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August 2024 by KETURAH HARBIN
I had the pleasure of talking with James, he was very informative and had a wonderful sense of humor. Thanks James for assisting me.
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August 2024 by Auveonna Perkins
Had the pleasure to work with Roz Bankston's team, specifically Jim. He was extremely helpful providing me with information that I needed, and he provided it in a timely manner. Like a good neighbor, State Farm is there.
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August 2024 by Ritia Gibson
I requested to update the mortgagee on a mutual client's policy via fax and received a speedy response from Jim & Diane. Thank you for your quick and professional service. Keep up the great work! :)
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August 2024 by michael michael
Great Service by Roz and her team!
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January 2024 by Richard Barnum
Carla and Jim were very helpful setting up my car and homeowners insurance. All of my questions were answered thoroughly and they made it an easy process.
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September 2023 by Lucky B777
I have been with Roz for 18 years I love the customer service.
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September 2023 by Manuel Espinoza
Thank you Carla for helping me resolve all my questions about the policy, for being so kind and there when you need help, and what better in my case is that you also speak excellent Spanish.
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July 2023 by Ken P
I have been a Roz Bankston client for many years. I just added a new homeowners policy to the portfolio of polices I have with this State Farm agency. Carla Hernandez was most helpful, answering all of my questions and getting it started right away!Fortunately, the devastating effects of the pandemic on small businesses like this one have passed and Roz and her team are taking care of their clients needs. As such, I would recommend anyone looking for insurance to reach out to this agency.
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July 2023 by Taylor Blake Forsberg
Carla is the one who has been helping me with my car and renters insurance. She not only is super responsive to all my questions and gets things done for me but she even stays on top of things I forget about and makes sure to reach out to me. She's amazing. They honestly don't make employees like her anymore.
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July 2023 by Jared Alessandroni
Big fan of Roz Bankston. You want to save money on the one hand but you also want to pick up the phone and know that a decent human is gonna be on the other end as well. The crazy thing I've found working with my rep Carla Hernandez is you get both. You get a rate that's really close to the best rate you can find anywhere, but it's backed by a team and a company that are legit. Got home and car with them and I sleep easy at night.
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June 2023 by Dana Taylor
I recently had the pleasure of working with Roz and Carla during my move from California to Arizona.Their professionalism and expertise made transferring my insurance policies a breeze. From the start, they were prompt, knowledgeable, and attentive, ensuring a smooth and efficient process. They swiftly handled all paperwork and kept me informed at every step.Their genuine customer service and attention to our needs was helpful during a more stressful time. I highly recommend Roz Bankston and her team for anyone seeking insurance!
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June 2023 by Shane Denton
I used Carla Hernandez she was very insightful and fast came to a great quote and now I'm a member of state farm insurance
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June 2023 by Crystal F
Update: Roz and Andrea have since given me an apology and explained that Drew is no longer working here. I appreciate Roz trying to rectify the situation and don't have anything negative to say about her, but I still think it's necessary to share the experience I had.——My hope is that everyone involved can learn something from this and be better.Drew, an agent that transferred into this State Farm office gave me the runaround and really broke my confidence in State Farm.For context, back in 2021 I got my windshield replaced, I paid nothing.He told me today when I called in I have a $500 deductible. When I talked to him he said I’ve ALWAYS had a deductible. I then talked to the claims department, billing department, customer care and now will be submitting to get a new agent. After a runaround, they reached back out to the agents office and they confirmed “I’ve ALWAYS had a deductible.” (Unsure how or who confirmed this but Roz has since told me this was not the case)After speaking with State Farm 8 times to try to get this sorted out and each time I get transferred to a different department.Really disappointed with no one being willing to break things down for me and simply stating “you’ve always had a deductible.”
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June 2023 by Crystal Frankenbery
Update: Roz and Andrea have since given me an apology and explained that Drew is no longer working here. I appreciate Roz trying to rectify the situation and don't have anything negative to say about her, but I still think it's necessary to share the experience I had.——My hope is that everyone involved can learn something from this and be better.Drew, an agent that transferred into this State Farm office gave me the runaround and really broke my confidence in State Farm.For context, back in 2021 I got my windshield replaced, I paid nothing.He told me today when I called in I have a $500 deductible. When I talked to him he said I’ve ALWAYS had a deductible. I then talked to the claims department, billing department, customer care and now will be submitting to get a new agent. After a runaround, they reached back out to the agents office and they confirmed “I’ve ALWAYS had a deductible.” (Unsure how or who confirmed this but Roz has since told me this was not the case)After speaking with State Farm 8 times to try to get this sorted out and each time I get transferred to a different department.Really disappointed with no one being willing to break things down for me and simply stating “you’ve always had a deductible.”
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June 2023 by Ish Singla
Never get the State Farm insurance through them - no repose on claims. car has been at repair shop for few months without any further action. Repair shop says - State Farm claims has to send right claim. Call state farm - they said they have sent it. Call Agent's office - on hold for 28 minutes - no help. once they sell insurance - there is no help from them. Never seen such a disorganized process.
