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June 2024 by Stephanie Jacobs
I recently had an extremely disappointing and upsetting experience at the Sephora store in Fashion Square Mall. During my visit, I encountered blatant racism and a complete lack of respect from the staff, particularly from an associate named Julie.
From the moment I walked in, it was clear that certain customers were receiving preferential treatment. While others were greeted warmly and offered assistance, I was ignored and left to fend for myself. When I finally asked for help, Julie’s attitude was dismissive and condescending. It was apparent that my presence was an inconvenience to her.
The final straw came when I overheard Julie and another employee making derogatory comments about customers based on their race. This kind of behavior is unacceptable and has no place in any establishment, let alone a brand like Sephora that prides itself on inclusivity.
I am deeply disappointed and disturbed by the way I was treated. Sephora needs to address these serious issues and ensure all customers are treated with respect and dignity. Until then, I will be taking my business elsewhere and advising others to do the same.
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May 2024 by briana enright
Very poor customer service!
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March 2024 by Patrick Connelly
My high schoolers love this place!!!
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March 2024 by Logan Prout
Wen* is stunning and amazing she turned my headache of a shopping list into a quick selection and checkout.
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March 2024 by Kathleen Terese O'Brien
Incredibly rude cashier. I ordered my mascara online the next day. I will never step foot in this location again. I wanted to use my gift card which had a 25 dollar balance. She said it didn't when I went to pay with a debit she refused me free samples I canceled my purchase and ordered online from the sephora website. She was wearing no makeup and seemed disgruntled with her occupation.
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January 2024 by Racquetball Carlos CUADRI
My wife is very happy with the attention and the products.
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January 2024 by Fatisima Medina
I pre-ordered a Huda Beauty Setting Powder here as it was only available here. I don't live near this Sephora location, later find out it's out of stock? What's the point of ordering in advance if they don't save it for me?
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January 2024 by Mia Medina
I pre-ordered a Huda Beauty Setting Powder here as it was only available here. I don't live near this Sephora location, later find out it's out of stock? What's the point of ordering in advance if they don't save it for me?
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January 2024 by Shane Taylor
Jasmine helped my girls and family. Great customer service. Very upbeat and pleasant to be around.
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January 2024 by Koky77
Excellent customer service, they helped me a lot to find my daughter's gifts.
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January 2024 by Román Juarez
Jess and AJMy first time ever getting my eyebrows waxed was such a nice experience I felt so welcomed had a great conversation. More felt like hanging out with friends and wax.10 out of 10
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December 2023 by Ashley Ivey, Real Estate agent
This is the busiest Sephora Ive ever seen! Tons of help from staff. Someone in every dept.
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December 2023 by Rachel Rae
? fun, lots of choices
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December 2023 by Ashley Ivey
This is the busiest Sephora Ive ever seen! Tons of help from staff. Someone in every dept.
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December 2023 by Adrianah Crossland
Ariana is the best✨✨ she didn’t know it but it was my birthday and she really made my night? thanks for being so helpful
