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December 2023 by brad koman
All around terrible clinic, from start to finish. I made an appointment to see the doctor, they had me meet with the PA without my consent. They immediately were pushing IVF to sell a product without seeing any of my labs. The PA was clueless, and had to follow up with me after discussing with the doctor. I voiced my concerns over their methods and they just argued with me and refused to provide me with any legitimate solution. They are pathetic and should be ashamed of themselves. This is a sensitive situation for people and this clinic is taking advantage of vulnerable individuals in order to pad their pockets. They should be embarrassed.
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August 2023 by Janessa Whitener
We started our IVF journey in July of 2021 and successfully had our IVF baby April 2023 after only one transfer. The staff and Dr. C were extremely helpful and polite every time we were there, very informative also. They outlined everything and were very responsive when questions arrived. If I were to do IVF again I will be going back to IVF Phoenix. Hands down the best, I had consults by two other clinics in the valley and they were not as compassionate and just brushed everything off on being overweight. Dr. C not once mentioned weight loss as a requirement before starting any IVF processes, it was quite refreshing to not have that be the one and only thing you leave an appt with.
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June 2023 by Chris Martinez
I found this to be an unpleasant experience due to the following reasons. I've tried to stay as objective as possible and my review is in no way affected by the results of the IVF process (that's in mother nature's hands). But these things they can control:- On several occasions the doctor was significantly late for our Zoom meetings. We all have lives here, your time is not more important than ours. Honor agreements and meetings.- When the NP was instructing us on the medication/shots process she was jittery and discombobulated. She even pricked herself with the syringe while instructing us on safety! I felt her head was somewhere else and her body was in manic overdrive.- We never really spent time with the same NP ever. It was always a rotation of individuals and we were constantly repeating ourselves which indicates to me they have a sloppy internal system.- One of the front desk staff members was disinterested and flat out condescending. Not just once... consistently enough that I mentioned it to the manager. Considering the amount of money we're paying, you would think their front desk staff would treat us real nice like. But instead we were treated like two nerds trying to get into a hot night club.If I were to do this all over again I just can't see myself using IVF Phoenix again. We chose them for cost reasons but now I know where the cost savings went. For another round I'd seek out a slightly more expensive place that has a better office culture, better internal organization and communications, and better trained NPs.Take this as just one mans experience, do your research and good luck!
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April 2023 by Ariel Jensen
Terrible. Had a traumatic experience & went to cry in my car. The tech was unprofessional, had no warmth or compassion. Would never go back.
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February 2023 by Lindsey R.
If I could give this clinic 0 stars I would. I'm at a clinic in Chicago (self pay). My grandpa passed away suddenly and I had to fly to Phoenix for his services. I happened to need a monitoring appointment the day of his funeral. I called a dozen clinics who all quoted me $300. To my surprise IVF Phoenix (Carissa) told me she was so sorry for what I was going through and there would be 0 charge. I got to my appointment 1 hour before my grandpas services and they told me they would need to charge me $400 and that Carissa made a mistake. Leaving me with no option to find another clinic. They were rude, not understanding, not to mention the ultrasound they provided was not accurate. Run from here! Head of billing evil as well.
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November 2022 by Corey S.
If you are trying to get pregnant and are looking for a doctor with a caring/comforting nature. Do NOT go here! Dr C made me feel the worst about myself and my body. His "tricks" are just a way to make money off you and in our case didn't work. I left after being treat worse than I've ever been treated by a doctor and got pregnant right away with a more caring doctor.
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November 2022 by Rachel M.
To say this place is horrible would be an understatement. This team is disorganized and unprofessional. They will dope you up on the same regimen with anti virals blood thinners antibiotics and birth control. The doctor refers to himself as a "voodoo doctor." Should have listened to the warning from others.
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October 2022 by Claire Cox
IVF Phoenix and their staff are OUTSTANDING! Dr. C is an out of the box thinker and we have felt so confident going through this process with him as our doctor. Nicole, Taylor, Inna, Danny, Larrisa, Lenny and Mary have been SO supportive throughout this experience! This is not an easy journey and nothing is guaranteed. There is no team I would rather go through this process with, they've become family! From the bottom of our hearts, thank you so much for everything!!! We are hopeful and know we have one hell of a support system! It's a privilege to work with each of you!Claire and Chas
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October 2022 by Claire C.
