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November 2024 by Grace Liao
Stephen helped us out when we came in looking for a king size mattress. He was very arrogant from the beginning and when we asked if we could go over numbers to finance, he took that as we were buying it that day. He lost his temper with us immediately so we agreed to buy. We were supposed to have it delivered the day we moved but on moving day we received no call from the delivery team so we called them just for them to let us know that they forgot to order our mattress. The best they offered was to take $50 off of a $1200 mattress. Terrible customer service. How do you even forget to order a masters? I called a few days prior to even confirm.
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October 2024 by Michael Dunton
Steven was awesome. Great customer service. We feel we got a good price.
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October 2024 by Brian Cox
Leila was very helpful recommending my new mattress
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October 2024 by Paul Herskind
Keep Leila at all costs. Shes personable, thorough, and very knowledgeable. She walked us through options, catered to our preferences, and helped us choose the correct mattress that fit both our needs. Thank you Leila!
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September 2024 by Stacie
Great service, I have purchased from this business twice and have never been disappointed.
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September 2024 by Carey Hyatt
Steve (and Jason) were very helpful and well-informed. Made the experience very pleasant.
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September 2024 by Sandy parks
I had a great buying experience today at my local Mattress Firm in Scottsdale! Assisted by my sales person, Stephen, I was shown and tried a variety mattresses until I was satisfied and made my choice. Stephen knew I was on a budget, and he never tried to oversell me. The price hit on was reasonable, included hauling away the old mattress, and my purchase was made! Now, all I have to do is wait for tomorrow for delivery and a great night's sleep!
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September 2024 by Diana Briguglio
INCREDIBLE customer service. Everyone was extremely helpful and super kind. Would 10/10 recommend
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September 2024 by Tyler Rometty
My wife Taylor and I had the best time picking out a bed together today with Leila! Even though we purchased a bed it honestly felt like we just spent two hours hanging out laying on beds and exchanging great conversation. From the first moment we were greeted she was extremely personable and kind. She listened to all of our needs for finding our next perfect bed since we are both athletes and work jobs that require us to sleep well every night. We were both blown away Leilas product knowledge and her ability to answer any questions she had for us. She even walked us to the front door at the end of our Purchase and it truly felt like one of the best customer experiences we have had in such a long time. My wife worked as a retail manager for 13 years at fashion Square and she turned to me in the car and said "if I was still managing I would have recruited her to work for me." Thank you Leila for all of your patience and your help today! We so appreciate you and your ability to care about us as customers ❤️
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August 2024 by Garnet Sharp
Great experience at Mattress firm & our salesperson Leila. Very helpful and knowledgeable. Delivery tomorrow...WOW!
Thank you again Liela & Mattress Firm for your awesome service!
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August 2024 by Mark Sauerman
Excellent service. Jason was extremely helpful but not overbearing
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August 2024 by Andrew Dean
Met with Jason in the Scottsdale store and he was fantastic. Being a side sleeper has always come with its painful mornings and he could relate and found me the best suitable option for a comfortable sleep. Very pleased with the overall transaction from start to finish!
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July 2024 by Ime Beltran
Jason was quick to greet us at the door. Understood what we were looking for and helped direct us to get the better mattress than what we were looking at online. Knew our situation and accommodated us so it will be delivered when we’re ready. Knew I was there for the Fourth of July sale and did not stray from my mission. Very friendly and professional. I will recommend him in the future for anyone looking to invest in their sleep.
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July 2024 by Kelly Meltzer
Celine is fantastic to work with. She answered all my questions and was very informative. I had looked at mattresses at a few other stores but decided to buy 2 mattresses here because the service was exceptional and the prices are competitive.
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July 2024 by Natalie Carranza
We had Jason at the Scottsdale location and he was awesome. We had a good deal on a mattress somewhere else but he made sure to get us the same high quality mattress and even included stuff in our purchase. Highly recommend Jason at Mattress Firm.