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April 2024 by Vin L
First the reviews from non customers are hilarious or blaming the bank for the company that prints checks delaying the order. All people do is complain about EVERYTHING. I have banked here almost 5 years. The branch personnel is very very helpful and friendly. They have upgraded their online banking and it is excellent. It gives the feel of a much more personal touck than many of the large banks The one thing that I wish they changed is how long they hold money from an online check deposit. While many banks are mostly next day FCB is not .
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March 2024 by Anthony
Asked me for a 1st Bank debit card just to get change for a $20, this bank location and/or the bank itself has some very unfriendly customer service policy. They're clearly not interested in acquiring new business or making a good first impression. Would never bank here.
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February 2024 by Johnny P
Was running some errands about two years ago and wanted to exchange my multiple 20 dollar bills for a 100 dollar bill. Was using my cash as a gift and wanted one bank note instead of five. The First Convenience Bank Teller refused to help me because I did not have a checking account and was unable to open the drawer. She did not realize that the drawer was already open and she was counting money in front of me. Since then, I have opened checking accounts at two other local banks and never considered First Convenience. It is super ironic they have "Convenience" in their business name.
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January 2024 by fadi jibrael
Best brunch for the best bank, great customer service, very professional.
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November 2022 by Dan P.
Dont let the name fool you. There is nothing convenient about this bank. I was a customer for 7 years after my divorce. Never once have I deposited a check that bounced or have ever had this account in a negative status. However, even after my history with this bank, a week long hold was held on a $500 check I deposited and they refused to release it. Now I have bills that are late and no funds for a week. DO NOT HAVE AN ACCOUNT HERE.
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November 2022 by hugo Aguilar
I'm client for more the 7 years and never have problem , I'm happy with this bank!
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July 2022 by Bill Prudden
Worst customer service on the planetGo to Chase
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July 2022 by Barry M.
If I could give negative stars I would. You are charged for transfers between accounts using the app. You are charged as if you were going to an out-of-network ATM. They are lump sum charged to your account at the end of each month. You can only make transfers to fund accounts and purchases before 7 pm. That is a pain when you decide to entertain or go out after 7 pm and decide to move funds around. You can't. I attempted to digitally deposit a check using the app, with my name on it, and it was marked for fraudulent. When that happened, they disabled by Bill Pay, Mobile checking deposit on both the app and website, and account transfers on my app. Called to confirm the issue, had to go into a branch to see a branch manager. Only to learn, not all locations have a branch managers, so I had to find one that did. That manager could not contact and solve the problem immediately so I am waiting to have them contact all the right people in their org to resolve now for a week. Meanwhile, I cannot adjust the bill pay items and have been racking up over draft charges and card declines as a result of the inability to adjust or cancel bill pay. Avoid banking here if you can. I just made the decision to treat myself to actual 24 hour banking somewhere else. Argh!
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July 2022 by Durango Family Photography By Gary VanDenBerg
I am thankfully not a customer at this bank. I had cash I needed in different denominations and they would not help me because I wasn't a customer. Clearly, this bank doesn't realize they are a part of the service industry and will only help you if you're paying for their services. I was considering signing up for an account here, but after their refusal of service I will be running, not walking away from any business with that sort of culture.
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July 2022 by Happy Parnass
Yesenia, Kiuni, and Teresa were true class acts, They were proficient and effective with all product knowledge as assisting me and my son in opening new accounts with highly recommend this location it was an amazing banking experience thank you!
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December 2021 by Jeff Carlson
Sooooo slow don't bank here
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November 2021 by Wes Jones
Don’t sign up for this bank such a inconvenience . I am very dissatisfied with customer service and lack of accountability.
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November 2021 by Grizzy_Twiins
Don’t sign up for this bank such a inconvenience . I am very dissatisfied with customer service and lack of accountability.
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October 2021 by Min Y
For a bank with "convenience" in it. It does not deserve that word. The staff are not helpful and I can tell they don't care about customers at all. I never do business with those who judge by the cover. You should treat everyone equally.
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September 2021 by Kristen Gonsiorovsky
I visited this location (Northsight) this evening 30 minutes prior to them closing. I had a check to deposit from a car dealership for selling my car. Because of the amount I believe, they needed to place a hold on it for a few days. I expressed that tomorrow is my fiancé's birthday and we sold the car to provide a down payment for a truck he will be purchasing tomorrow morning. Ergi went above and beyond to verify the check for me and made funds available immediately. The entire staff there is very customer service oriented, but Ergi took the time even though they were closing soon and I'm sure they were ready to go home. He really took care of me and ensured that my fiance will have an amazing birthday. Thank you Ergi! (Give him a raise)
