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December 2023 by Hindy Batt
What can I say? This place is amazing.! As an independent I am responsible for everything I need or do. If she should need an assisted-living assistance, they have helpers at every turn. I’ve been here only two days and I’ve made more friends than I’ve ever had before. I must tell you they won’t come to you if you go to them they will welcome you with open arms!
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November 2023 by Chad Clark
I just helped my mother transition to SVS Assisted Living this month, November, and it’s everything we hoped it would be. The Staff we met are very courteous, professional and friendly. From the sales agents, Carl and Gregory, David the new Director, medical staff, and everyone else working as a team. They assisted our move from a Group Home, to this new place, as comfortable as possible. I would recommend S.V.S. as a new community home.
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July 2023 by Zach Enyeart
Very professional and accommodating to my 98 yr old grandfather moving in. They helped us get out of a bad situation and into a much better one! I would highly recommend Scottsdale Village Square and especially Gregory. He was very responsive and caring about making sure this was a smooth transition. Best thing I heard them say “we will be guests in your grandfathers home and help him in anyway we can”. Would give 10 stars if I could.
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July 2023 by Joni Fauvet
Moved my dad here from another facility and what a breath of fresh air it’s been! Staff are kind and very helpful throughout the transition process and afterwards. Gregory has been with us every step of the way. I feel quite relieved to have him here after all he’s been through.
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June 2023 by c g
I liked the facility and was ready to have Mom move in but despite completing all the necessary paperwork my Mom's acceptance was rejected at the last minute simply because they were unwilling to coordinate a necessary lab test with our insurance. Reasonably nice facility but staff needs to be better trained to help coordinate assisted living needs for residents and develop a willingness to investigate options prior to just rejecting potential residents. They lack consideration for the family and are uncaring about the struggle to find assisted living options as well as the disappointment their actions caused for a senior.
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April 2023 by A Q.
Terrible experience there with my parents. Extremely unprofessional management and poorly trained staff. Memory care unit often only has one staff member there and many of the staff are poorly trained in how to care for someone with dementia. Of course also some caring caregivers, but many young, inexperienced helpers that aren't doing much or maybe not knowing what to do, Staff spend a lot of time on their phones, not engaging residents. A bad place. Please don't send your loved one here.
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February 2023 by david madrid
I currently work at Scottsdale Village Square and I enjoy working here, the staff are all very helpful and loving towards the residents, families and each other. The community is beautiful with great amenities. The leadership in the community are very loving and have a strong background with the senior community and are always in the business to make sure the residents have what they need. The staff at Scottsdale Village Square care for our residents as if they were our own families. Ignore the negative reviews they are completely false! This is a great please to work and a great place to house your loved one!
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February 2023 by Mike Edsall
HiI am a current Employee, and have been working here since May 2022. The Residents all seem Wonderful and Friendly. The Staff is very caring to the Residents as well as other staff. They were all very helpful in helping me navigate through out the Community when I was first new. The Management Team has been amazing to help with anything I've needed or questions I've had since arriving. There doors are always open to anyone that comes to them and are very supportive. I have so far been blessed in making the right decision in coming to work for this Community. The property here is beautiful with all the mature trees and well landscaped. Thank You to Everyone here for being so warm and welcoming.
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February 2023 by A
Staff and administration are great. They take great care of their residents and put them first before anything. I would recommend sending my loved ones here.
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January 2023 by Alison A.
Recommend sending family and loved ones hereI have been working here for a while now and would like to say that I enjoy being here and the staff are great. This is a great place with great residents to care for.
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January 2023 by Goddess OfGreatness
Unprofessional environment, caddy and petty. High school! No place to leave your loved ones or to sit anything down and 50% of their employee's can NOT spell gate belt!
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December 2022 by Enlighten
Former employee: Terrible place to work. Horrible management. Understaffed. Infestations.Shoutout to reviewer M Milton ?. Exactly as she reviewed!
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December 2022 by M Milton
Please do not send your loved ones here. The entire facility has covid because of lack of ppe for employees and lack of policies. The Director, the scheduler and other staff members are very rude and don’t care about no one but themselves. There’s also dead roaches here on their 500 unit. I have videos of the director being biased , unprofessional and yelling at me if anyone wants to see it. The residents are not properly being taken care of
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May 2022 by Erin F.
I'm giving a shout out to Hannah at Vista East unit at Scottsdale Pacifica. My dad, Gerald Fife, is a resident there and he can't say enough amazing things about her. I'm so thankful for her, she cares. He knows he can ask for her and find her and she'll take care of him. Hannah u are loved! I'm so glad he has u to watch out for him! Pacifica couldn't have been a better choice for us, I feel so blessed. Everything worked out so beautifully.
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March 2022 by Mike Galterio
Do not send your loved ones to this facility.. their staff from front to back are terrible and could care less about your loved ones or their well being.. there are one or two caregivers that truly care and want to make a difference but they are few and far between. Even their director will just tell you what you want to hear and not attempt to get anything done.. my grandfather was there and they treated him like he was a piece of trash.. wouldn’t bathe or change him or when he would fall out of bed they would just leave him on the ground for hours citing that he was too heavy or they were too understaffed to get him back up.. do not waste your time with this place.. it may look nice from the outside but it will be the biggest mistake you ever make if you choose this place
