Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands, including popular names like Tarte, Fenty, and Chanel. The store also carries exclusive lines like Kylie Cosmetics and Olaplex. Customers can browse Conscious Beauty options, which include vegan, clean ingredient, cruelty-free, and sustainable packaging products. The Salon at Ulta Beauty provides a range of services, including haircuts, color, brow treatments, and makeup application. Reviewers praise the knowledgeable and helpful staff, who are willing to assist customers in finding the right products and services. One customer was impressed by the team's ability to look up past purchases and suggest better alternatives. Another customer had a great experience at the salon, where the stylist took the time to ensure the color was perfect. Customers also highlight the expertise and professionalism of the brow specialists, who deliver long-lasting, competitively priced services. However, some reviews mention that the service can be efficient but not very warm or welcoming, with a few finding the store layout not ideal and some testers not always perfectly clean. Some customers feel they are asked multiple times if they need help upon entering, which can make browsing less relaxing. Overall, Ulta Beauty remains a popular destination for a wide variety of beauty products and salon services, despite some minor service and layout concerns.
Customer service was efficient but not warm or welcoming, in my experience. I got the items I came in for and left. That's it. Not a 5 star worthy experience compared to other beauty stoe experiences I've had. Not bad but to exceptional, so 3.
August 2025
Super knowledgeable staff helped me find my items quickly.
June 2025
I’m sorry but I don’t need 4/5 different people to ask me if I need help within my first 3 minutes of walking into the store. Maybe if I get a chance to actually look around in peace, would I be able to ask for help if needed???