IVF Phoenix and their staff are OUTSTANDING! Dr. C is an out of the box thinker and we have felt so confident going through this process with him as our doctor. Nicole, Taylor, Inna, Danny, Larrisa, Lenny, Rhonda and Mary have been SO supportive throughout this experience! This is not an easy journey and nothing is guaranteed. There is no team I would rather go through this process with, they've become family! From the bottom of our hearts, thank you so much for everything!!! We are hopeful and know we have one hell of a support system! It's a privilege to work with each of you! Claire and Chas
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September 2022 by Julia T.
Dr Couvaras and IVF Phoenix have been absolutely amazing! We are currently ten weeks along with our miracle baby and can't recommend IVF Phoenix enough. Dr C is a genius and is one of the kindest and most caring doctors I have had the pleasure of working with. Rhoda is one of my favorite people and made this experience so special. We don't have family in Arizona and she always made me feel so welcome and special We will most definitely be back after our baby is born to continue growing our family! We love you IVF Phoenix!!!
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August 2022 by G M
Rather rude receptionist. Threatening to postpone my appointment over and over when I am politely requesting to verify eligibility. “It takes an hour to verify insurance eligibility since these are infertility benefits”…spoken in a callous tone that suggests take it or leave it. So not nice, don’t want to go ahead with doctors who employ unprofessional receptionists
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May 2022 by Newsha Sar
Terrible experience! The doctor Couvaras has no patience for people who are new to this. You can notice that with just one visit. His office gets handles by his staff and important things got missed. I was never told about expected number of eggs even when i asked. I thought the result is close to expected until last day and later told by staff that is just “the way my body is”. Terrible communication all together.
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March 2022 by Brittney P.
I've had a great experience with this fertility clinic! Although I did end up conceiving naturally, I would recommend and I would personally come back to IVF Phoenix if I needed help in the future. I had a virtual consult with Dr. Couvaras, and he was polite, thorough, listened and answered my questions. He was quick and efficient with getting the process started (initial bloodwork and SA). I liked that I didn't have to wait a full year of trying to conceive naturally before being allowed to be seen by a fertility doctor. I also didn't need to be referred from another doctor to be seen, but we did pay for everything out of pocket because I didn't have fertility coverage with my insurance. I did feel that the cost for the initial testing was very reasonable The staff is friendly and also on top of things such as results, phone calls, texts, etc. I was never left in the dark with unanswered questions. I also liked how they guided me through the next steps (this was my first time ever seeing a fertility specialist, so I didn't know what I was doing or what to expect). After initial bloodwork results, I was scheduled for a Cycle Day 3 ultrasound with Dr. Couvaras when I actually had a positive pregnancy test without needing further assistance at this time. Overall, I was very happy with how quick the process was, and how Dr. Couvaras doesn't let you just sit and wait months for tests to be done, instead he was very fast to get answers so he can recommend the next steps. I saw his wife Rhoda briefly, and she smiled and said hello and seemed very warm. I will definitely be back if I ever have complications or fertility needs in the future.
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February 2022 by Brazen M.
If you have zero trauma and are desperate to get pregnant even if it means dealing with a doctor who doesn't listen to you, I bet this place is great. If you have trauma, read on... Dr. Couveras needs to learn more about how to have compassion for trauma, especially as a doctor who deals with women's intimate parts. He is horribly trauma uniformed and shamed me for asking simple questions like why my husband couldn't be present up until the actual procedure so I felt safe. He gave me crap for asking a question so I could understand it better, "See, there you go again bargaining." Is he really surprised that I am advocating for medical care in a benevolent way for my psychology? He has obviously been burned by other women who have been through trauma, so it's really ironic that he only has compassion for his own traumatic experiences and uses that to justify treating women who have been through trauma like crap. When I expressed concerns before a pelvic exam, he showed no compassion and rushed a medical assistant into the room to cover his own butt. He made it clear that she was there for him rather than to help me; although, she was kind and held my hand and understood she needed to hold space. After all this, I sent a text asking if we could work out a way for my husband to be present or to let me know if I needed to find a different provider. They said I had to meet with him. Why did he waste both of our time with a phone call that he was late to just to tell me to find another provider? It wasn't even a conversation really because he was just dictating to me and shaming me if I asked any questions. It was a one-sided conversation. I'm going to go give my money to a provider who actually listens and shows compassion for women's trauma. It's fine if he can't accommodate my needs, but he needs to do it in a respectful way where I can actually ask questions without him being judgmental for me asking him to do what I'm paying him to do.
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February 2022 by Serene
Rather rude receptionist. Threatening to postpone my appointment over and over when I am politely requesting to verify eligibility. “It takes an hour to verify insurance eligibility since these are infertility benefits”…spoken in a callous tone that suggests take it or leave it. So not nice, don’t want to go ahead with doctors who employ unprofessional receptionists