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March 2024 by Alex Rodenburg
Some of the best staff I’ve encountered. Thank you so much for the respect and kindness.
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January 2024 by R RYAN
Very helpful associates!
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December 2023 by Kyle (Top Local Guide)
The fragrances here are just next level. There's nothing that compares to them. The customer service I received from the woman working was just outstanding. She was more than friendly and very personable and I look forward to coming back
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September 2023 by Reagan Hamilton
HAD THE MOST FANTASTIC EXPERIENCE AT JO MALONE SCOTTSDALE! My fiancé and I came to the mall to get perfume and cologne for our wedding, and our experience was absolutely incredible. Renee helped us and did an outstanding job, and her customer service was UNMATCHED. We got the perfect scents for our big day and got the complimentary engravings on the bottle and we even got to hand pick and make our own flower bouquet to take home. Renee made life time customers just based off this experience. Jo Malone is lucky to have her and we will definitely be coming back and recommending Jo Malone to everyone we know. Thank you Renee for making this experience so memorable for my fiancé and I we are so so so grateful.
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August 2023 by Mo Lulu
Got there to pick up an online order, systems we’re down, I was on a time crunch, SHERRY made it happen and got me out of there. She was very professional!
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July 2023 by ryah small
Monica & Sierra were an absolute delight to work with this afternoon. Both were personable, helpful, and by the end of our shopping experience they felt like old friends. They went above and beyond to make myself, sister, and our mom feel special. I can’t stress enough how wonderful they were. Best Jo Malone experience I’ve had so far!
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April 2023 by Hannah G
My mom and I had a delightful experience with Tara yesterday afternoon. Tara definitely knows the merchandise and helped us pick out three great gifts. One cool experience was that Tara personally engraved the covers of each candle and diffuser for us - at no additional expense. She was delightful and fun to work with. Thank you Tara
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January 2023 by Deandre Wright
Every time I have been in this store I have been AMAZED at the level of customer service, attention to detail, education of the product/industry & overall incredible experience.Tara & Sierra are both incredibly friendly, helpful, knowledgable & on multiple occasions have gone above and beyond to help me with gifts for friends and family and products for myself!It is such a refreshing experience to receive the level of service they both provide and I truly hope they are acknowledged by management for their professionalism & consistency!
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November 2022 by Shemicka N.
Ms. Sharon is amazing she made me feel amazing from the time I walked in only to purchase some small for my mom, my mother lives in California my Sharon made sure to package and sent the items to my mother perfectly packaged. I'm so elated!!! Purchasing Honeysuckle&Davanna omg!!! It smells so good my mom states Chanel who? Again thank you Ms.Sharon for making my Mother smile from AZ to California. You're amazing I'll see you again!!! You're new favorite customer Shemicka
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October 2022 by Stephanie G.
In early August 2022 while on business travel, I visited the Jo Malone store in Scottsdale, AZ. Sierra Martinez assisted me, and she was very friendly and extremely knowledgeable of all the scents. After spending quite some time in the store, I finally decided on the Rose & White Musk Absolu scent. A few days ago, I received an incredibly sweet note and some samples from Sierra. I was surprised to learn she had remembered a conversation we had in the store--the fact that my son was getting married, and she remembered the time frame. This is a GREAT example of someone going "above and beyond" what is required or expected. I truly hope Jo Malone appreciates the EXCELLENT customer service Sierra provides.
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October 2022 by Kelsey W.
I came here to find my wedding day scent. It was a week day and the store was empty. Sierra immediately greeted me and offered assistance. When I told her the perfume would be for my wedding she immediately lit up. Let me tell you, as someone who was engaged for far too long due to covid and had their wedding delayed by years, having someone get excited for me felt so nice. She listened to what I was looking for and walked me through each of the scents as well as pairings - did you know layering perfume is a thing?? I sure didn't! She asked questions about my wedding, like the location and the feel. We picked two scents, grape fruit and orange blossom which honestly matched my venue perfectly? I got married at a costal estate in Portugal and oh my goodness the fresh citrus just fit the ocean area beautifully! She asked if I wanted to try them in store, to which I declined as I had previously tried on perfumes at other stores and frankly smelled like a perfume store caught on fire. She explained that they offer a hand wash/massage and could remove the perfume odor from the previous perfumes. I was taken to another table, given a pouch of my engagement ring so it wouldn't get in the way. She washed my hands and explained the history of Jo Malone and talked about her experiences with the brand and other brides. Seriously, Sierra is so personable and a great brand rep! I ended up purchasing the two perfumes and a lotion as well. Yes, it can feel expensive but these are luxury items. Then Sierra offered to engrave the caps of the perfume bottles, which I did with my new monogram I am dying to see them in my wedding photos. Our wedding came and went and the fragrances immediately take me back. I wear them daily. The other day I came home to a package in the mail. Sierra sent us a wedding gift which was just the sweetest touch. I am forever grateful for this experience. I am a life long customer now!
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October 2022 by R. Shane Hampton
Got a whiskey base mens scent there called Huntsman. The girl there was exceptional (I cannot remember her name) she explained the notes of each scent and offered a couple samples of scents they I couldn’t make up my mind on. Stop here if you get the chance the service here is next level.
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August 2022 by CHRISTLE HAMMER
Wonderful place. Best candles, scents and perfumes.
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April 2022 by Victoria T.
If I can leave zero stars I would. Stopped in while vacationing with my family. As a Jo Malone fanatic I was ecstatic to bring my daughters in on our special mother daughter date to purchase their own fragrances. Unfortunately we had the most traumatic experience shopping here. Being from Southern California we have had the opportunity to shop at very high end designer store and not once have we ever been treated so disgustingly. The sales women judged us as soon as we walked into the EMPTY store and was completely out of line and flat out rude. Literally had to walk out to keep my composure. For the first time I had to explain to my children that sometimes in this world there are people who will look down upon you for not "looking the part". I could have gone to any one of the numerous stores in that same mall that also sell Jo Malone but I didn't. Thank you Jo Malone for traumatizing us!
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March 2022 by Gail Miller
Prefer more natural perfumes and they have a lovely lime basil mandarin scent. But still waiting on the solid perfume. Sales person was a little off-putting.
