowledgeable in different ways of packaging. And very respectful of my needs for travel with this piece.I would trust them with any shipping needs for me or my family. They understand the importance of making products arrive. In the condition they left in.I have shared their contact information with my friends and family. I am now sharing it with you review readers.This location out shines almost every other Scottsdale location I have tried.
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February 2023 by Valentina S.
Very helpful and easy transaction and super convenient location near my home. Thank you.
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December 2022 by Ken Bond
This ups store has the worst condescending workers I’ve encountered. I suggest they replace the high school workers with helpful adults that articulate how to be helpful and customer centric.
