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February 2024 by Alix Aguilar
Went in a few weeks ago, Pat and Curtis were awesome. Super helpful, very knowledgeable. Definitely going back
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January 2024 by Jensen Stine
Brittney & Curtis were both incredible!They provided the best customer service I have had in a long time. I never leave reviews but knew I had to for them!
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December 2023 by Jake Smrek
Staff was extremely nice and helpful. Considered ordering something online but the staff far outweighed the benefit of ordering online. Will certainly go here again in the future. Thanks again!
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December 2023 by Victoria Smith
Hello, I was trying to leave a Google Review of a great experience I had with an associate named Kat. She is at the location at Desert Ridge. She was so helpful and friendly, and I wanted her management to know how much I appreciate her help- I needed a last minute “Hail Mary” and was nowhere near the jeweler we’ve used in the past, and Kat really saved me! She is helpful and solution oriented.
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December 2023 by Mary Morrow
Miss Pat help me today find the Ring of my dreams I just want you to know that she is super amazing very kind and I am very appreciative of all her help I thank you so much Miss Pat
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October 2023 by Pound cakes & Muffinz
Was at location for 15 minutes just waiting to purchase a watch .No greeting & no help . Hate how I was treated., have never been to a kay location and been ignored the way we were . Definitely do not choose this location to purchase .
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September 2023 by Jason Swaim
I had a great experience at Kay. Brittany was a real help with making this easy to understand and easy to process. Made the whole experience something I thoroughly enjoyed. Thank you Brittany for being apart of this with me.
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August 2023 by Kassandra Garcia
Such an awesome person, helped out with everything we needed! Got exactly what we wanted!
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May 2023 by Tori Wixom
We got a beautiful engagement ring and wedding bands at this location.Three months after purchase, a diamond fell out of my wedding band so I came back in to have it fixed. The worker there told me that we hadn't been in in over a year, which is incorrect, since it's April right now and I bought my ring in January. She then informed me that it's "our responsibility to make sure the workers are documenting the process of the purchase and any cleaning that happens." I asked if that should be the workers responsibility since I'm not the one inputting the information, the worker is. And she's like no you should be the one telling the worker to document the cleaning and any purchases. So I guess it's our job to make sure the workers are doing their job? Weird but thanks for fixing my ring
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April 2023 by C G.
Went in to look for earrings and a ring. Was asked what I needed and directed to specific area. When I walked past the spot, the lady abruptly redirected me which was off putting to say the least. I felt rushed as if they were trying to get me and my daughter to leave. Needless to say, we did.
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April 2023 by Manuel Ramirez
Purchases a Bulova watch. Same day two pins fell out. Refunded the watch. I paid cash. It was over $500 so buyers beware if you make a cash purchase over $500 you will not be refunded cash. Neither will they give you the option to refund you via a debit or credit card. You will have to wait up till 21 days for a check to be mailed to you. I’m my case they had my address incorrect. After submitting my correct address they still didn’t update my correct address. Just a huge waste of time, frustration and inconvenience. I would not recommend making a purchase from Kay Jewelers to anyone. Cheap, faulty jewelry and a massive hassle to get a refund. Zero stars if I was able to submit that. I really did Love the Watch but, just a very cheap product. I will stick to a non mall jewelry store. This was really a horrible experience and total waste of my time.
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April 2023 by Daniel Alvarenga
Brittany and Sue were amazing they helped me out a lot didn’t plan on getting married, took me to the cheapest case and then went down the line and the most expense case but hey it’s all about what mamma wants, and she got it Ty Ty great purchase.
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April 2023 by Jalen Hicks
Pat was very helpful and made the buying experience easy and smooth. Coming back for sure. Answered all my questions truthfully and it was a 10/10 experience.
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March 2023 by L Hatch
Kay Jewelers Attempted to Rob Me - Check Your ReceiptI made a purchase on 2/11 for a matching bracelet to my necklace and was really excited!On 2/12 I decided to shop more online and noticed an additional special (10% off) for VR customers. It made me automatically decide to have the special applied to my purchase on 2/11. Upon reviewing my receipt I noticed the woman who assisted me the day before did not ring up my purchase correctly and instead I was charged nearly $400 more! I called the location and didn't receive an answer, which is understandable since it was Super Bowl weekend. I called today and spoke with the same woman who sold me the bracelet on 2/11. I informed her of the mistake and explained I calculated the cost to the penny. She identified the error and proceeded to complete the return and then repurchase on the phone. I had to provide her my DL#, DOB and last four of my SSN. While completing the repurchase, I explained my frustration and stated, "If I wouldn't have attempted to buy more the following day, I would've never noticed the error." I then proceeded to ask what accommodation she or a manger could provide for what I consider an unreasonable mistake? She immediately stated, "Nothing." I responded, "I'll be there in a few hours to make a complete return."Upon my arrival to the store, the manager helped me with the return. She retrieved paperwork from behind the counter that had all of my personal data displayed. This was NOT locked up or guarded in any capacity. When she completed the return she stated, "Sorry, they don't allow us to take anything additional off." Honestly, she didn't even understand why I was making the return and had she asked, they'd probably still have the sell. Even if she offered $25 or something off of a future purchase, I would've felt heard. Again, 2/12 I was online looking to purchase more!Since I'm within my 60 day window from the purchase of my necklace, I'll be returning it and repurchasing it from a different location. This location should not and will not benefit from me choosing to spend my hard-earned money there.The customer experience should be protected at all times and when a screw is made, the business should take accountability to ensure the customer feels valued during those misses. In these economic times, organizations don't have an opportunity to get it wrong. As it relates to the safeguarding of my information, that's a completely different topic that's extremely sensitive. I will be involving Comenity Bank and leaders at a different level because there's NEVER an exception for protecting someone's personal information.I DO NOT RECOMMEND SHOPPING AT THIS LOCATION...TAKE YOUR MONEY SOMEWHERE YOU'RE VALUED AND SOMEWHERE THAT'LL GUARD YOUR PERSONAL INFORMATION.
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February 2023 by Macey T.
I stopped in today to look for some potential wedding rings. Three women were working, one with another customer and the other two at the main counter in the back. Everyone noticed I walked in and without any acknowledgement of me entering I proceeded to look at the some rings in one of the first cases. In the five minutes I stood there looking, not one employee asked if I needed help or offered any sort of assistance. As a customer currently in the market, I will definitely not be purchasing from this location or company.
