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November 2024 by Tracie James
Do NOT use Google maps to find this place. Google maps is unable to find this place. Those terribly frustrating! Use Apple Maps!
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November 2024 by Leah
Tory my phlebotomist was great I normally have thin veins but she did it in 1 shot this girl really knows her business and it just feels great not to be poke twice… thanks Tory salute ?
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November 2024 by Rachid Sefrioui
bad culture. Abrupt staff. Unhelpful Staff, Arrived 30mns before my appointment. was asked to wait. Waited until my appointment. was told to sit more because short staffed. after 1 full hour after my appointment time (meaning I spent 90mns in that waiting room), I just left. Techs are abrupt with patients. patients are treated like cattle. Never going back. Never recommending this location. Sonora Quest needs to get their culture in a better spot. there are retail stores and fast food restaurants with a better culture.
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October 2024 by Matthew Carlson
This review is for their billing department. The phlebotomy a d front desk staff were great. I had out out of state insurance as I travel for work, and the incompetent people in their billing department did not bill my insurance and instead forwarded me to collections. I'll never use this company again, and I urge caution to anyone who has an out of state insurance policy.
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October 2024 by Joe Cambridge
I had an outstanding experience at Sonora Quest Laboratories, and I want to specifically acknowledge Heather at the front desk and Kathy in the blood drawing department. From the moment I walked in, Heather greeted me with a warm, friendly smile that immediately put me at ease. She was incredibly efficient and knowledgeable, making the check-in process smooth and hassle-free.
Kathy, who handled my blood draw, was equally impressive. Her calm demeanor and expert technique made the entire process quick and painless. I usually get nervous during blood draws, but Kathy’s professionalism and care made it one of the best experiences I’ve ever had.
Together, Heather and Kathy create an atmosphere that is both welcoming and highly competent. If you’re looking for exceptional service in a medical environment, I highly recommend Sonora Quest Laboratories. They are truly a cut above the rest!
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September 2024 by steve
this place is very disorganized, the waiting area is very cramped and crowded, next time will try a different location hopefully its better. Bur I would avoid this location
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August 2024 by whatsnewwithu
Took my mom there as a walk in and they were very fast and a comfortable environment. The Sonora quest closest to me closed so this will be our new location from now on. Very kind and professional too.
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July 2024 by Lisa Roscana-Gee
I have had mixed experiences with Sonora Quest, particularly at other locations. Based upon others experiences, I have been fortunate at the Ironwood location, which is why I return. This morning was no different. They were busy, so I couldn't get in before my scheduled 7:15 am appt, which was a disappointment but understandable. What I really value though was the skill of the phlebotomist and her kindness. I wish I'd caught her name. Front desk staff was also pleasant.
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June 2024 by Alexis Markan
I really don’t do well with blood draws, but my provider was so kind and understanding. Very grateful for a good experience and lovely staff
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June 2024 by Ashley Cain
The service at this location is always slow, but today was absolutely unacceptable. I went to get supplies for a stool culture. I didn’t get any bloodwork done. I waited nearly 30 minutes for the front desk to get me the supplies. I asked for an update after 15 minutes and he was extremely rude, didn't make eye contact and made it clear he was annoyed I asked. He said he would do it on one minute, but it was over 10 minutes later that he began gathering my things. He continued checking in patients and neglected my quick need. I was late getting back to work because of this employees terrible service. I wish I got the employees name, but his badge was turned around.
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June 2024 by Pati O
My Drs paperwork failed after several requests to get there in time for my appts...the staff was so great & tried to help. I had to come 2 mornings at 6:30 (fasting) The 3rd morning it finally arrived and they got me right in.
Thank you for your patience & dilligence. Pati
P.S..Don't loose your paperwork, bring it with you !!
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April 2024 by Tara Ann
DO NOT COME HERE!! I literally had an appointment here still had to wait past my appointment time, went up there to see how much longer and the lady says, “You and 3 other people have an appointment at the same time.” the hell did I make an appointment for?
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March 2024 by Cameron Rose
I was told it was walk-ins ONLY on Saturday via their website and over the phone. However several people were ushered in before everyone else who waited because they had made appointments? Very frustrating and confusing for everyone who walked in and waited over an hour for a blood draw.
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March 2024 by Taylor Cohen
Pretty bad customer service besides one nice and empathetic employee who sits at the desk on the left. Went over to lab corp and had a much better experience. Don't recommend coming here.
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January 2024 by Ralph Sabatino
So glad I decided to schedule my appointment at Ironwood. I forgot how pleasant both the receptionist and entire staff there are.. Far cry from the awful Sonora Quest experience I had in mid-December at one of their other locations.So a big thanks to the staff and Annabelle the phlebotomist who drew my blood the old fashioned way - Professionally.and with a smile.Much appreciated everyone.
