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November 2023 by Danielle L.
Title: Unjustified Price Increases Galore!0 STAR RATING!Public Storage has truly disappointed me with their relentless and unethical price hikes. I've been a loyal customer for over a year now, and it's been nothing short of a nightmare. Since the day I moved in, I've seen my monthly storage unit fees skyrocket for no apparent reason. It's like they're trying to squeeze every last dollar out of their customers without any consideration for their loyalty. I am in a 10x5 storage space and they jut increased the price again to 183.81. It was 89.00 when I first rented the space in 2022. When I first rented a storage unit here, the price seemed reasonable, and I thought I had found a reliable and affordable solution to my storage needs. However, that illusion was short-lived. Every few months, without fail, I receive an email notification informing me that my monthly rental fee has gone up yet again. These increases have become a regular occurrence, and there is never any explanation provided for why they are happening.This constant upward trend in pricing is not only financially burdensome but also incredibly frustrating. Public Storage's lack of transparency regarding these price hikes is a glaring issue. As a customer, I believe I have the right to know why my rental costs keep rising, especially when there has been no change in the level of service or amenities provided.To make matters worse, the customer service at Public Storage has been less than stellar. Whenever I've tried to inquire about the reasons behind these price increases, I've been met with vague responses and unhelpful representatives. I believe that a business should be built on trust and fairness, and Public Storage has failed miserably in that regard. Their pricing practices are exploitative and unjust, leaving customers like me feeling trapped and taken advantage of. I would caution anyone considering Public Storage to think twice and explore other storage options that are more ethical and customer-oriented.In summary, my experience with Public Storage has been marred by incessant and unexplained price increases, and it's become clear that their business practices are far from customer-friendly. I cannot recommend this storage facility to anyone who values transparency and fair treatment. It's time for Public Storage to reevaluate its pricing policies and treat its customers with the respect they deserve.
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November 2023 by Bad cat Larson
I had a storage unit for 2 years with the public storage on 1650 N Pima Rd Scottsdale AZ and during that time the facility was always clean, easy but secure to access and Debbie (the property manager) is always there! Thanks public storage!!!
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November 2023 by Glenb R.
This location is definitely one of the best Public Storage sites. Deborah the manager is amazing. She is thoughtful,attentive and goes the extra mile to make sure everything is perfect. .
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November 2023 by Meghan Bollman
Wow! I’m thrilled to give my business to this location! Debbie is amazing! Answered all my questions and gave a very thorough tour. Beautiful and clean facility!
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September 2023 by Jacqui Bohlinger
What a great location and the property is very clean and well-maintained. I was given a great walk of the property and everything was explained in depth. I had difficulty deciding what size unit I needed and Debbie was very patient as I talked through the details.
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September 2023 by Jodi Deros
I am very pleased with Public Storage on Pima and McDowell. It’s clean and fully air conditioned which is so nice when you have to move in 100 degree temps!! Debbie is very helpful and takes good care of us!
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August 2023 by Sharon
I want to spotlight the excellent customer service I received from Debbie during a recent elevator outage. When the elevator was out of service for a week, Debbie went above and beyond to make sure my rental experience stayed positive. She took the time to show me alternative routes to access my unit, keeping me informed on the repair progress along the way. Even in frustrating circumstances beyond her control, Debbie remained cheerful and eager to help. A top-notch example of storage manager ? -- #C119 ?
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August 2023 by T C
Great facility: clean, easy access, all indoor, climate controlled, and zero issues in the 5 months I was here. Debbie was very helpful getting me a unit in the location I wanted, and again on move-in and move-out days. A great experience at a fair price.
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August 2023 by Brian Halstead
This place is amazing and very clean, smells good and well airconditioned. The manager I met there is named Debbie and she is a true gem she goes above and beyond to accommodate. Best storage experience I have ever had thank you for keeping your facility clean .
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August 2023 by Sara Thompson
The elevator broke for a week and we couldn't get our stuff out. Debbie opened doors to try and help us. She also gave us more time to get everything. Very helpful to myself and others. This place is clean and well conditioned. Debbie is what makes this place the best place to be.
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July 2023 by Wolfgang L.
Thanks to Debbie this morning, she helped me with ease and got me a great unit near the elevator for my convenienc. She assisted me with grace and a smile! I am looking forward to my business with Public Storage and Debbie.
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July 2023 by Lisa Jasper
Wonderful employees! I didn’t realize that I arrived before store hours until I went to go in. One of the employees came out and helped me. I was delivering boxes to my mom’s unit and could not get the lock open. The same, very kind, employee appeared and showed me how to open the storage unit. This was all before they officially opened. I should have gotten her name! She had no idea that I have had one of the worst weeks of all time. Her kindness was above and beyond and so appreciated! Great place! Thank you
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July 2023 by Dean Politi
Deborah was awesome, the facility manager. the facility is new and clean and in perfect shape. Looking forward to storing at this facility. I strongly recommend you give it a try.
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July 2023 by Jake Stevens
These guys blatantly parked their SUV across the handicap spot making it difficult for my 97 year old disabled grandmother to access her rental storage unit. Do better!
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June 2023 by Olivier L.
The manager is crazy, she's micromanaging the building on 1650 N Pima Rd in Scottsdale, AZ 85257They rent you at a lower rate for the first month and raise it like crazy after 2-3 months.Don't rent there
