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July 2025 by Courteney Petravage
Mallory was amazing! excellent customer service! She was pleasant on the phone and super helpful with my fingerprinting!
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June 2025 by Suzie Weyhenmeyer
Jessie was wonderful when I went in for a number of returns! He was patient as I collected all my items, very friendly and professional and greeted me with a smile! Wonderful customer service!
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June 2025 by Sergey
Had a return and it was a very pleasurable experience. Was in and out in less than a minute. Staff was very friendly. Came in a little bit before closing time and didn’t feel rushed at all.
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May 2025 by Kim Sisson
Everyone was very helpful as I am older and not well-versed in faxing. I have been there before shipping items and have also had a wonderful experience there
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April 2025 by Stephanie Birkett
The girls there went above and beyond to help me. Service at Chaparral & Hayden is always exceptional. I use this location as often as possible. Thank you.
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April 2025 by J A
This is the worst ups store. The desperate owners of this ups store charge $5 for Amazon returns for each label. Every other ups store will do this service for free or at the most $1.
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April 2025 by Jim Embke
I needed help figuring out how to ship my golf clubs and Malorie was Wonderful! She was so friendly, patient, flexible, and helpful. Highly recommended!
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April 2025 by John Fontana
Conveniently located for me. Staff is efficient and friendly. I'm mostly influenced by the store Manager, Malorie Dwyer. She very professional, competent and willing to help. In short, SHE'S GREAT!
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March 2025 by Dan Hammond
Maggie, Malorie, and Jessie went above and beyond. In today’s world, customer service takes a back seat and theirs is exceptional.
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February 2025 by Audrey D
Use to go there often but last time I needed a notary and went there. The notary was so rude!! I will not return, that’s so bad because the place is nice and convenient and the other staff has always been great to me but this lady ruined it for me.
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February 2025 by richard jee
I have been a customer at this UPS store for several years, through multiple owners and operators-by personal choice.
I have always received the highest professional and efficient service here, with the addition of personal, professional, and respectful interaction with all employees-such that I consider the owner a personal friend. They have handled professional and important documents, numerous packages both going out and receiving.
I recommend this business and the owner highly and with out reservation. You can do not better with your important mail and package service.
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January 2025 by Lance
Janet and the entire crew are always polite, helpful, efficient, and professional.
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December 2024 by Linda Hall
I'm sitting in the parking lot at the UPS store on Chaparral. The employees inside this UPS store are wonderful and helpful. If you've messed up on a return and the line's not out the door, they will take your phone and walk you right through it and help you get it done correctly. Thank you SO much!
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August 2024 by William Elliott
Self service Amazon return was easy. It's to your right about 20 feet after you walk in.
On another visit, I showed up right before close and had a problem with one of the returns, so the gentleman helped me finish my returns a few minutes after close. I felt bad, but he did the right thing for customer service and I was grateful for that.
.... Printing is super expensive compared to FedEx. And they have a self printing desk but it's complicated compared to FedEx. The 2 options are a USB key (is it 2005??) or open a browser and find what you want to print (meaning you need to enter your email & password on a public computer.....no). So definitely avoid printing at UPS if possible.
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August 2024 by Heather Mitsuda
Don't go here to print anything! I asked to print 1 page (8.5 x 11) and they were going to charge me $5.62 for it. They were friendly about it but still crazy.
The staff here are friendly, professional, and seem to work hard. They were very open with the fees and willing to help me with offering cheaper options. But they couldn't wave fees and they were very empathetic about it.
