New Balance Scottsdale is a friendly, knowledgeable shoe store known for its excellent customer service and wide selection of footwear. Customers appreciate the staff’s expertise in fitting shoes properly and their genuine willingness to help. Several reviews highlight the helpfulness of employees like Mazen, who patiently assist with questions, educate about shoe options, and go above and beyond to ensure customers find the right fit. Melia is also recognized for her patience and detailed advice, especially for hard-to-fit customers. The staff is praised for their professionalism, not just trying to sell shoes but ensuring customers leave satisfied with the right pair for their needs. Quick service and helpfulness from team members like Vicki make shopping easy and enjoyable. The store offers a variety of shoes, including athletic options from brands like New Balance, walking sandals, comfortable shoes, and outdoor boots. Customers value the knowledgeable staff, willingness to order preferred colors or styles, and the friendly atmosphere. Overall, New Balance Scottsdale provides a positive shopping experience with staff who truly understand shoes and prioritize customer satisfaction.
The gentleman went way beyond to helping me find shoes for my sons birthday. It's very hard to find shoes that are 6E
July 2025
Melia is a shoe expert! She spent a lot of time and endless patience to explain the various options available for my feet and walking pattern. I was able to find something that worked in stock, but she was willing to help me order it. I recommend asking for Melia if you are hard to fit or have questions. She knows her stuff!
June 2025
Called the store just now and Mazen picked up who was so kind to address various questions that I had for a potential exchange which turned out to be a collab that is worth much more than expected. Thank you for going and beyond Mazen!
