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January 2024 by Lauren W.
The employees are always eager to help and go above and beyond! I love the large selection of not just supplies but also holiday decor.
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December 2023 by Elise Skor
As always great staff to help!!:)
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November 2023 by J K
Excellent service and party supplies!
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October 2023 by Sindhu Kannan
Great shop for all your party needs
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July 2023 by Anna Vasquez
Love the remodel, everything so organized by color and event, but not one person said hello or noticed I was there.
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July 2023 by Mike Smyrski
This place is amazing. Josh went out of his way to find us Zombies merchandise, even going into the back and pulling out old stock.Nikita and Stacy were so nice and friendly. They have made us Party City customers for life
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June 2023 by Natalie Austin
Super disappointed in the stress they added to my baby's first birthday party. I just wanted some balloons I bought from Amazon inflated. Come to find out if I spend a certain amount, I can get free delivery. So I scheduled it and cancelled my friend picking up the balloons. Well, halfway into our delivery window I call to confirm and it turns out, their delivery driver never showed. They were "trying to find someone" but the girl on the phone promised to deliver them herself if nobody arrived by 11.I call at 11:30 to see where she was and they were "loading the balloons into another driver's van". This means my balloons would now be 1.5 hours late, arrive during the party leaving me no time to set up. I don't have the money to be spending on balloons that don't get delivered on time or can even be set up. They were the primary focus of my decor and this layer of stress was unnecessary.I don't recommend. If you say you're going to do something, aka deliver or bring them yourself, you better follow through and figure it out OR offer something to the client. I was told I can cancel the delivery and get my money back, which who is going to do that the day of their party?
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June 2023 by Anita Ratnathicam
Awesome customer service! They were busy making lots of balloons but still helped me pick mine out and got them blown up quickly!
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June 2023 by Jaeme Bruckner
Workers were a great help on getting a last-minute order put together with delivery
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May 2023 by Enzo B.
Needed one small balloon filled up. there where 6 employees working one in which was standing to the side slouched over with his mouth open. They denied our request to fill up one balloon and told us that we would have to wait 45 minutes despite there being 4 extra spouts available and dopey standing to the side with his thumb up his butt. We left our $50 worth of garbage at the counter and left. I want to personally thank manager Colleen for having to take the 20 seconds that she could have used to blow up the balloon or have the cashier or dopey blow up the balloon and instead used it to stare off into space and decide whether she should blow up the balloon or not.
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April 2023 by Jonathan Tucker
April 15, 2023 - Pima location. Came in first thing in the a.m. and the 3 people employees were already working hard to put orders together. I brought in about 50 balloons to be blown up, and they were friendly and helpful with my request. These days, I fully expect rolled eyes, huffing and puffing or monotone and dead eye responses. These 3 people were cheerful and kind. I wish I had gotten their names. I was very pleased with my experience this morning, and my daughter loved waking up to her 21st birthday balloons!
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February 2023 by Joel H.
I ordered Kansas City Chiefs party good for the Super Bowl. Ordered a 6 foot Patrick Mahomes cut out on February 6. Guaranteed by February 10. Did not receive by February 10 called customer service on the 10th. They said they would overnight for delivery either Saturday, February 11 or Sunday, February 12. Received a confirmation this morning that it would be at my house on Wednesday, February 15. After the Super Bowl Never trust party city.
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January 2023 by Matt S.
Last minute birthday celebration balloons and I had Ace and Michaela help me out for my wife birthday. The store was closing and they went above and beyond! Very helpful, nice and did an amazing job with the balloons:) thank you
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November 2022 by daniel srdic
Misleading name showed up at 3am for the party but apparently everyone left. Got a cool balloon though. 5 stars
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September 2022 by Jennifer Lipski
Great balloon section, but really abysmal selection of gift bags and gift wrap. So much was out of stock. Employees are friendly and helpful though.
