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November 2023 by BDC Video Share
just one look at their showroom and the quality of their work is obvious.Service: Custom kitchen cabinet construction
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January 2023 by Peter Hecht
Outstanding. Very creative designers.
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January 2022 by Jennifer Galvez
Italian Design Concepts designed our kitchen, bar, laundry room and bathrooms for our home in Flagstaff. The quality of cabinetry from Downsview Kitchen is impressive. Special thank you to the team at Italian Design Concepts from design guidance all the way through to install. They were meticulous and highly communicative. We couldn’t be happier with the finished product. If your looking for high quality beautiful custom cabinetry Italian Design Concepts is your design partner.Service: Remodeling
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January 2022 by Whitney Giller
I ordered my kitchen cabinets 8 months and my order is still not complete. When my cabinets arrived, they were the wrong color. I had to keep them because I had gutted my kitchen and was desperate to have a kitchen. The refrigerator did not fit in the space they designed for it. I had to order a new refrigerator and reorder new refrigerator panels which will take another 5 months. It has been a HORRIBLE experience. They are unresponsive and do not communicate. The showroom is beautiful, but you will not receive design expertise or decent customer service. I regret the day I walked through their door.Service: Remodeling
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March 2021 by Whitney G.
Zero stars. My 6 months of hell won't be over for at least another 3 months. I ordered kitchen cabinets in early September and was promised delivery by Christmas. Based on this timeframe I went ahead and gutted my kitchen so I could install new flooring and plumbing before the install. (Big mistake on my part). The original design had wrong measurements for the island because they did not measure correctly. I caught the error, they did not! The redesign delayed my order, and they installed in February. When it arrived, it was the wrong wood color! I accepted it because I had been without a kitchen for 3 months. They offered to have their installer re-stain the wood. Really? Not only that but the drawer under the sink did not fit with the plumbing, and the corner cabinet was a complete waste of space. I had ordered my appliances before they designed the kitchen so that they could make them all fit correctly. When the appliances arrived, the refrigerator did not fit, and the cooktop did not fit. They had to cut into the base cabinets to make the cooktop fit. I had to reorder a different refrigerator which will be delivered in April. They had to reorder refrigerator panels which will take 3 months (June delivery). Meanwhile I still do not have the under cabinet lighting or the shelving units. The headache I went through to talk to them and have them correct errors was exhausting. I accepted a refund, which was less than 15% of the total cost of the cabinets. This is not near enough compensation. I am not optimistic that this will end well, if ever!
