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August 2024 by Robyn Ladd
A woman there is so rude when you call this store and just makes you feel so belittled.
An older lady that works there literally told me to quit calling checking my box in April that I’m not the owner of the box. I am on the box with my domestic partner. From that day on if I called she would tell me she didn’t have time for this and hang up… I am in box 481. To date I have not been able to obtain my mail. This has to be illegal.
So sad because a couple of years ago and always previously it was the most amazing service.
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July 2024 by Angie Trujillo
They do not have a notary! It is stated on google they do! And the lil kids they have running the place are rude! Go to a better location! Horrible and a huge waste of time!
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June 2024 by Moussa Semaan
Steven
Good person
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June 2024 by ann fisher
linda was friendly and very efficient!!
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June 2024 by Gabby Omerovic
Steve was very helpful and this store was the best customer service I have ever experienced.
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May 2024 by Abigail Romero
Linda is a great asset. She helped and gave me a great service.
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May 2024 by Scott Hoffman
Love this UPS store. Steven was so helpful and friendly. Excellent service!
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May 2024 by Irina Wolf
Had an awesome experience sending back some items and Steven was very patient and helpful with my returns. Great experience as always!
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May 2024 by judy regan
Friendly and helpful staff. UPS always delivers. Tracking website easy to navigate.
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May 2024 by Bill Scott
Linda was very helpful and solved our shipping issues. Thanks great job
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May 2024 by Kris
This UPS store is always fast, efficient and friendly Linda helped me this morning and was amazing!
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February 2024 by Joe Baldasari
Tried to return an Amazon Prime item smaller than the size of a human forearm. The item was still in the box from the manufacturer and sealed. I was told by the crotchety/portly woman behind the counter working the closing shift on 1/14 that i needed the shipping container the item was shipped to me in or buy one from UPS for $8, almost the same price as the item. Ridiculous. Never heard this in my life of returning things to Prime. So I left and called Amazon. Spoke to a supervisor there and brought the UPS employee in on a 3 way call. The Amazon supervisor confirmed i should’ve been able to return the item as is without buying an envelope. The UPS worker was rude and interrupting the entire call. Then proceeded to hang up on us. Moral of the story, don’t leave this UPS store without pushing back if they try to not accept your return without the shipping container the item was delivered to you in. By the time i got back to the store to try returning again they were closed. Went to Whole Foods and made the return with no questions asked. FYI this UPS Store also loses items. Its now been several days since I dropped off a different item there and the item still doesn’t appear trackable so I’ve still not received my refund from Amazon and they tell me I wont ever unless they receive the item back. Losing money and wasting hours of my life dealing with the fallout from this UPS bozo. ?
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January 2024 by JO
Tried to return an Amazon Prime item smaller than the size of a human forearm. The item was still in the box from the manufacturer and sealed. I was told by the crotchety/portly woman behind the counter working the closing shift on 1/14 that i needed the shipping container the item was shipped to me in or buy one from UPS for $8, almost the same price as the item. Ridiculous. Never heard this in my life of returning things to Prime. So I left and called Amazon. Spoke to a supervisor there and brought the UPS employee in on a 3 way call. The Amazon supervisor confirmed i should’ve been able to return the item as is without buying an envelope. The UPS worker was rude and interrupting the entire call. Then proceeded to hang up on us. Moral of the story, don’t leave this UPS store without pushing back if they try to not accept your return without the shipping container the item was delivered to you in. By the time i got back to the store to try returning again they were closed. Went to Whole Foods and made the return with no questions asked. FYI this UPS Store also loses items. Its now been several days since I dropped off a different item there and the item still doesn’t appear trackable so I’ve still not received my refund from Amazon and they tell me I wont ever unless they receive the item back. Losing money and wasting hours of my life dealing with the fallout from this UPS bozo. ?
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October 2023 by Fighter Pilot
Been here since 2016 but going to switch. Customer service is in the toilet. Paige was fantastic, and then Cindy was good, but since then it sucks. More issues in last 3-4 months than from 2016-2023. I’ve literally called them 5 times this week asking for a returned call because they said they would forward my mail overnight on Update: The owner called me today and owned this issue without equivocation or blame shifting, and apologized, and this showed me he has integrity. He said he needs to work on staff training. Ironically he said my mail was in my box the whole time.Because of his candor I’m changing my review from 1 to 3 stars.———Monday and it’s Thursday and still no tracking number of receipt of mail. Now they tell me my box is empty, whereas on Monday it has mail. So, evidently, they’ve lost my mail (and an important check) or they shipped it to someone else. I’ve asked several times for a manger to call me back and no one ever does — not even the owner. They should be held liable for this negligence.
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January 2023 by Shelly M.
This store has friendly, quick service, easy access right on my way in and out of Costco which is a plus!!! I will use them for all of my shipping needs.
