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March 2024 by Robert
Buying tires from them for almost 20 years but now I’m done. They don’t seem as concerned about customer service anymore, now they’re more Interested in sales. I drove an hour and a half because the salesman said they would “…work something out with me, “ and instead when I get there all they wanted to do was sell me new tires with a minor discount back on a set of five star Continentals that had gone bad after 15,000 miles. And order to cash in on their so-called tire warranty, the tires have to be at 4/32” and not a smidge more, which I considered to be a dangerous level of tread. Who cares about them anyway? Discount used to have the best deals, hands-down, but now? I look around my city and I see the same or similar prices as Discount on the same or similar tires everywhere. I live in a rural area and the difference in price sure as hell isn’t worth the drive or the gas. Walmart is everywhere and they have decent deals on top-of-the-line tires. I have a plethora of other complaints about them that span the decades, but this is the final one.
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March 2024 by George Baber
Bought set of tires for my van. Had to bring back for rebalance in less than 1 week. Used discount credit card. Got bill on 2/6/24 sent payment in on 2/7/24 synchrony bank. Funds removed from my bank on 2/12/34. Got a late payment notice in the mail today 3/7/24 not posted to synchrony until 2/24/24. I don't know what is going on with that but I am reluctant to do business with discount tire again. There balance job is not to be rely on. Have been customer for 20 years. It's sad. They were a good co. Before no more!!!
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March 2024 by brian bennett
all i wanted to do was look up my size tire i need on website..it would not let me because it wants the tire size i have on now?i have replaced tires on my cars i have owned 4 times and never been a problem to compare tires and prices on website.go, woke go broke
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March 2024 by Mon McP
Great place! Everybody is always so friendly.
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March 2024 by J
While my car was waiting for tires over the weekend, a discount tire employees took it on a joyride. My car was severely damaged and i’m being told it’s my responsibility to find evidence since for whatever reason there is not one camera in this or any Discount Tire location.
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March 2024 by Lashea Evans
Superior customer service with options to match safety every single time. I needed 1 tire but they found a reasonable price for me to get 2 new tires which alviated my stress levels. I trust the team members expertise and I never feel like someone is selling me something. I went to the location on 99th avenue and lower buckeye and it was extremely busy nonetheless the staff worked vigorously to accommodate everyone in a timely manner. Other stores have gone above and behind several years ago when I had an issue with my battery. I'm not sure what the culture is internally but it's definitely contagious.
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March 2024 by Anthony Spickard
First I pay almost a thousand dollars for the tires which I'm fine with but then they tell me they only have 2 of them after being assured they had all 4 then lied to me telling me the tires had not come in yet when ordered but infact they had them on the day I paid then was offered a smaller tire and was told it's no different which is a lie I make your motor work harder and impacts your fuel will not be back to discount tire after 15years of being a customer
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February 2024 by Trent Young
Long discussion about Discount Tire this morning and I had the chance to tell an old story.....Discount Tire in San Jose, California helped me with defective tires on a brand new 1982 Chevy Step-side, because they were flawed. Discount Tire replaced them for free... and they weren't even their tires. Years later I was in Reno, Nevada and had a tire issue. Though their corporate headquarters were in Reno... they had no stores in the state. Errantly, I went to the Discount Tire headquarters thinking they were a store and just seeing a office building I went in to see where there was a store at. They said they had no store in the state but they sent me to a local tire shop to handle my problem... and they covered the cost. Since 1982 i have never, will never, and shall never go to any tire store other than Discount Tire. 42 years of perfect customer service....
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February 2024 by A.B.
A Guy From Corporate Office Named: Christopher (Chris) told me over 2 weeks ago I would get a check because of the really bad treatment i Recieved at the Belvue Washington Location. They Kept My 16 lugs I paid for with My new $1,000 Rims. They kept them & Put Back on My Original RUSTY LUGS. Never Got No Check ✅ just the run around. I Am A 68 Black Female Who Was Took Advantage Of...Now I Have To File An Attorney Generals Complaint as Well as File A Complaint With BBB Today.
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February 2024 by J Mr
DT in Greenville SC - If they had 0 ZERO stars I would give a 0. Unprofessional, incompetent's, lack of Management responsibility to oversee services. Installed wrong tire on car. Took a week to get, was asked to confirm correct replacement 5 phone & calls 2 visits. Still a Unsafe incorrect tire was installed.
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February 2024 by Stanley Dracke
I purchased 4 Michelin Defender 2 tires at the Discount Tire Store in Schaumburg, Illinois on 02/12/2024. Kyle Giska went above and beyond to assist me with my purchase. Kyle was very helpful and professional and provided excellent service. He is a great asset to Discount Tire. I highly recommend Discount Tire and my sincere Thanks to Kyle Giska.⭐️⭐️⭐️⭐️⭐️
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February 2024 by Sentinal_II
Ordered rims and with it i booked an appointment a week out to have them installed. My appointment date comes by and they tell me my order never shipped. What a waste of time. Waited a week for no reason, first time and last time costumer!
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February 2024 by Slade Smith
I had a horrible experience in the Asheville NC location. Disrespected and humiliated by the store manager, Jonathan Pickett Junior.
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February 2024 by John Thomas
I usually go to this place for every tire need for the last 5yrs . But they messed up my car and won't make good on it.i bought tires in 2023 and went in for tire rotation and one lug nut was stripped on and they had to break off the stud. I asked the guy what now he said "sorry.they do sell the studs at auto zone . But you'll have to take it to a mechanic to fix it." The last time my tires came off the car was when I bought new tires from Discount Tire. Going elsewhere now, SUGGEST YOU DO TO !!!!!!!
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December 2023 by Avis Beining
Very disappointed with their Bellevue WI. Store. Pulled in their lot with a tire going flat. Tires were purchased there with full road hazard warranty. Told it would be a five hour wait. Had to call AAA to come to their parking lot to change my tire, instead of offering some kind of express service to deal with it. My extended family have been dedicated customers of Discount Tire. You have lost all of our business for future new tire purchases. Plane to see they want your business when buying sets of tires, but don't bother them with a emergency report. Disgusting!
