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February 2024 by Jorge Cooley
Friendly and helpful as always, they stamped and cleaned my boots
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February 2024 by jennifer bradford
My friend and I went into the store spent fifteen minutes standing in one spot waiting for an associate. Then asked the associate if we could try on two different sizes of the same boot and we’re not acknowledged. The associate walked away without speaking to us. He returns later with said boots and walks away. Meanwhile we were trying on boots other associates were suggesting sizes, boots, hats, and different helpful tips to other customer while we were left alone. We had to take our boots to the register where we were checked out by a separate associate. We were treated differently without being approached. If you can go to the Tucson Tocovas I highly recommend. The one in Scottsdale is not a welcoming experience. If they work on commission I highly recommend any other Tocovas.
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January 2024 by C TatankaWanbli
No customer service skills. My daughter and wife walked in as daughter was going to purchase a pair of boots she had viewed online. The individuals would not greet or acknowledge them. Made them feel as if you had to be white to receive service.
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January 2024 by Julie EagleBull
My Daughter & I walked in, not a single soul said 1 word! Yet they were friendly and helped every1 else, guess we're not the white color...?! You just lost our business!
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December 2023 by Lisa Cole
My husband purchased a pair of boots from the Scottsdale store, probably a year or a year and a half ago The bottom soul has a hole about the size of a 50 cent piece. Stopped in and showed the salesman. He said oh that’s normal wear for a leather soul. And told us that the soul should be replaced every year. Very disappointed in the Tecovas boot.
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December 2023 by Lindsay Collins
Harry was exceptional. Sooo helpful and was really gassing up my husband. Left feeling better than when we arrived.
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November 2023 by Kim Kendall
My daughter and I popped in here for the first time and the smell of leather was overwhelming. We loved the selection of boots but were hoping for more women's clothing selections too. We tried on boots and found several pairs we wanted. The pair she was in love with wasn't in store in her size so she had to order herself. We had a good salesperson, I can't remember his name but the rest of the crew congregated behind the cash wrap. We weren't sure if that was their unique selling technique or what the deal was. We were happy we found someone who wanted to help. The boots are great quality and we'll buy more.
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November 2023 by Steve Lang
Helpful staff that offered drinks on a warm day. Love their boots which are comfortable, well made and long lasting. Has a variety of clothing in addition to boots.
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October 2023 by Elizabeth Peterson
My husband and I were recently visiting Scottsdale and stopped in looking for quality boots. The service was fabulous and the quality of the boots I purchased is excellent- in fact I bought two pair! I am now a Tecovas fan!
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August 2023 by Walt Danker
Staff was helpful and friendly. They were well stocked and the boots are comfortable.
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August 2023 by Lisette Maldonado
I’ve been to the store multiple times and each time has been a great experience with great customer service. Our most recent visit, Scott went above and beyond and surpassed our expectations with his customer service. Recommend the boots and the store!
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August 2023 by Roberto
Tecovas relationship with FEDEX is terrible. Tecovas did not include the full address for my shipment, and Tecovas can't change the shipping address once the product is in transit. I have to wait at least three days to resolve the issue. Tecovas process for correcting their mistakes is terrible. Better to go with another boot maker.
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August 2023 by Caitlyn Higa
On our road tripThank you Matt for your help with the fittings and shopping experience
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July 2023 by Adi Guajardo
My store experience was wonderful. A kind employee helped me find the right size and color for a belt.Now I have to say, I was blown away by the phone customer service provided by Gabby, Lexi and the Tucson, AZ store manager.Gabby helped me track down and order my boots so they could arrive on time for my special event. She called two stores and made sure the boots were in stock before connecting me. Our call was lost and she called me back twice to make sure I was taken care of and satisfied. Gabby's actions are the definition of GREAT SERVICE! It's what keeps people coming back.I was so excited to order my boots that I forgot about my free socks and when I called back Lexi took care of me and was extremely patient and kind.The Tucson, AZ manager was charismatic, quick, and efficient to fulfill my order and triple checked my address to make sure no errors would delay my shipment.Customer service like this is hard to come by, but I can assure you it goes a long way and I'll be sharing my wonderful experience with family and friends.
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July 2023 by Brie Bond
Scott and Caleb are so great!! You can tell they really care about the customers and their experience at the store! Never a negative interaction or experience, always ready to help out and are so patient!! Would come back again and again and definitely recommend this store to any and everyone! Definitely worth checking Tucson’s store out as well!! Great people, great brand, great times!
